WigsWay.co.uk

Please do not buy from this company. I do alot of Internet shopping and have never experienced such awful customer service and terrible product. Like others have said this is NOT a UK website and the wig comes from China. When the wig arrived it was nothing like the picture, the hair was coming away from the wig, the colour was yellow and it looked awful. It cost me £72 and all I was offered was firstly £20 and then £25. I was told this wig was especially made for me and they had made no profit. I had payed by paypal who were fantastic, I took up a dispute with them and they have refunded the whole £72 within 3 weeks. I lost count of the amount of emails I sent to customer services asking them to give me a return address( which they will not give you) Firstly they couldnt find my order number even though I gave it in my email, then they wanted to know what website I ordered from, and lastly they said they didnt have my email address, which they obviously did as they were emailing me. They ask for photos, which I refused to send as they shouldnt need photos of something they had made. If you do decide to still buy from Wigsway, then do it by Paypal, as they will take up a dispute.

Avoid at all costs! They don't look like the pictures on the website and they are huge! Brought 2 wigs for my mum who has just lost her hair to chemo. They come 4 weeks later and it was a very much a w. T. f moment when looking at them for the 1st time... shiney and plastic looking one of them was frizzy and short and come over her ears it was that huge! Totaly vile! Anyway... We emailed them and a lady called lucy with terrible English has been emailing us back for the last 2 weeks refusing to give there post address to send them back! Very unprofessional replies... trying to make my mum feel bad for sending them back!? Saying they will refund her 35 pounds and she can keep the wigs my mum has explained the wigs are too big for her head and look vile! Lucy then went on to send replies with "please think about it, it will cost you more money to ship them back, we are a small company and we will loose money on this" it's going to cost 18 pounds to send to honkong tracked and signed for... They talk complete rubbish! My mum's now been on the phone to paypal and they are now investigating them! 201 pounds she spent on the wigs and a offer of 35 pounds! What a joke! Please don't buy from thesearch criminals! Wish I'd seen these reviews before letting my mum purchase them!

I had written a review before but for some reason it's not here anymore. A wee update. Paypal rejected my claim against the scammers for the reason that I had altered the wig by trying to dye it, which didn't work because it wasn't human hair so it wasn't altered it was just the same, testing showed it was synthetic which my claim was all about. I put in a complaint to Paypal for not getting my refund and a very nice guy called me today and Paypal are refunding me in full. I am not happy that Wigsway have got away with this though because Paypal had previously made their decision it can't be changed and they can't chase them for the money they should be paying.

My advice is if you are not happy with the wig don't accept their partial refund and I wouldn't return it because it will cost you around £50 postage. They claim to be in the UK on their website which they aren't. If Paypal decide in their favour or want the wig returned to the seller refuse because you have bought it on the premise they are based in the UK and not China I would refuse to return it unless the seller pays the return postage.

The more people that complain to Paypal the more chance this company has of being shut down. I've dealt with a lot of crappy sellers in the past but this one beats them hands down for being the crappiest.

My msg to this dispicable company... This is the messagei sent this god awful company!... sorry to those who have been completely ripped off... This has to be a joke. So after waiting 1 month apx to get my so called human hair wig to be made I get sent a wig that must have cost about 5 pounds to make. I payed almost 100 for it. IT'S NOT HUMAN HAIR, you have lied and taken my money and sent me a wig that is not the same as the one I had ordered it's not the same colour or stay. It's shiny... thus means it's not human hair I do hair extensions for a living, I know the difference trust me. You art even in the UK! I've read all the reviews online his company is a scam and this is fraud. Ou may think you can just ignore my message like you have to hundreds others, but if I don't get a refund I will take all the appropriate steps to ensure that this diabolical company can no longer distribute its products. I shall notify PayPal too. I want my money back and when it is back in my bank you can have this dreadful wig back. I will not be leaving feedback nor will recommend this company to anyone. Mos of your costomers have alapesha or have lost their hair due to cancer treatment! You should be ashamed exploiting people who are already facing hardships it's utterly disgusting.

Like most are saying I ordered a wig from wigsway and it was defective with thousands of tiny hairs coming from the scalp making it look matted or set on fire; horrible! When I put the wig to the 100% Remy Human Hair test it failed; hair knotted in a hard plastic ball instead of turning to ash as real human hair would. I followed their return policy and like others I was offered a refund of this and that and eventually $90.00 on a $189.00 purchase and that wasn't until I opened a complaint through Paypal. I declined the refund and sent the wig back (it cost me $50.00 to return the wig with a tracking number which is required) to them at the following address which they are reluctant to give or never do give to consumers:

Wang Lin
3F Dianxin Building, No. 96 Tongchang Rd, Baohe District
******* Hefei
Amhui, China

Paypal sided in my favor but I will not get the return shipping charge refunded to me. I also insured the package for $200.00 in the event they say something went wrong during shipping. I lost $50.00 and hours of my useful time on a wig that was defective and should not have been sent out in the first place...

Sitejabber, please remove the stars on my review about this company. I never give them more then one star and they keep changing that to 2 or more. MY RATING TO THIS COMPANY IS 0 OR 1 STAR.

On October 6,2015, I returned a defective X'mas light which I purchased from LAZADA. On October 10,2015, I received a SMS informing me that the refund had been initiated. After almost a month of waiting, I emailed them to ask for the status of the refund. Same day I received email from their Customer Service informing me that said refund was sent to LBC on October 10 but no reference number to claim the refund was given. I sent a followup email on October 24 to ask for the reference no. Needed to claim it. And same date I received it. I went to LBC & I was able claim it.

On Nov. 6,2015, I returned again a pair of earrings because it does not conform with my order. Same problem happened & they sent me the reference number to claim it but unfortunately I was not able to get my refund because according to LBC said ref. No. Was already cancelled. For three consecutive dates (Nov. 24,25 & 27) I sent them a followup email but I did not received any reply from them. I decided to sent a folllowup email from the Customer Help but to my dismay, they informed that they have a policy that after a second refund I could not collect it to LBC but in the form of bank deposit. On the list of accredited bank where they can deposit it I had no deposit account with them. Of the P263.03 refund, I will not deposit on their accredited bank. My observation, their Payment and their Remittance Department have no coordination on who will inform the client on said refunds. As this happened to me twice there is a possibility that other clients had the same problem. My question is where do the cancelled cash refund go. I am a Certified Public Accountant and have encountered so many transaction like these. Pababayaan ko na yong maliit kong refund. What I am after is the principle only

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