Last Dec. 6,2015, I received SMS that my refund for a returned pair of earrings from Jewelmine, Order # 346323332 had been initiated instructing to check on my email/spam inbox to check if the refund had been sent, Since then I never heard from the Payment Customer Service/Remittance regarding this refund.
On Nov. 24,2015, I sent a followup email for its status. I received a reply from Ms. Eirish, Customer Service, informing me that the refund was sent by Ms. Mirasol Manzano, Remittance thru LBC. Next day, I tried to claim it, but sad to say LBC informed me that the remittance had been cancelled on Nov. 15,2015. I sent three (3) followup emails (Nov. 25,27 & 28) to inform them of the cancellation but no reply.
Having received no reply from my three emails, sent, I decided to sent another followup emails thru your Help Center. On Dec. 1,2015, I received a reply from Mr. Justin Michael, Customer Service informing me that the second refund request is being processed and will sent me a separate email with the reference number as soon as it is sent.
December 11,2015, I received an email from Ms. Eirish, Customer Service informing me that because they have already processed it twice, they were instructed to send it thru bank transfer giving me a list of your accredited bank instructing me to give my account number. Unfortunately I have no deposit account on any of those bank. I will not open an account just to collect the refund of P263.03
Where in the world you would do that to me when it was your fault that I was not able to claim for your failure to send me the LBC reference number inspite of asking me said number several times.
This is the second time I experienced same instant, when I returned a defective Christmas light on October 6,2015. After several followups I was able to claim the refund from LBC after more than one month.
Before, I claimed my refund through voucher, It took me also a long time before I received my voucher no. Only after I send them several followups so I change my request for refund thru LBC. I observed that there is no coordination between the Payment & Remittance Department on refunds made to clients. My question is are all refunds returned to the company? I asked LBC who is cancelling the remittance and told me that they are not the one cancelling it but the remitter. This is only what I think as a Certified Public Accountant since 1964 and a retired Bank Examiner of BSP for 34 years. My refund is so small but I am after the principle. I would not claim anymore the refund of P263.03 for what I had experienced. I am a valued customer of your company since 2014 and I had made so many orders for accommodating my friends especially the Koli Power Juicer but on what happened I think I will stop ordering.