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WigsWay.co.uk
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wigsway.co.uk
New Jersey
1 review
13 helpful votes
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Excellent!
August 28, 2015

I have been told that this wig is very good looking on me and it is of good quality. I get questions such as: who is your stylist do you wrap your head at night and how often do you get your hair done? When I say it is a wig to stylist I get a look of shock. They are amazed at how good my hair looks. Looking good means feeling good about the way you looks.

Date of experience: August 27, 2015
Canada
1 review
9 helpful votes
Follow Nazlin V.
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Don't buy a wig from these scam artists I paid £75.00 for a wig and I received a totally different wig. I sent them several emails and their emails to me didn't make any sense at all. I have sent them pictures as requested by them and they told me to wash the wig. And that they are loosing money when I told them that I wanted to return the wig and get a refund. There was no identification or item number on the wig. I am so disgusted and disappointed by their business practices.

Date of experience: November 27, 2014
California
1 review
0 helpful votes
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Return the wig
February 9, 2015

This is the second time to buy wig from wigsway. The first time I am so satisfied, the color and style are the same as the picture. And I like it very much. So I buy again, but this time I am a little disappointed. The color is not I expect. So I contact the custom service and tell them my situation. They are so kind, they accept my return requirement. Now for a long time they receive my return wig and refund me full money. I think I will buy again from wigsway.

Date of experience: February 9, 2015
California
2 reviews
22 helpful votes
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DO NOT BUY FROM WIGSWAY!
November 8, 2014

DO NOT BUY FROM WIGSWAY! This is a scam. They send you horribly constructed wigs from China then only offer you 10% back. You will go back and forth with them and receive emails that don't make any sense. Any good reviews are fake. I have reported them to my credit card company. Look up reviews for Wigshow same exact scenario and probably the same company.

Date of experience: November 8, 2014
California
1 review
16 helpful votes
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Very goooood
February 28, 2015

I recently purchased this wig and it is my favorite. I love the cut and how the shorter hair frames my face. It's easy to style and is so natural looking. I always receive compliments whenever I wear it.

Date of experience: February 28, 2015
GB
1 review
4 helpful votes
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Scammers
April 6, 2015

DO NOT USE THIS COMPANY. My wig arrived but wasn't suitable at colour or style. I have been refused a refund as i was told it was 'made especially for me and can't be resold'. As if! Avoid these scammers at all cost. Jasmine

Date of experience: April 6, 2015
New Jersey
1 review
10 helpful votes
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I have been wearing this wig (buy 2/year) for 4 years now. It's so fantastic and easy to wear. This wig worked out perfectly for me! I am a frequent wig wearer. Not because I have lost my hair but mostly cuz I'm a lazy mom of 5 and want to look like I'm handling my hectic life better than I. It is easy to wear and has never moved or fallen off. I do wear the sure grip so it doesn't pinch in to my skin because I cinch that cap in as tight as my spanxs girdle! This feels so comfortable. I love it. I get lots of complements and not everyone knows I wear wigs. Great testament to this wig!

Date of experience: August 8, 2015
GB
2 reviews
20 helpful votes
Follow Lyndsay S.
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Scam, fraudelent, rude... I ordered two short wigs, ( currently having chemo). Dreadful service prior to receiving them.
One was so huge you could fit two heads in, ( slight exaggeration). I was told to sew it up! Even with tapes adjusted at maximum, the front covered my ears and was also bunched up at the back, very uncomfortable.
The second was so badly made, with chunks of hair at different lengths, impossible to style. It looked like a prop from Planet of the Apes!
Needless to say the emails are going back and forth, with no satisfaction and increasing frustration. Have now emailed Paypal.
Please everyone save yourself a whole lot of misery, look here first. This is the second time I have been scammed by on line businesses, I will look here first in future

Date of experience: March 14, 2015
California
1 review
16 helpful votes
Follow Terry T.
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This was my first time purchasing a wig online, and I have to say, I was really nervous about it at first. I have a pixie cut that I adore, but some days I wish I had long hair, so I decided to take a chance with this one.
With how low the price is, I wasn't expecting much. I figured it would be hit or miss- either the quality would either be great, or awful. Fortunately, it turned out to be great! It looks like real hair, and the color was true to the picture. It tangles a bit easily, but with some simple care, you should be able to manage it with ease.

Date of experience: December 25, 2014
California
1 review
8 helpful votes
Follow kim m.
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I ordered a human hair wig from this company but received a very poor quality product. I emailed the company to ask why the wig wouldn't curl (at all) and was told that the wig was styled before shipping and if I style it again in a short period it may be damaged! Really?! I have alopecia so I've worn wigs for years and I've never heard of such and thing. Unfortunately by the time I learned that the wig was plastic and wouldn't curl I had altered it so I couldn't return it. The product came in a plain brown box with no packing slip, no tags, no description, product number etc. This should have been a clue. The company offered me a discount on another wig. Again, really?! I wrote a review on the website, amazingly it never appeared there.

Date of experience: October 10, 2015
Australia
1 review
6 helpful votes
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Don't order any wigs from this company, they sent me a wig that was faulty, it was the wrong colour and also was straight when I ordered a wavy curly wig, they ignored what I told them, and we're only worried about what it cost them, I don't know how they are still in business, with there attitude,

Date of experience: January 23, 2015
Japan
1 review
4 helpful votes
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I bought a men synthetic wig for myself. Worked good for my costume, a little too much hair and wasn't looking right for what I needed, but fit great and comfortable. Also kept my head nice and warm. I love it.

Date of experience: December 17, 2014
GB
1 review
10 helpful votes
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Fraudulent company
August 24, 2015

I ordered a wig for my sister currently going through chemotherapy. This was to make her feel feminine as she loved her hair and was upset about loosing her hair. I cannot believe the patronising way these people treat their customers I received comments such as "please accept £10 and try the wig we would loose money if you send it back". They sent a very substandard wig nothing like the one ordered and was even a different colour. Had I read the reviews on here I would not have used this company. Thank goodness for paypal I have recieved all my money back. They should not be allowed to advertise in this country, they are using people going through tough times and in very vulnerable positions and trading on their need for a wig. They have no customer care and their website is not reflective of their products. Please DO NOT ORDER FROM THIS COMPANY!

Date of experience: August 24, 2015
GB
1 review
4 helpful votes
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Avoid
April 12, 2015

This is my 2nd post as after several emails to Wgsway (who by the way are NOT in the UK as suggested by their email co.uk address but in Asia) I was offered a £10 refund. The wig I received is a hideous ginger shade not dark blonde as displayed on their page and looks like a wig. Stay away from these people and deal only with UK based sites.

Date of experience: April 12, 2015
Virginia
1 review
1 helpful vote
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Customer service sucks ordered real hair wig they sent me something else not sure what it is said they will work with you then keep stringing you along with emails then finnally never answer you

Date of experience: May 4, 2016
New York
1 review
3 helpful votes
Follow Elsie R.
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I did not except the wig went it arrived a month later, from the post office. Now my bank told me that the company Waysway.com wants proof I did not except package. I did not get a not except package slip. Now Wigsway want there money back, because they did not receive it. It took me a month waiting to get it, which I gave back to post office. Don't know what to do.

Date of experience: October 29, 2015
GB
1 review
8 helpful votes
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I ordered a wig on line from this company (wigsway.co.uk), i wanted it for my holiday. However it did not arrive until over 3 weeks after I ordered it. I would not have worn it anyway because the quality was abominably poor. It looked nothing like the item they advertised. The wigs from Poundland were thicker. I wrote to the company and told them I was not happy with the quality of the product and asked them to send their address so that I could return the item. They answered more than 48 hours later despite them saying they would answer any correspondence within 12 hours. They kept putting me off and would not give me an address to send the product back. They told me to send photos etc. As I was not happy with the quality, what purpose would photographing the item achieve. They had no intention of reimbursing me. Do NOT deal with this company!

Date of experience: October 8, 2014
GB
1 review
5 helpful votes
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I bought a wig from this disgrace of a company. It was not what I ordered. The wig was frizzy, hair felt like dry straw and was so bushy that it is unwearable. Tried to return it. No way. A person by the name of Lucy (that's a laugh) kept asking me in pigeon english to do them a favour and wear it, because they spent a lot of time making it. The wig is a useless piece of garbage. They will not allow me to return it. CAUTION YOU BUY AT YOUR OWN RISK. RATING IS -----*******.

Date of experience: May 7, 2015
GB
1 review
8 helpful votes
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SCAM, SCAM SCAM
February 25, 2015

2 wigs ordered, 1 arrived of such poor quality-it was not the style/ name/ brand I have had before. Asked for return address and also not to bother to send other one. Was told will need to get hairdresser to cut to style. NEVER, I've been wearing wigs for 30years and only ever needed a long fringe cut.
NO REFUND, money back through PAYPAL
Oh and was told a fee would need to be paid since 2nd one no longer wanted

Date of experience: February 25, 2015
GB
1 review
11 helpful votes
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Don't even think about buying for this CHINESE SELLER you wont get anything delivered and if you are lucky it is NOT real hair and they are so thin its crap.
WARNING any good reviews are written by the company itself, hence the crap English.

Date of experience: December 23, 2014

Overview

WigsWay.co.uk has a rating of 2 stars from 114 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WigsWay.co.uk most frequently mention human hair, return address and customer service. WigsWay.co.uk ranks 248th among Wigs sites.

service
5
value
6
shipping
7
returns
5
quality
6