WigsWay.co.uk

I tried to cancel my order 3 days after placing it, got nowhere with Wigsway so opened a dispute through Paypal. After weeks of being given the run around by Paypal the wigs were delivered anyway. I immediately returned them to the address which was on their package via Royal Mail tracking and signed for. I have a copy of the scrawled signature and details of where and when it was delivered back to them. They only had to simply deny receipt of the return and Paypal paid them my 338 pounds and closed the case. Me, I have lost all this money and have no wigs, which I would not have worn anyway... ABSOLUTE rubbish wigs. Paypal get a fee from traders so naturally they will side with them. Remember this, you, as a buyer DO NOT have the protection of Paypal as promised by them.

When diagnosed with cancer I purchased a wig from this website.
I received something that resembled NOTHING like the wig I ordered. I contacted the company and have been emailing them for the past 10 days.
The wig cost me £91.00 and they offer me £10.00. Its an insult. DO NOT buy anything from this company. Its a fraud and the customer service is terrible. They ask for photos of you wearing the wig and then say it looks fabulous. I have never seen a wig looking worse. I have warned you. I showed it to my hairdresser and she just laughed. I have now contacted PAYPAL to see if they can help. I hope so. Do not buy from Wigs Way.

I ordered this wig in a blonde colour. When wig arrived - colour ok but totally wrong cut - where in the photo is quite short - wig I received is below chin length all round. Plus the biggest drawback is it is huge - I ordered average and even tying the back straps as far as possible the wig is loose. I contacted company to ask if they could amend the wig for a petite size. I receive response just telling me to tighten straps! I then asked for a refund - and was refused. This company offer NO after sales service. I will not be using them again and I would warn you to be very careful before sending your money to this company.

I have purchased from wigsway 3 times. I have had to wear wigs for 15 years now and this one is one my favorites. The cap is the best fitting I have ever had. This wig is a bit more delicate. It isn't as full on the sides as most wigs so fraying could be more evident more quickly so I handle this wig with a little more care than normal. As a result I have worn each of them for months and they have maintained their look and shape. As long as they produce this wig and it remains fashionable it will be my #1 go to piece. Added benefit: I get lots of compliments. Thank you Wigsway!

I bought wigs from wigsway. And I got a very nice wig the fit is great and I can style it in many styles without any product other than a light mist of spray in the front. I have a small head so I am not sure most of the time if the wigs I order will fit well but I have a way of working it out. The wig could have a little more hair on top I like my hair to have a lush look but this worked for me also. I did have to trim the bang slightly in fact I feathered them a bit they look great. I got the color silver stone it is just a beautiful color.

This company should be banned from advertising on Google. They send out substandard wigs which are the wrong size and colour then refuse to give a full refund. Their customer service is very, very poor - continually saying they are losing money on the order if you get a refund of the smallest amount- about £15 on average. 'Lucy' in customer services obviously also writes the good reviews on this site. I wonder how she sleeps at night after scamming so many people. But then again, as the site is a scam itself she /he obviously just sees customers as gullible westerners who can be fleeced at ease!
Had I known this was not a UK company there is no way I would have made a purchase. Google needs to do something about this company- removing them from their searches would be good customer service from Google! Also PayPal needs to review who it takes business from- although poorly recompensed customers do get some protection from their credit card company and PayPal.
Lilli

Used this firm because they are a sponsored link on Amazon and I assumed they could be trusted. I ordered a blonde wig and after a much longer wait than they quoted, received a red wig. I emailed them and told them I wanted to return it and receive a refund. They basically don't want it back and have offered me a £15 refund on an item costing me £143. They asked for a photo to prove the wig was an incorrect colour and I emailed this to them but now are saying the colour must be showing wrongly! They are complete thieves and I am so disappointed because I cannot afford to lose this money and buy another wig elsewhere. I have reported this to Amazon and asked them to remove the link. My email was passed to the appropriate team at Amazon for them to check this company out. Hopefully, no-one else will be fooled by this Chinese company.

I searched for a UK wig company and I believed I was buying from a UK company as their website is a. co.uk.

It arrived with a sender address in the UK.

It looked nothing like the image on the website, the colour, the texture and the styling. Complete Trash. I would not have bought this wig if I had seen a true image of it.

I am having problems getting a refund from PayPal as the Return address they want me to send it back to is in CHINA and it must be tracked. My total spend was £79 the cost to send it back will be about £50.

Wigsway offered a series of refunds starting at £10 and said keep the wig, would not supply a return address until pushed by PayPal. The refunds offered via email and not through paypal went up to £35 without having to send back the wig.