Dolores F.

Briefly, Purchased an item for approx $600.00 (aus). Got refund thru our Bank. Horray! Next day saw Zoxoro had redebited our account for $600.00! Have bank dealing with it again. WARNING - CANCEL YOUR CARD IMMEDIATELY AFTER YOU DO RECEIVE YOUR REFUND. Otherwise, they will double dip!

I am relating this question to some of the customers who have complained about re-stocking fees. If you peruse the Terms & Conditions prior to ordering, you will see that a re-stocking fee is applied where necessary with their Site. So to have these customers horrified that they have to pay a re-stocking fee - should have read the Terms before purchasing!

Ordered a Wig from them then cancelled within 5 minutes of purchase. They kept sending me emails to please keep my Order offering discounts, gifts etc. Stated no thanks just want full refund. They eventually said ok no problem will refund full amount but are having trouble with processing the amount thru Paypal (problem on Paypals end). I'd had enuf and put in a Claim with Paypal to deal with them. Lo & behold I got my full refund within 2-3 days. Thank u ALSO LADIES THEY SCAM U BY SAYING CUSTOM WIGS WILL NOT BE RETURNED ETC BUT THEY WILL NOT STATE ON THEIR SITE WHAT IS STANDARD ORDER AND WHAT IS CUSTOM ORDER HOPING YOU WILL NOT PICK UP ON THIS POINT UNTIL AFTER YOU HAVE ORDERED A WIG AND BY THEN IT'S TOO LATE - YOU HAVE BEEN SCAMMED!

These sites are hair raising! (excuse the pun). They laugh all the way to the bank. Wig buyers need to savvy up and educate themselves more when it comes to legalities of a contract. It is not that hard. Once you familiarize yourself about Contracts and what to look out for, you should not be so easily misled or victimized. You must get yourself a Paypal Account. They will step in on your behalf to resolve a problem) If you are legally in the right and the Wig Site is not coming to the party, threaten them with contacting Paypal legal and you will see a different attitude. LASTLY I SAY TO THESE SITES, DON'T P*** ON MY BACK & TELL ME IT'S RAINING!

Honestly, for most of those people who expect a "glam" human hair wig for a very cheap price, you are the fool. These sites know the gullible and the naive and play to these people. As long as these people exist, sites like these will always be in existence. Like they say "Theres a sucker around every corner"