WigSis

I was losing my hair rapidly from chemotherapy for invasive carcinoma. My hair is everything to me. So I found a pretty wig from this site ( did not know it was in CHINA). I bought a wig for $259.00 on my PayPal account but then realized I ordered two by mistake as the chemo has me not functioning to well. Immediately I started to email them (11 emails in total) within an hour of placing the order. Because I found out that I was getting a free wig from the AMERICAN CANCER SOCIETY. I managed to get one refund of $159.00. But they refused to refund the second order made by mistake. They kept telling me to keep it because I would love it. I kept emailing say I can't use it it was a mistake and I didn't need it. Remember this was June. They said the second order was being shipped on July 7-14. I emailed back saying "DO NOT SEND IT I DO NOT NEED IT ". They said they will email me the tracking number when it ships. I never received a tracking number email. But now they are telling PayPal that I received it and sent them a fake tracking number.

So this is where I am, in dispute with a fraud claim.

Do NOT ORDER ANYTHING FROM THIS COMPANY IN CHINA THEY WILL RIP YOU OFF AND IT WILL TAKE MONTHS TO GET YOUR MONEY BACK

I don't even know what to say! Everything about this company is shocking. I ordered a 100% human hair long red wig in the style of Cheryl Cole according to the website description. OK so 1st of all They are based in China something I didn't get the impression from when browsing the website. If I had known this I wouldn't of order anything from this company.

So it takes 30 days for my parcel to arrive also sometimes that was not made clear on the website, when my wig came I was absolutely mortified! I received a non human haired wig that looked like something out of a horror movie dragged through a bush and sleped on by a pack of wild dogs!

So I messaged to company and expressed my utter shock at the state of my wig. To cut a long story short they refused to accept that it was not a real human hair wig ( although I am an hairdresser and know the difference between human hair and non human hair) they refused to give me a returns address and a refund.

I had to go through a 3 month dispute with PayPal to get a return address from the company and get my refund.

I want to protect hard working people from making the same mistake as I have in spending there hard earned money and cheap rubbish.
DO NOT BUY A SINGLE ITEM FROM THIS COMPANY!

Bad stitching, too much hair, you can see stitching overlapping. Excellent for Halloween costumes. Human hair is questionable

I love this wig I would like to have it in a different color it was just beautiful l bought two would buy more for my birthday.

My company ordered a wig back in October to give away at our breast cancer event to a cancer patient. We are a professional Med Spa and wanted to give back to people who visit us for a tribute event. My first complaint is that the wig did not get here in time. We ordered it weeks before the event and it came weeks after. Once we received the wig I'm glad we did not give it away. It looks like something you would buy at party city for $10 not for $160! When we got into contact with the company they wouldn't respond to our messages until 1 or 2 in the morning. They told us they can do one of the following...
1. Enjoy 10% discount for next purchase
2. Get partial refund without return.
3. Return the items for exchange.
4. Make a new wig at discount price, and keep the original wig.
I told the company we are not interested in having anymore business with them and we will gladly send the wig back for a full refund. They then asked us to consider the exchange offer again. They then said they will not accept a return they can offer us a $20 refund and we can keep the wig. This wig isn't even worth $20 but we spent $160. We went back and forth and they could only offer us a $20 refund so at that point we told they we would dispute the charge and throw the wig away. They then very quickly offered a $45 refund or if we sent the wig back a "full refund." They told us the only option was to send the wig back with USPS otherwise they will not receive it. I asked them to reimbursed for shipping cost as it will cost us over $40 to ship it back to china and they said they will not refund us shipping cost. So long story short we will dispute the charge. Do not purchase from this company they make cheap, horrible quality wigs and sell them for ridiculous amounts of money and then will not send you a refund. BEWARE.

If I could give wigsis no star, I would. I don't recommend this business. Very poor customer service, and poor quality.

I ordered a "100% human hair" wig from WigSis for almost $200, and a couple months later, I received the cheapest-looking wig that exist. This wig could've easily been part of a skanky Halloween costume. The wig was NOT human hair, the wrong color, and not even close to the style I ordered. After many emails and corresponding with this company for weeks to get a refund and replacement, they've offered a 20% refund. They stated that they ordered the wig from a manufacturing company and they cannot afford to take a loss! So I am supposed to take an 80% loss while they only lose 20%? Worst customer service ever! All I asked them to do in the beginning was to pay the return-shipping and send me the correct wig. All of the "solutions" they offer involve me keeping the wig and them refunding a VERY small portion of my money. If they offered to refund me 90% and keep the wig, it wouldn't be worth it. I couldn't even sell this wig for $10 because it is so fake and ugly... DO NOT BUY FROM THIS COMPANY!

The product we received looks different from the picture. We requested a return, but it never happened.

Stay away! DO NOT PURCHASE ANYTHING FROM THIS FRAUDULANT COMPANY!
This company is a scam!
I paid $144.81 and received a barbie doll wig.
First e-mail response from Olivia was... send us pictures. Did that.
20 e-mails and 2 months later, i've been offered numerous 'bargains and discounts', but never been provided with an address to return barbie's hair to them.
Yes, i've spent 2 months trying to get a return address.
I disputed my charge with Capital One-Costco Mastercard. Wigsis sent THEM a copy of the 'terms and conditions'. Including the 30 day return policy! They replied to Capital One with their rwturn addrsss!.
The return address is:
Mr. Zhao
Room 521 Building No. 1
Zhongxingcheng Beiyihuan Road
Yaohai District Hefei City
Anhui Province
CHINA
Postal code *******
Their phone number is *******706
DO NOT BUY FROM THIS COMPANY!

What you order and pay for is not what you get at all. Promise real hair and it's not plus the style was completely different! DON'T BUY FROM THEM AND WASTE YOUR MONEY!

Unfortunately, I fell victim to this company out of China and I am now out of $200+. If only I had done a little more research and looked at the reviews on this company. It was a real shame that my first wig buying experience ended up like this. I was very reluctant to order because I was afraid the colors wouldn't be as depicted on the website. After carefully looking at wigs in the colors I wanted and looking at the color guide I felt fairly confident in my choices. I placed an order for two wigs. The color was completely different. I immediately sent an email, following their instructions for returns/exchanges, to the company with pictures from their website, color guide and my wig side by side to let them know the color was wrong. This was their response:

"Thank you very much for your order!
We are pleased that you received your order but so sorry you did not satisfy!
Please kindly understand that you ordered a custom wig and we made the color, size and style as requested. You choose the color and we made the color according to our color chart. SWe all know that due to light shooting and computer display, there may be a slight color difference. It is inevitable when we are shopping online.
Please try again. We think you look great in your new wig.
Thank you for your understanding!
Best regards
Celia"

Slight color difference? I'm sorry, but there's nothing slight about it. Try again? I think not. Oh, and "We think you look great in your new wig". How would they know when I didn't wear them or take a picture wearing them.

I'm going to have to chalk this up as a lesson learned the hard way. I'll be visiting my local wig gallery now, which I should've done in the first place. Don't fall victim to this scam of a company.

Horrible shipping! Been 11 days still haven't received it. Horrible communication. Wish I read reviews before I purchased. So disappointed!