WhyNotLeaseIt

I ordered an item online and went through this company, I paid $78 down, after waiting 1 week for my item to be delivered I received a phone call the night before my delivery date from Sears saying they had to reschedule my delivery due to a delay. I was upset so I cancelled my contract with whynotleaseit, they were able to cancel it right away because I havent recieved my product. Two days later I tried to repurchase the product and get it delivered to the store, the lease contract wasnt going through i called the company and was told to go to Sears to fill out a new lease contract. The sales associates at Sears were dumb af, they didnt know how to do it. So i was getting the run around from Sears and Whynotleaseit for two days straight so I said $#*! it and purchased the product full price and had it delivered to the store... I can honestly say that was a blessing in disguise because after reading all of these review's I'm so happy everything went down the way it did. I would have been mad as hell if I got stuck in a contract with a shady company like Whynotleaseit.

A big lack of communication.
Customer service seemed like they did not care.
Charged me way too much
End up taking my 97.08 payment eight times in one month.
I'll never do business with them again!

We purchased a washer and dryer in January... we made our payments, then the Covid thing hit one payment shy of our 90 day buy out.
They stopped taking payments... I tried to pay online but couldn't.
My wife called and was told they'd stopped taking payments during the pandemic, as a courtesy... we asked about the 90 day pay off option since it had passed, but was never offered.
"Donna" said she would see if they could still honor it.
She eventually said YES, and gave us a total of $548... we paid it, on the phone with her. She said we would receive an email and receipt of paid in full within 5-7 days.
After almost 2 weeks and our account showing the amount and date we paid, but continued to show "scheduled payments", we called back.
Explained the situation, got credit union print out showing "Tempoe" and the amount paid. This guy said he could see where it was paid, but not "finalized" yet, and assured us, another 5-7 days it would be resolved.
Again, 2 weeks later, still nothing. Another call, another person... explain the situation, they "see the payment" but its not finalized yet... Same story, 5-7 days... that was 10 days ago... STILL no receipt showing we paid the merchandise off!
I'm about over the lack of communication and getting this done!

Aside from this, we had a good experience...

I PROCESS MY LAST PAYMENT FOR EARLY BUY OUT ON 10/28 AND THEY STILL CONTINUE TO TAKE PAYMENTS OUT OF MY ACCOUNT AFTER I MADE THE FINAL PAYMENT. THEY STATED BECAUSE THE REP FORGOT TO CLOSE OUT MY ACCOUNT AFTER I MADE FINAL PAYMENT. I CALLED AND REP SUBMITTED A REFUND FOR THE AMOUNT AND SAID I WILL GET IT BACK IN 48HRS, 4 DAYS PASSED AND STILL NO REFUND, I CALLED TODAY 11/5 AND ANOTHER REP TOLD ME I WAS GIVEN WRONG INFORMATION AND IT WOULD COULD PROBABLY TAKE 10 DAYS. EVERY TIME I CALL THEY PROVIDE ME WITH WRONG INFORMATION! I ALSO I HATE THAT EVERY TIME I CALL I HAVE TO VERIFY A WHOLE LOT OF PERSONAL INFORMATION BEFORE A REP CAN ACCESS MY ACCOUNT. I SHOULD'VE DONE RESEARCH AND READ REVIEWS BEFORE STARTING A LEASE WITH THEM.

They make it sound and seem like you are only leasing until the item is paid in full. Yeah right! They continue to charge you for the items forever no matter how much you have paid like if you are renting instead of buying them. When I called to make sure my account with them was paid in full I was told that it was not and that I was still leasing my items. I was in shock, I says " What! Leasing? My items are paid in full. Than I was told that in order for me to own my items I would need to pay $500 extra. My initial total purchase with interest charged for a 5 month lease to own was $1,095 and they wanted me to pay an extra $500 on top of that to be able to keep it which meant that I would have bought that company a set of washer / dryer if I didn't give them the extra money. Unbelievable, I'm not happy with this company and I wouldn't recommend them to anyone. You're better of getting a credit loan through the store, bank, cash advance or family / friend. They charge way to much to help you lease to buy an item. Don't do it, it's a big mistake

I could have gone to rent a center or Aarons and still payed a lot less than I have with this company. They would us we would be done paying off in may of this year but that is not true that is when the leasing payments end but I would still need to do a BUY OUT! F@@@ that. I asked them what my buy out was now and they told me a higher about than what I was told in Dec. So I told them and he goes and looks and magically it was lower that what he just told me but it was still the same amount as it was in Dec. What ever you do DO NOT GO THROUGH THIS COMPANY!

Okay I've seen so many really bad remarks on this company. I have to tell everybody I have had 10 different accounts and I have never ever had an issue with the service I recieved or the interested I paid. Now granted I always always paid my accounts off within the 90days as I set out to do! So i'll give everybody a little advice always pay your accounts off as soon as possible and you won't ever have an issue I am proof of that. So before you go bashing a company read what your signing and PAY YOUR LEASE OUT "BEFORE" THE 90 DAYS!

I have been using Tempoe since the beginning of June using to Lease to Own option. I fully understand how it works, you have to make more than the minimum payment in order to have it paid off in 12 weeks. Well I call today to make my final payment of $121.21. The customer service rep was nice and friendly. I make my final payment, my stove is paid off! Then I get a text from my husband that we were charged twice and only had $1 left in our account. I double check our account, and sure enough I was charged $121.21 twice. I immediately call Tempoe to get it figured out. They state that they can only see 1 payment made. I can see by my bank account that I was charged twice. The guy puts me on hold and talks to his supervisor. They want my bank on the line to see if they can see 2 payments. What do you know, of course my bank can see the 2 payments. Well long story short, I finally got reimbursed for the 2nd payment. After my bank is off the line, the guy tells me "oh, yeah we can see that there was 2 payments on there now." Pretty sure they tried to scam me of more money. Other than that, my stove is paid off within the 12 weeks! The lease to own option does work if you pay attention and have it paid off within 12 weeks, if not, that is when the interest comes in.

So I got charged another $44 for the dryer this morning so I call asking what's up because my last payment was supposed to be on the 16. She tells me that it was a 5 month program which ended on June 7th where I was leasing it until then and the balance goes towards the buyout on June 7 and I didn't buy it out so I choose to keep leasing it for 44 a month... which never was told to me. The guy in the store said you lease it until you own it so she said the last 6 paychecks was just leasing it monthly and I still owe 289 for the $489 dryer that I already paid $706 on... I was like no I called in June and this was never told to me so I'm not paying y'all $#*! else so you can add that balance I was paying toward that "buyout bull$#*!" and she's like you still have to pay. Um no I'm not paying $#*!. I told her to listen to the call in June when I was speaking to the guy and she will see nothing was said to me therefor I'm not paying. So she's listening to the call now. I'll be getting a lawyer

WARNING! To anyone who want's to lease to own from Sears through the why not lease it company... DON'T!
We leased to own a push mower in May last year. At Sears here in Coldwater. We were told by the store associate once we paid off the 303.64@ 27.31 bi weekly It would be paid off! So we never thought any more about it. Untill I realized omg they are still taking money out of our account. It should have been paid off in September! So i figured it out we have over paid 242.74 so I called the "Why Not lease it " company. They tell me they don't owe me anything because I was supposed to call them at the end of the term to then give them an additional 100.00+ dollars to then buy it! And that since I didn't call them they just continued charging me the lease payments even after the cost of the lawnmower was paid. So I told the guy he could just take that additional purchase money out of the 242.74 we over paid. And refund us the difference. Makes sense right... nope. They are keeping that money even after knowing we were given bad information and mislead to believe after the 303.46 was paid we would own it. We were never told to call them to purchase it after we paid it off. Now they want an additional 58.00 to purchase it and end the lease. Or we'd have to to give back the push mower we've now paid over 500.00 for! I told him to split it in two payments and end it! If I ever see "Why Not lease it" show up in my bank statement ever again Ill take legal steps. DO NOT PURCHASE ANYTHING FROM SEARS USING "WHY NOT LEASE IT" WORST COMPANY EVER!

I got a toolbox for my husband starting out in a business. We were in the understanding it would be like a "rent to own". Wow, were we wrong. The toolbox was on sale for $699.99. We've paid over $900 so far, and they want over $500 to buy it out. And most recently, the account they were drawing off of got goofed up and a few of their payments didn't go through. I called and gave them a new card for going forward. They pulled ALL the missed payments the next day. I immediately called and they said they would issue a refund. I called a few days later to enquire how long the refund would take, and they told me no refund. "Its in the agreement they can do a re-deposit for all owed money. I told them I wanted to return the product, they wont take it back until all of the accounts are current. Is that even legal? To force me to accrue debt when I'm trying to get ahead? Itold them I wanted my checking account removed from the account, it's still attached. My agreement posted on my online account is not correct. When I called to get it so I could go over why I still owed so much money, customer service spoke to me like I was dumb for not accessing it online. When I tried to explain the situation, they pretty much told me I was lying. It took 5 different customer service people to finally just to get them to snail mail me a copy of my contract! Not a good company to work with, especially if you get into a position of struggling to make ends meet. READ THE AGREEMENT AND UNDERSTAND IT BEFORE YOU SIGN!

I purchased a living room set and was given a delivery date. Due to Covid 19 they said they had delays with deliveries. I received a second delivery date and was told my furniture would be delivered on a certain day and had to take the entire day off because they couldn't tell me a time frame. I was also told I would receive a call 24hrs before the delivery to confirm. The day came and I heard from no one. I called them to get info and was told they couldn't provide any info. I was transferred from rep to rep -department to department and still could not get any information on who I needed to speak with or to get a delivery date I took the day off and called again bc now it's afternoon and still nothing. They then told me my order was cancelled and couldn't deliver due to Covid 19. I said ok and was told I would get a refund for my down payment. Here it is 30 days later and now i'm fighting for my refund. I've spoken with 4 diff reps and was told each time they would resubmit the refund and still have not received my refund yet. I'm at my wits end. I advise no one to order from them at all not only because of their rates -taking payments past the purchase prices and the amount they charge for their items. Total rip off. I've reported them to every agency I can find to get my money back. I just want to be done with this completely.

They will harass to no end with "customer service followup calls." I'm currently receiving 3-10 calls a day! I answer and it's silence for 30+ seconds! I've finally spoken with people&their little to no use.
My 1st Sears order was canceled and placed a 2nd for an urgent need of a refrigerator. 2 weeks later- they still haven't cleared the cancel and told ME to call sears for a "cancelation number!" The product WASN'T delivered YOU CAN'T CHARGE ME for a service that was NOT rendered!
They won't transfer me to a Superviosor OR give me their complaint process/line/email! I've been on hold for over 10minutes waiting to talk to their "manager" which I doublt they'll have me talk to someone and keep me on hold!
I'm about to call the better business bureau and consumer affairs - as well as comb throug the contract!