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White FoxReviews 1,030

whitefoxboutique.com
casual, lounge, evening & party, swimwear womenAge 19-25, 26-45
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From the business

White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.


whitefoxboutique.com
Australia
Founded in 2013
Clothing item from White FoxFashion apparel by White FoxMerchandise from White Fox clothing lineWhite Fox fashion product

Business Highlights

General

Year Founded: 2013
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan
Return Cost: shipping cost

Sustainability

Recycling Program: no

Product

Style: casual, lounge, evening & party, swimwear
Body Fit: petite & short, regular
Available Sizes: Women's (3XS, 2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email
Support Email: info@whitefoxboutique.com

Payment Options

Payment Methods: card payments, financing, Google Pay, PayPal
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate White Fox?
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White Fox Reviews Summary

The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
507
value
493
shipping
517
returns
386
quality
454
This company does not typically respond to reviews
Australia
1 review
0 helpful votes
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Impressive Business
December 6, 2020

White fox has never disappointed and I will continue to buy from here, in particular the Sarah's Day Collaborations. <3

Date of experience: December 6, 2020
Canada
1 review
0 helpful votes
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I ordered the Ignite sports bra and leggings in Medium for both. The bottoms fit really well and I love that they are high waisted to keep everything in. The sports bra was a little to small for my bust size but fit my size around my ribs underneath my bust. Shipping was within 2 weeks from AUS to CAN. Very happy with the product. I ordered the Large in the Ignite Sports Bra. Looking forward to getting it.

Instagram: janelle. Osler

Date of experience: December 4, 2020
California
1 review
0 helpful votes
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Love it
December 4, 2020

I really can't say enough about this online store! I absolutely love everything about white fox. Their clothes are high quality for the price and the shipping time is not bad at all!

Date of experience: December 3, 2020
Florida
1 review
0 helpful votes
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Best clothes ever
December 4, 2020

They sell trending clothing that's great quality. I love shopping from White Fox I can always find good going out outfits, cozy outfits, and my new year's eve outfit! Love them

Date of experience: December 3, 2020
Australia
1 review
0 helpful votes
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Love this website!
December 3, 2020

Website is easy to use and find everything I'm after and all the stunning new arrivals!
Check out is fast and easy.

Date of experience: December 3, 2020
New Zealand
1 review
0 helpful votes
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Fantastic Service
December 2, 2020

Fantastic service and great communication thank you so quick and helpful.
Will definitely shop with you again.

Date of experience: December 2, 2020
New Zealand
1 review
0 helpful votes
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Lovely Customer Service
December 2, 2020

Super helpful customer service! Couldn't recommend them enough :) Clothes are always amazing quality!

Date of experience: December 2, 2020
Australia
1 review
0 helpful votes
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White fox wander land
December 2, 2020

I absolutely love whitefox! I love the quality of the the clothes and the designs. My favourite it when it's sale time, I just can't help myself but to splurge!

Date of experience: December 2, 2020
Canada
1 review
0 helpful votes
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Great experience
December 2, 2020

There were really good sales going on the stuff that I wanted to buy. Plus shipping was not that
Expensive for Canada which I am really happy about! Also everything I order always ships super fast. Whether it's coming from Australia or the States

Date of experience: December 2, 2020
Minnesota
1 review
3 helpful votes
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Scam on discount code
December 2, 2020

Put in discount code for Black Friday for 30% off and when the billing went through it came off and had to pay full price. Sent message to customer support and no response. Not happy

Date of experience: December 2, 2020
White F. White Fox Rep
over a year old

Hi Kathleen!

Thanks for your review

Australia
1 review
0 helpful votes
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Absolutely love!
December 2, 2020

All their clothes are amazing quality and they always have legit everything you need! Fave brand for sure!

Date of experience: December 1, 2020
Australia
1 review
0 helpful votes
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I have ordered from white fox boutique multiple times now over the last month and have been impressed with the time of shipping. I am surprised by the quality every piece I have ordered is always feels thick and expensive which I love. I have had to email a few times about exchanging a product and I always get a reply same day with helpful feedback and communication,
Will definitely continue to shop with whitefox boutique! :)

Date of experience: December 1, 2020
Colorado
1 review
0 helpful votes
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My new favorite brand
December 1, 2020

This was my first time purchasing from White Fox—I ordered six items, and all fit PERFECT. The size guide and other reviews were very helpful; and everything arrived extremely quickly! I am extremely happy with the entire process, and even proceeded to order more from White Fox.

Date of experience: December 1, 2020
Australia
1 review
0 helpful votes
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Dress to impress
December 1, 2020

I love heading to white fox boutique whenever I have an event where I need too look extra as f*#€!

Date of experience: December 1, 2020
Canada
1 review
0 helpful votes
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Online Order
November 30, 2020

Website was super easy to navigate, I had no trouble getting the sizes in the items I've wanted. In the past, I've received my items in Canada in great timing & it came in great condition.

Date of experience: November 30, 2020
Florida
1 review
0 helpful votes
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Awesome site
November 30, 2020

I really love this website. It is so easy to navigate and find items you like. Checkout is also really simple, and I didn't have any problems with that. The website is very organized, and I like that it tells you when something is trending. Very helpful.

Date of experience: November 30, 2020
New Zealand
1 review
0 helpful votes
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Fabulous products
November 30, 2020

This website was easy to use and have amazing products which were delivered quickly and were of high quality. Very nice and easy process for great clothes. :)

Date of experience: November 30, 2020
Australia
1 review
0 helpful votes
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Love the brand
November 30, 2020

Everything always looks good and is so easy to return if there's an issue with sizing. Always my go-to online store.

Date of experience: November 29, 2020
Australia
1 review
0 helpful votes
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Fab
November 30, 2020

So easy to navigate and quick website! Fab clothes and fab deals, I enjoyed the experience off my shopping

Date of experience: November 29, 2020
Missouri
1 review
0 helpful votes
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Great customer service!
November 30, 2020

Orla helped me get my shipping changed free of charge so that my dress would arrive before my 21st birthday!

Date of experience: November 29, 2020