White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.
The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I love white fox! Their quality is amazing! I live in Canada and when I order it comes so quickly, even though it's so far away! My favourite things are the roushed dresses and sweat sets!
This site has the cutest, best quality clothes! Just put in my second order and I can't wait to get it.
This company is amazing. I recently had a problem with my order and they got back to me so quick and resolved the issue for me. I love them and highly recommend to all my friends and family!
Orla helped us out in less than 30 minutes of sending a request! We had our shipping updated and I can't wait to receive my order.
I got my order within 3 days and loved all my items, they were true to size & such good quality! Definitely recommend
White fox is my one stop shop! Has everything you need from casual attire to formal, swimwear & activewear. Site is easy to use, and shipping is always so quick. The customer service is exceeding & the team is always so helpful and polite. I have used WF many years now (whole wardrobe is pretty much WF) & the quality is amazing for the price you pay! Cannot recommend them enough the team is killing it!
I absolutely love this boutique! Everything is just so cute! I especially love the sweatpants and sweaters, and the material isn't cheap like everywhere else nowadays. This is why I recommend white fox boutique to my family as well! I also have a lot of the matching t-shirt and biker short sets!
Everything I have bought from White Fox Boutique has been exceptional quality. I am satisfied with every purchase that I have made!
This is a company that I go back and buy from time after time. I love the quality of all their clothes and shipping is extremely fast, I've even received my items the next day. The website is easy to browse and find everything your looking for.
I bought a product and after realizing it wouldn't get here the weekend I thought, I emailed and they expressed shipped it immediately and for free. Great staff and amazing clothing.
Have ordered a couple of times with white fox both times it has been easy and quick great prices
Highly recommend
I've been shopping on white fox for a couple of years now and I can't fault white fox. There has only been a problem once where they sent the wrong dress but straight away they fixed this and are incredible with their treatment of customers and communication. White fox is my go too clothing brand
This is $#*!, I made an order and they all came way to big, I ordered everything in a S/M and they came fitting like a large or XL, intent to return them and they only do store credit, what kinda of store does that, only stores that are desperate to take your money, i don't want their store credit I want my money back, I would never recommend this store to someone ever, there are plenty of stores with much better quality than white fox, that will give you a complete return not only that but you have to pay for the shipping of the return like WTF. Don't buy form them no matter how cute the clothing item is, it's not worth it they are way to expensive for what you get.
Had an exchange that took a very long time in the mail for totally understandable reasons. Reached out to customer service twice and they were very prompt and made using the store credit very easy.
I love this company. I recently bought sweatpants and they are super comfy. Can't wait to buy more.!
Love shopping with white fox! Nice, organized website. Sooo looking forward to my clothes coming in!
If your from Ireland or anywhere else in the EU please do not buy from this website. I ordered clothes off their website and had to pay customs which is ok but on arrival they had sent me two packages by mistake, the money had come out of my account twice. On checkout the website was very busy at the time as it was a influencers launch and I had pressed cancel on my order ( when you pay with Apple Pay there is a cancel button). When I pressed cancel the website went black abs brought me back to the home page so my understandig was that it did actually cancel my order as I wasn't told other wise so I proceeded to purchase the items again. When it arrived it was a separate customs charge to my other package. I send it back immediately without paying the customs and when they received it they made me pay customs over in AUS and additionally made me pay to have it sent back to their warehouse. I emailed them back and forth about 20 times telling them my story. They were so unprofessional and didn't listen to my side of the story. They said they were doing me a favour by accepting the refund. In total it was 119 aud and in the end with paying all the customs I got 35 aud back into my account. If I refused to pay the customs they said they would just dump my parcel. They did not act professionally and did not take any responsibility for the crashing of their website at the time. Do not buy from them ever.
Love the Quality of the clothes especially for their prices! Very organised and easy website use!
Two dresses that ordered the materials were cheap and see through. The shorts were too small. Tried to return its $ 100 at ups and fedex. Tried calling to complain horrible customer service.
I have bought stuff here three times and the deals great, the quality and the style is perfect for someone who loves fashion. I will shop here again
Answer: It's a scam! No refunds only store credits that does not include shipping or customs charge! Dresses do not look the same in real life. Quality is very poor for expensive price! Shop on Showpo and Princess Polly instead. Good quality for the price.
Answer: Hi Kristy! You are welcome to use any return shipping method you'd like We simply offer a Return Postage option through USPS to make it easier for US customers, this method costs $19.95USD. Love WF xx
Answer: Haha Hey Doll I just pay the $10 to get it in 2-7 Business Day's you literally get it fast & on time! DEFINITELY Worth $10.00 Absolutely love White Fox!
Answer: Don't know as I've still not had any communication from them at all and on week 3 yet they've taken my money from my bank!