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White FoxReviews 1,030

whitefoxboutique.com
casual, lounge, evening & party, swimwear womenAge 19-25, 26-45
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From the business

White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.


whitefoxboutique.com
Australia
Founded in 2013
Clothing item from White FoxFashion apparel by White FoxMerchandise from White Fox clothing lineWhite Fox fashion product

Business Highlights

General

Year Founded: 2013
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan
Return Cost: shipping cost

Sustainability

Recycling Program: no

Product

Style: casual, lounge, evening & party, swimwear
Body Fit: petite & short, regular
Available Sizes: Women's (3XS, 2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email
Support Email: info@whitefoxboutique.com

Payment Options

Payment Methods: card payments, financing, Google Pay, PayPal
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate White Fox?
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White Fox Reviews Summary

The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
507
value
493
shipping
517
returns
386
quality
454
This company does not typically respond to reviews
Canada
1 review
0 helpful votes
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Amazing quality!
January 27, 2021

I love white fox! Their quality is amazing! I live in Canada and when I order it comes so quickly, even though it's so far away! My favourite things are the roushed dresses and sweat sets!

Date of experience: January 25, 2021
Ohio
1 review
0 helpful votes
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This site has the cutest, best quality clothes! Just put in my second order and I can't wait to get it.

Date of experience: January 25, 2021
Washington
1 review
0 helpful votes
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Excellent!
January 23, 2021

This company is amazing. I recently had a problem with my order and they got back to me so quick and resolved the issue for me. I love them and highly recommend to all my friends and family!

Date of experience: January 22, 2021
Texas
1 review
0 helpful votes
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Amazing customer care!
January 23, 2021

Orla helped us out in less than 30 minutes of sending a request! We had our shipping updated and I can't wait to receive my order.

Date of experience: January 21, 2021
Australia
1 review
0 helpful votes
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Amazing Quality
January 21, 2021

I got my order within 3 days and loved all my items, they were true to size & such good quality! Definitely recommend

Date of experience: January 20, 2021
Australia
1 review
0 helpful votes
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Best boutique store!
January 20, 2021

White fox is my one stop shop! Has everything you need from casual attire to formal, swimwear & activewear. Site is easy to use, and shipping is always so quick. The customer service is exceeding & the team is always so helpful and polite. I have used WF many years now (whole wardrobe is pretty much WF) & the quality is amazing for the price you pay! Cannot recommend them enough the team is killing it!

Date of experience: January 20, 2021
California
1 review
0 helpful votes
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My favorite boutique!
January 20, 2021

I absolutely love this boutique! Everything is just so cute! I especially love the sweatpants and sweaters, and the material isn't cheap like everywhere else nowadays. This is why I recommend white fox boutique to my family as well! I also have a lot of the matching t-shirt and biker short sets!

Date of experience: January 19, 2021
Georgia
1 review
0 helpful votes
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Great quality!
January 20, 2021

Everything I have bought from White Fox Boutique has been exceptional quality. I am satisfied with every purchase that I have made!

Date of experience: January 19, 2021
Australia
1 review
0 helpful votes
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Great quality
January 20, 2021

This is a company that I go back and buy from time after time. I love the quality of all their clothes and shipping is extremely fast, I've even received my items the next day. The website is easy to browse and find everything your looking for.

Date of experience: January 18, 2021
Georgia
1 review
0 helpful votes
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Amazing
January 19, 2021

I bought a product and after realizing it wouldn't get here the weekend I thought, I emailed and they expressed shipped it immediately and for free. Great staff and amazing clothing.

Date of experience: January 17, 2021
Australia
1 review
0 helpful votes
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Have ordered a couple of times with white fox both times it has been easy and quick great prices
Highly recommend

Date of experience: January 14, 2021
Australia
1 review
0 helpful votes
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Best boutique in Australia
January 14, 2021

I've been shopping on white fox for a couple of years now and I can't fault white fox. There has only been a problem once where they sent the wrong dress but straight away they fixed this and are incredible with their treatment of customers and communication. White fox is my go too clothing brand

Date of experience: January 13, 2021
Iowa
1 review
0 helpful votes
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Return
January 13, 2021

This is $#*!, I made an order and they all came way to big, I ordered everything in a S/M and they came fitting like a large or XL, intent to return them and they only do store credit, what kinda of store does that, only stores that are desperate to take your money, i don't want their store credit I want my money back, I would never recommend this store to someone ever, there are plenty of stores with much better quality than white fox, that will give you a complete return not only that but you have to pay for the shipping of the return like WTF. Don't buy form them no matter how cute the clothing item is, it's not worth it they are way to expensive for what you get.

Date of experience: January 13, 2021
Kentucky
1 review
0 helpful votes
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Good Customer Service
January 14, 2021

Had an exchange that took a very long time in the mail for totally understandable reasons. Reached out to customer service twice and they were very prompt and made using the store credit very easy.

Date of experience: January 13, 2021
Texas
1 review
0 helpful votes
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Great company
January 11, 2021

I love this company. I recently bought sweatpants and they are super comfy. Can't wait to buy more.!

Date of experience: January 11, 2021
Missouri
1 review
0 helpful votes
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Love shopping with white fox! Nice, organized website. Sooo looking forward to my clothes coming in!

Date of experience: January 11, 2021
Ireland
1 review
2 helpful votes
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If your from Ireland or anywhere else in the EU please do not buy from this website. I ordered clothes off their website and had to pay customs which is ok but on arrival they had sent me two packages by mistake, the money had come out of my account twice. On checkout the website was very busy at the time as it was a influencers launch and I had pressed cancel on my order ( when you pay with Apple Pay there is a cancel button). When I pressed cancel the website went black abs brought me back to the home page so my understandig was that it did actually cancel my order as I wasn't told other wise so I proceeded to purchase the items again. When it arrived it was a separate customs charge to my other package. I send it back immediately without paying the customs and when they received it they made me pay customs over in AUS and additionally made me pay to have it sent back to their warehouse. I emailed them back and forth about 20 times telling them my story. They were so unprofessional and didn't listen to my side of the story. They said they were doing me a favour by accepting the refund. In total it was 119 aud and in the end with paying all the customs I got 35 aud back into my account. If I refused to pay the customs they said they would just dump my parcel. They did not act professionally and did not take any responsibility for the crashing of their website at the time. Do not buy from them ever.

Date of experience: January 10, 2021
Australia
1 review
0 helpful votes
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Amazing store
January 8, 2021

Love the Quality of the clothes especially for their prices! Very organised and easy website use!

Date of experience: January 7, 2021
Florida
1 review
1 helpful vote
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Two dresses that ordered the materials were cheap and see through. The shorts were too small. Tried to return its $ 100 at ups and fedex. Tried calling to complain horrible customer service.

Date of experience: January 7, 2021
Australia
1 review
0 helpful votes
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Shopping experience
January 2, 2021

I have bought stuff here three times and the deals great, the quality and the style is perfect for someone who loves fashion. I will shop here again

Date of experience: January 1, 2021