business logo of White Fox

White FoxReviews 1,030

whitefoxboutique.com
casual, lounge, evening & party, swimwear womenAge 19-25, 26-45
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From the business

White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.


whitefoxboutique.com
Australia
Founded in 2013
Clothing item from White FoxFashion apparel by White FoxMerchandise from White Fox clothing lineWhite Fox fashion product

Business Highlights

General

Year Founded: 2013
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan
Return Cost: shipping cost

Sustainability

Recycling Program: no

Product

Style: casual, lounge, evening & party, swimwear
Body Fit: petite & short, regular
Available Sizes: Women's (3XS, 2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email
Support Email: info@whitefoxboutique.com

Payment Options

Payment Methods: card payments, financing, Google Pay, PayPal
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate White Fox?
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White Fox Reviews Summary

The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
507
value
493
shipping
517
returns
386
quality
454
This company does not typically respond to reviews
Canada
1 review
0 helpful votes
Follow Emma B.
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Everything about this brand is amazing, their clothes are super cute, and the shipping is super fast!

Date of experience: March 1, 2021
New Jersey
1 review
0 helpful votes
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Take all of my $$$
February 28, 2021

This is my 2nd time ordering from White Fox and not only is the quality and selection on point but the customer support is exceptional! The company checks all of my boxes. I even left Boohoo and PTL for them shhhhh

Date of experience: February 28, 2021
Australia
1 review
0 helpful votes
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Got my parcel delivered within 2 days!
Was happy with swim Elena bottoms and they got great ( size 10) but my top was tight I couldn't knot the to bikini properly as it would move so had to return by paying a further $8.95:-(
Have reordered a large... not very happy

Date of experience: February 27, 2021
Australia
1 review
0 helpful votes
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My favourite online store
February 28, 2021

Absolutely love white fox, order all the time and love every piece. The website is easy to use, the packages come with free express shipping on orders over certain amount which is amazing!

Date of experience: February 27, 2021
Alabama
1 review
1 helpful vote
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WAY TOO BIG
February 23, 2021

I usually like my clothes oversized, but I got a size S/M and every single thing was HUGE. It's not even like, "cute/baggy" oversized. It's Iike "you order a S/M, but get sent XXXL" oversized. I ordered almost $300 worth of clothes, and literally everything except the sweatpants was unwearable. To make matters worse, you can't return and get your money back. You can only get a store credit, which sucks because EVERYTHING AT THE STORE IS TOO BIG. Why would I want to buy something else from a store that I know I can't fit? This was a waste of $300.

Date of experience: February 23, 2021
California
1 review
0 helpful votes
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Amazing Customer Service!
February 23, 2021

I made a mistake on my shipping for my order and Orla with customer support resolved my issue within only a few outs of my initial email! This company is great with customer service - they're so nice and resolve your issues as quickly as possible! 10/10 recommend shopping here.

Date of experience: February 22, 2021
New York
1 review
0 helpful votes
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Easy returns
February 23, 2021

When I returned I automatically got credit right my my white fox account which made it easy to use when I checked out I just added it to my order.

Date of experience: February 22, 2021
Pennsylvania
1 review
0 helpful votes
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Love this brand!
February 23, 2021

I've followed White Fox Boutique for years and years now - never bought anything until about 2 years ago and loved it ever since. Their styles and designs just keep getting better and I can't stay away! The site is super easy to use too so that's an extra plus.

Date of experience: February 21, 2021
Canada
1 review
0 helpful votes
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Good quality
February 22, 2021

I ordered twice here and I've never been disappointed by the service. Loved the quality of every item i got!

Date of experience: February 21, 2021
Australia
1 review
0 helpful votes
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Quality & Sizing
February 22, 2021

Great quality clothing, shoes, belts & handbags. I've never had to think about returning anything. Sizing accurate (:

Date of experience: February 21, 2021
New Jersey
1 review
0 helpful votes
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Quality and style
February 20, 2021

I have ordered off of White Fox Boutique's website for the third time now. I have purchased products ranging from bathing suits, to tops, bottoms, and accessories such as hats and belts. None of the items I have received we're damaged, sized wrong, or anything shy of my expectations based on their photos and descriptions on the website. A wonderful place to buy from for excellent quality, fast shipping, and true to size, stylish outfits meant to stand out. Not to mention they also frequently release deals for price reductions!

Date of experience: February 18, 2021
New Jersey
1 review
0 helpful votes
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Amazing
February 19, 2021

Always great quality and cute styles. Always updated and new clothing. Definitely quick about shipping!

Date of experience: February 17, 2021
Australia
1 review
0 helpful votes
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Great
February 18, 2021

I had to return a dress that was too big, they were quick to return the dress and have store credit back to me in time to buy the smaller size! They have a very good range of sizing

Date of experience: February 17, 2021
Australia
1 review
0 helpful votes
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Amazing!
February 18, 2021

I have purchased so much from White Fox Boutique, from active wear to lounge wear and I love it all! Always super easy to purchase and delivery is really quick! Amazing quality clothes

Date of experience: February 17, 2021
Australia
1 review
0 helpful votes
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Purchasing process was very quick and easy, and they have sent me both a confirmation email and text so I am, and will be completely up to date with my purchase. I cant wait for my package to arrive!

Date of experience: February 17, 2021
Texas
1 review
0 helpful votes
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White Fox
February 18, 2021

The quality of the clothing is AMAZING! Every time I order from here it comes in about a week. It is very quick usually and the clothes are a great material and also comfortable! I love shopping here!

Date of experience: February 16, 2021
Australia
1 review
0 helpful votes
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Amazing service
February 16, 2021

Amazing products, quick shipping & sent me lots of information regarding estimated dates of arrival. Can't fault them & there clothes are so comfy!

Date of experience: February 15, 2021
Australia
1 review
0 helpful votes
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AMAZING!
February 16, 2021

This business is amazing! I have bought a million things from them and are never disappointed. Their customer service team are so kind and helpful and very quick at responding. Their shipping is super quick. The quality of clothing and items are out of this world. Kilda not recommend or love this brand anymore!

Date of experience: February 15, 2021
GB
1 review
0 helpful votes
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This is my second order my daughter was travelling in OZ in January 2020.As a 22 year old she absolutely loved the clothes. So as a treat I ordered a sweatshirt and her boyfriend also order Xmas gifts from the website. From placing the order to receiving the parcel was so efficient. I waited longer for some orders just coming from the UK! I think how you promote the brand and logos on the items are amazing. The quality is great, As I am recovering from COVID I decided to browse your site and bought another two items for my daughter as I've not seen her in three weeks because myself and my husband caught the virus she moved in with her boyfriend so I thought what better way to welcome her home than you buy Whitefox tops. I thank her for introducing this company to me x

Date of experience: February 15, 2021
Australia
1 review
0 helpful votes
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Easy shopping
February 16, 2021

Sooo easy to navigate my way around the website. Everything was super easy and the size guide on everything was easy to understand

Date of experience: February 14, 2021