White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.
The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Everything about this brand is amazing, their clothes are super cute, and the shipping is super fast!
This is my 2nd time ordering from White Fox and not only is the quality and selection on point but the customer support is exceptional! The company checks all of my boxes. I even left Boohoo and PTL for them shhhhh
Got my parcel delivered within 2 days!
Was happy with swim Elena bottoms and they got great ( size 10) but my top was tight I couldn't knot the to bikini properly as it would move so had to return by paying a further $8.95:-(
Have reordered a large... not very happy
Absolutely love white fox, order all the time and love every piece. The website is easy to use, the packages come with free express shipping on orders over certain amount which is amazing!
I usually like my clothes oversized, but I got a size S/M and every single thing was HUGE. It's not even like, "cute/baggy" oversized. It's Iike "you order a S/M, but get sent XXXL" oversized. I ordered almost $300 worth of clothes, and literally everything except the sweatpants was unwearable. To make matters worse, you can't return and get your money back. You can only get a store credit, which sucks because EVERYTHING AT THE STORE IS TOO BIG. Why would I want to buy something else from a store that I know I can't fit? This was a waste of $300.
I made a mistake on my shipping for my order and Orla with customer support resolved my issue within only a few outs of my initial email! This company is great with customer service - they're so nice and resolve your issues as quickly as possible! 10/10 recommend shopping here.
When I returned I automatically got credit right my my white fox account which made it easy to use when I checked out I just added it to my order.
I've followed White Fox Boutique for years and years now - never bought anything until about 2 years ago and loved it ever since. Their styles and designs just keep getting better and I can't stay away! The site is super easy to use too so that's an extra plus.
I ordered twice here and I've never been disappointed by the service. Loved the quality of every item i got!
Great quality clothing, shoes, belts & handbags. I've never had to think about returning anything. Sizing accurate (:
I have ordered off of White Fox Boutique's website for the third time now. I have purchased products ranging from bathing suits, to tops, bottoms, and accessories such as hats and belts. None of the items I have received we're damaged, sized wrong, or anything shy of my expectations based on their photos and descriptions on the website. A wonderful place to buy from for excellent quality, fast shipping, and true to size, stylish outfits meant to stand out. Not to mention they also frequently release deals for price reductions!
I had to return a dress that was too big, they were quick to return the dress and have store credit back to me in time to buy the smaller size! They have a very good range of sizing
I have purchased so much from White Fox Boutique, from active wear to lounge wear and I love it all! Always super easy to purchase and delivery is really quick! Amazing quality clothes
Purchasing process was very quick and easy, and they have sent me both a confirmation email and text so I am, and will be completely up to date with my purchase. I cant wait for my package to arrive!
The quality of the clothing is AMAZING! Every time I order from here it comes in about a week. It is very quick usually and the clothes are a great material and also comfortable! I love shopping here!
Amazing products, quick shipping & sent me lots of information regarding estimated dates of arrival. Can't fault them & there clothes are so comfy!
This business is amazing! I have bought a million things from them and are never disappointed. Their customer service team are so kind and helpful and very quick at responding. Their shipping is super quick. The quality of clothing and items are out of this world. Kilda not recommend or love this brand anymore!
This is my second order my daughter was travelling in OZ in January 2020.As a 22 year old she absolutely loved the clothes. So as a treat I ordered a sweatshirt and her boyfriend also order Xmas gifts from the website. From placing the order to receiving the parcel was so efficient. I waited longer for some orders just coming from the UK! I think how you promote the brand and logos on the items are amazing. The quality is great, As I am recovering from COVID I decided to browse your site and bought another two items for my daughter as I've not seen her in three weeks because myself and my husband caught the virus she moved in with her boyfriend so I thought what better way to welcome her home than you buy Whitefox tops. I thank her for introducing this company to me x
Sooo easy to navigate my way around the website. Everything was super easy and the size guide on everything was easy to understand
Answer: It's a scam! No refunds only store credits that does not include shipping or customs charge! Dresses do not look the same in real life. Quality is very poor for expensive price! Shop on Showpo and Princess Polly instead. Good quality for the price.
Answer: Hi Kristy! You are welcome to use any return shipping method you'd like We simply offer a Return Postage option through USPS to make it easier for US customers, this method costs $19.95USD. Love WF xx
Answer: Haha Hey Doll I just pay the $10 to get it in 2-7 Business Day's you literally get it fast & on time! DEFINITELY Worth $10.00 Absolutely love White Fox!
Answer: Don't know as I've still not had any communication from them at all and on week 3 yet they've taken my money from my bank!