White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.
The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Just amazing. The Quality of the clothing is phenomenal. I will never get sick of ordering from such a professional and quick service
White Fox was so easy to navigate which made me spend much more than I intended the checkout was also super easy and quick. Overall it was a great online shopping experience
Tried to get something during the new Sarah's day restock. And even though a lot of people were probably using the website it's was super fast and super easy to go to checkout.
The ordering process was very user friendly, it was a quick process and I was very happy to get my order in!
Checkout was fast, but every time i went back, my cart was emptied. Also, we should only have to enter the access code once
I cannot stop buying from this website. All of their clothes are so nice and such good material. I have never been dissapointed in their clothes!
The site is super organised and pretty. I really enjoy your clothes! I love that you have new arrivals all the time and keep posting about it. I will definatly order here again!
I have placed two orders here so far and ohhh my goodness... the quality and service has been amazing! The quality is superior and I am currently obsessed! I catch myself on the site daily...
The quality of the clothes is amazing! I ordered 3 different bustiers & they all look so good! Will keep on purchasing from this store!
Their customer service is exceptional! I realized after I had placed my order that I had chosen the standard shipping method when I had meant to chose the express shipping, since I needed the item in my order sooner. Not only did they respond super quick and solved my issue but they also granted me express shipping free of charge!
Clothes were fab and got an email back straight away when I enquired about deliveries! I will be ordering from here all the time from now on
Hello everyone!
I just wanted to share how great the white fox boutique team is. I totally spaced and did not adequately select shipping speed so they did me a solid and updated it for me very quickly. I also wanted to share that their size quise is pretty spot on. It was for me. I'm super excited to try their clothes!
Very explanatory, shows you if they have your size without even having to click on the item image, and real life images on people In public (love that)
Love the brand and quality of clothes, site is easy to use! It was delivered quickly to my house as well!
Had to make another order for summer 2021, their swimwear cannot be beat! So flattering and for the best price. Will likely order more in the future.
I have been into Aussie fashion as of late. Princess Polly and Show Po are my favourite places to shop. I decided to give White Fox a chance based on YouTube videos. They only had a few things that I actually liked. Most of their items are not my style. Clothes are really short and very unwearable aside from their sets. They're pretty much to take pictures in for the gram but not to walk around in unless u want ur whole $#*! to be out. Purchased 3 items and selected After pay however they charged my card for the total? Fine. The items came quickly however I had to pay customs for it to be delivered. I believe it was 30 cad. Fine. Receive the clothes and was highly disappointed. For the price the material and quality is thin and very light. I usually don't mind this but i do if I paid 80 for a dress.
One of the top was huge for a size small and defective. Was not made properly at all. The dress and the skirt were incredibly short. So I decided to return it all. All of the items were a big NO. And normally I have good luck when shopping online. It's pretty rare for me to return clothes... so that's really how bad it was.
To top it all off. The company does not do refunds. Ridiculous. They only provide store credits. Fine. So I really considered donating to horrible clothes especially when it costed me 77 dollars to ship it back! Keep in mind the credit doesn't include shipping fees you paid to receive the item, custom charges, or return fees. So now I'll have to purchase another item with their store credit and pay another 30 dollars for customs to have it shipped to me. All in all I would not recommend and will never ever shop from white fox again. I highly recommend Princess Polly, Showpo and even Shein over white fox. Showpo has better prices and even better quality. Why charge 80 dollars for poorly made clothing. Don't do it!
I am writing this review because the white fox website never mind the customer service team are always very easy to work with. Never had a problem when it comes to white fox they definitely are under rated and don't get enough credit for how well they work their business.
Answer: It's a scam! No refunds only store credits that does not include shipping or customs charge! Dresses do not look the same in real life. Quality is very poor for expensive price! Shop on Showpo and Princess Polly instead. Good quality for the price.
Answer: Hi Kristy! You are welcome to use any return shipping method you'd like We simply offer a Return Postage option through USPS to make it easier for US customers, this method costs $19.95USD. Love WF xx
Answer: Haha Hey Doll I just pay the $10 to get it in 2-7 Business Day's you literally get it fast & on time! DEFINITELY Worth $10.00 Absolutely love White Fox!
Answer: Don't know as I've still not had any communication from them at all and on week 3 yet they've taken my money from my bank!
Hi Ashleigh! Thank you for your review! It looks like you accidentally left a 1-star review! It would be fabulous if you could review this for us so we can record it on our end