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White FoxReviews 1,030

whitefoxboutique.com
casual, lounge, evening & party, swimwear womenAge 19-25, 26-45
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From the business

White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.


whitefoxboutique.com
Australia
Founded in 2013
Clothing item from White FoxFashion apparel by White FoxMerchandise from White Fox clothing lineWhite Fox fashion product

Business Highlights

General

Year Founded: 2013
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan
Return Cost: shipping cost

Sustainability

Recycling Program: no

Product

Style: casual, lounge, evening & party, swimwear
Body Fit: petite & short, regular
Available Sizes: Women's (3XS, 2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email
Support Email: info@whitefoxboutique.com

Payment Options

Payment Methods: card payments, financing, Google Pay, PayPal
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate White Fox?
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White Fox Reviews Summary

The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
507
value
493
shipping
517
returns
386
quality
454
This company does not typically respond to reviews
Australia
1 review
0 helpful votes
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Amazing
March 15, 2021

Just amazing. The Quality of the clothing is phenomenal. I will never get sick of ordering from such a professional and quick service

Date of experience: March 14, 2021
Australia
1 review
0 helpful votes
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Easy!
March 15, 2021

White Fox was so easy to navigate which made me spend much more than I intended the checkout was also super easy and quick. Overall it was a great online shopping experience

Date of experience: March 14, 2021
Australia
1 review
0 helpful votes
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Excellent website
March 15, 2021

Tried to get something during the new Sarah's day restock. And even though a lot of people were probably using the website it's was super fast and super easy to go to checkout.

Date of experience: March 14, 2021
New Hampshire
1 review
0 helpful votes
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Loved it!
March 15, 2021

The ordering process was very user friendly, it was a quick process and I was very happy to get my order in!

Date of experience: March 14, 2021
Ohio
1 review
0 helpful votes
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Could be better
March 15, 2021

Checkout was fast, but every time i went back, my cart was emptied. Also, we should only have to enter the access code once

Date of experience: March 14, 2021
Canada
1 review
0 helpful votes
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Love these clothes
March 15, 2021

I cannot stop buying from this website. All of their clothes are so nice and such good material. I have never been dissapointed in their clothes!

Date of experience: March 14, 2021
Norway
1 review
0 helpful votes
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Great
March 15, 2021

The site is super organised and pretty. I really enjoy your clothes! I love that you have new arrivals all the time and keep posting about it. I will definatly order here again!

Date of experience: March 14, 2021
Utah
1 review
0 helpful votes
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I have placed two orders here so far and ohhh my goodness... the quality and service has been amazing! The quality is superior and I am currently obsessed! I catch myself on the site daily...

Date of experience: March 12, 2021
Florida
1 review
0 helpful votes
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The BEST
March 12, 2021

My go to place to shop ALWAYS. Everything i've bought so far has really good quality and so cute and chic. No complaints thus far

Date of experience: March 11, 2021
Indiana
1 review
0 helpful votes
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10/10
March 11, 2021

White fox is so cute and comfy, and the clothes arrived so quickly as well- the literal perfect online shopping experience! I'm obsessed!

Date of experience: March 11, 2021
Colorado
1 review
0 helpful votes
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The quality of the clothes is amazing! I ordered 3 different bustiers & they all look so good! Will keep on purchasing from this store!

Date of experience: March 10, 2021
California
1 review
0 helpful votes
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Their customer service is exceptional! I realized after I had placed my order that I had chosen the standard shipping method when I had meant to chose the express shipping, since I needed the item in my order sooner. Not only did they respond super quick and solved my issue but they also granted me express shipping free of charge!

Date of experience: March 10, 2021
Ireland
1 review
0 helpful votes
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Clothes were fab and got an email back straight away when I enquired about deliveries! I will be ordering from here all the time from now on

Date of experience: March 9, 2021
California
1 review
0 helpful votes
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Hello everyone!
I just wanted to share how great the white fox boutique team is. I totally spaced and did not adequately select shipping speed so they did me a solid and updated it for me very quickly. I also wanted to share that their size quise is pretty spot on. It was for me. I'm super excited to try their clothes!

Date of experience: March 9, 2021
Illinois
1 review
0 helpful votes
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Customer
March 8, 2021

12/10 swimsuits are AMAZING! I will only be buying from them from now on. Always true to size Im 5'2' the XS fits great!

Date of experience: March 7, 2021
GB
1 review
0 helpful votes
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Can't wait
March 8, 2021

Very explanatory, shows you if they have your size without even having to click on the item image, and real life images on people In public (love that)

Date of experience: March 7, 2021
Canada
1 review
0 helpful votes
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Easy site to use
March 8, 2021

Love the brand and quality of clothes, site is easy to use! It was delivered quickly to my house as well!

Date of experience: March 6, 2021
Canada
1 review
0 helpful votes
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Had to make another order for summer 2021, their swimwear cannot be beat! So flattering and for the best price. Will likely order more in the future.

Date of experience: March 5, 2021
Canada
1 review
1 helpful vote
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Never Again.
March 3, 2021

I have been into Aussie fashion as of late. Princess Polly and Show Po are my favourite places to shop. I decided to give White Fox a chance based on YouTube videos. They only had a few things that I actually liked. Most of their items are not my style. Clothes are really short and very unwearable aside from their sets. They're pretty much to take pictures in for the gram but not to walk around in unless u want ur whole $#*! to be out. Purchased 3 items and selected After pay however they charged my card for the total? Fine. The items came quickly however I had to pay customs for it to be delivered. I believe it was 30 cad. Fine. Receive the clothes and was highly disappointed. For the price the material and quality is thin and very light. I usually don't mind this but i do if I paid 80 for a dress.
One of the top was huge for a size small and defective. Was not made properly at all. The dress and the skirt were incredibly short. So I decided to return it all. All of the items were a big NO. And normally I have good luck when shopping online. It's pretty rare for me to return clothes... so that's really how bad it was.
To top it all off. The company does not do refunds. Ridiculous. They only provide store credits. Fine. So I really considered donating to horrible clothes especially when it costed me 77 dollars to ship it back! Keep in mind the credit doesn't include shipping fees you paid to receive the item, custom charges, or return fees. So now I'll have to purchase another item with their store credit and pay another 30 dollars for customs to have it shipped to me. All in all I would not recommend and will never ever shop from white fox again. I highly recommend Princess Polly, Showpo and even Shein over white fox. Showpo has better prices and even better quality. Why charge 80 dollars for poorly made clothing. Don't do it!

Date of experience: March 3, 2021
New Zealand
1 review
1 helpful vote
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Always a pleasure
March 1, 2021

I am writing this review because the white fox website never mind the customer service team are always very easy to work with. Never had a problem when it comes to white fox they definitely are under rated and don't get enough credit for how well they work their business.

Date of experience: March 1, 2021
White F. White Fox Rep
over a year old

Hi Ashleigh! Thank you for your review! It looks like you accidentally left a 1-star review! It would be fabulous if you could review this for us so we can record it on our end