White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.
The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
They are always so kind and courteous, in particular a rep Bella. Their products are very well made as well, worth the money!
I placed an order on Monday not expecting to receive it a few days later but I got a knock on the door Tuesday with my goodies! So fast and very much appreciated, thank you!
I've ordered a variety of clothes from Whitefox and they never disappoint! The clothes are great quality and super comfy. Definitely will be ordering more in the future. :)
Absolutely obsessed with the quality and design of all their pieces! The items are true to size and always look exactly like they did online x
The other day I placed an order for an outfit that I planned on taking on spring break with me. I selected expedited shipping so that it would arrive in time for my trip. I then added a coupon, and I guess somehow my shipping method changed to 20 day shipping without me noticing. I then immediately emailed whitefox to let them know of my error and they emailed back in less than 24 hours and switched my shipping free of charge! This was so helpful and saved me a lot of stress!
Whitefoxbouqitue website is extremely appealing to the eye. Very colorful, organized, and fashion driven! Follows all trends today and gives you an easy way to shop! I am always on here and will continue to shop on here always! Thanks for making it easy for us in the US :)
My experience with White fox so far has been great. I have made 4 purchases from the White Fox x Sarah's day collection. Good quality fabrics. Also great customer service :)
The SD x WFB are some of the best workout clothes I own! Great fit, hold up decently well (certainly better than lulu nowadays), and the padding in the sports bras holds up its shape in the wash!
Best customer service and quality of clothing/designs and website layout! Also the quickest delivery i've ever experienced!
Great quality products and business! A few hours after ordering, my order has already been shipped!
Super cute clothes and the best customer service ever, every time i've bought something from here they've been super helpful and the quality is outstanding! For sure my favourite online shop!
I like that it gave me a chance to order with secret code. I think things still sold out to fast. Also I didn't like that once I put the code in and picked something it would make me log in the password for each item I wanted to get.
White Fox has an easy to use website. I love that I can see the cart pop up with each item I add. The pop up gives me the option to checkout from there or keep shopping.
The websites quality matches the clothes. All together it is easy to use. All the options you need are at the top so you never feel lost.
Can't say enough how much I enjoyed my experience.
Oh, and the checkout process was quick and easy. They remembered all of my information and I didn't have to spend time re-entering my info. Such a Time saver!
I've ordered from white fox boutique a number of times. I was super keen to place another order. The website is easy to search through, the shipping is extremely quick and the quality is just amazing. I definitely recommend white fox to all my family and friends
White fox has amazing quality products they are also always on trend, super cute stuff! And they arrive super quick! Couldn't recommend this brand enough.
Easy to use website. Fast shipping always with each order I have ever gotten from them. Great quality clothing. Easy to get in touch with, and keeps me up to date with new items and sale times!
White fox boutique were able to sort out my account login and apply my store credit with amazing speed and efficiency even when they have an awesome sale just commencing. Well done admin, it meant I didn't miss out!
Seamless ordering process and amazing quality of items. I'm so excited for my second shipment of their clothing to arrive!
Whitefox's website is extremely easy to navigate and it makes for a great shopping experience! The checkout process is even easier. Will definitely shop with Whitefox Boutique again.
They are horrible with returns. I got a product that was nothing like the picture. It was poorly made and the wrong color. They told me I had to pay $20 to ship it back and they'd give me store credit. Beyond disappointed they can't stand behind their products.
Answer: It's a scam! No refunds only store credits that does not include shipping or customs charge! Dresses do not look the same in real life. Quality is very poor for expensive price! Shop on Showpo and Princess Polly instead. Good quality for the price.
Answer: Hi Kristy! You are welcome to use any return shipping method you'd like We simply offer a Return Postage option through USPS to make it easier for US customers, this method costs $19.95USD. Love WF xx
Answer: Haha Hey Doll I just pay the $10 to get it in 2-7 Business Day's you literally get it fast & on time! DEFINITELY Worth $10.00 Absolutely love White Fox!
Answer: Don't know as I've still not had any communication from them at all and on week 3 yet they've taken my money from my bank!