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White FoxReviews 1,030

whitefoxboutique.com
casual, lounge, evening & party, swimwear womenAge 19-25, 26-45
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From the business

White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.


whitefoxboutique.com
Australia
Founded in 2013
Clothing item from White FoxFashion apparel by White FoxMerchandise from White Fox clothing lineWhite Fox fashion product

Business Highlights

General

Year Founded: 2013
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan
Return Cost: shipping cost

Sustainability

Recycling Program: no

Product

Style: casual, lounge, evening & party, swimwear
Body Fit: petite & short, regular
Available Sizes: Women's (3XS, 2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email
Support Email: info@whitefoxboutique.com

Payment Options

Payment Methods: card payments, financing, Google Pay, PayPal
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate White Fox?
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White Fox Reviews Summary

The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
507
value
493
shipping
517
returns
386
quality
454
This company does not typically respond to reviews
Illinois
1 review
0 helpful votes
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Amazing!
March 28, 2021

I heard about this website through a YouTuber and I loved all the lounge clothes she showed off to her viewers. I'm a huge fan of comfy sweats and sweaters so I decided to give them a try & honestly, I was genuinely impressed on how amazing the clothes really is! I loved it very much! Just did my 2nd purchase and will continue to buy from here forsure! 10/10!

Date of experience: March 28, 2021
Australia
2 reviews
0 helpful votes
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Absolutely love my white fox cross over bag and very surprised with how quickly it arrived definitely be ordering from them again

Date of experience: March 26, 2021
Arkansas
1 review
0 helpful votes
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Love!
March 25, 2021

I love White Fox clothing so far. Sizing is pretty accurate I believe. I do wish instead of xs, small, etc, they did numeric sizes for certain items.

Date of experience: March 25, 2021
Australia
1 review
0 helpful votes
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Love at first purchase
March 24, 2021

These clothes are made with high quality materials and production. I have been shopping on here for a while now and had not 1 issue with the many clothes I have brought. Delivery is impeccable with everything arriving within a couple days.

I could literally buy everything on this sight but instead I scroll through for hours adding everything I want then having to narrow it down to a realistic purchase... legit White Fox will have you buying bikinis in winter and jumpers in summer

Date of experience: March 24, 2021
Texas
1 review
0 helpful votes
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Amazing store
March 24, 2021

I cant say enough great things about this website. I love their clothes and what the brand stands for. They have the cutest models and the clothes are reasonably priced! The shipping is fast considering it is coming from across the world in Australia.

Date of experience: March 24, 2021
Australia
1 review
0 helpful votes
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High Quality and Fashion
March 24, 2021

Amazing quality in every category, etc shoes, clothes and accessories.
Everything looks amazing on anyone!

Date of experience: March 24, 2021
Massachusetts
1 review
0 helpful votes
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No complaints here
March 24, 2021

I ordered one item off the white fox boutique website, Sarah's Day leggings, and the experience was great! It was easy to navigate and find what I was looking for. I live internationally and they had my item packed and shipped within 24 hours from when I ordered it. I will definitely continue using this website for other purchases in the future.

Date of experience: March 23, 2021
Colorado
1 review
0 helpful votes
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No exchanges
March 24, 2021

Good Quality stuff but I can't believe a successful site like this makes you pay for your return and no money back! Only store credit. So watch out for that

Date of experience: March 23, 2021
Australia
1 review
0 helpful votes
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I just brought the speckled collection very happy with it
Have had lots of comments at home on this collection especially now I can match my son with the speckled jumper
Best idea having mini me sets
Would love to see more male range also

Date of experience: March 21, 2021
GB
1 review
0 helpful votes
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Perfect quality! So impressed!
March 19, 2021

I bought something back in December (not a collaboration item), and was so pleasantly surprised by how good the quality was. When Sarahs Day just released new clothes I bought a set and it's matching pajamas. After waiting a few days with some of her other sets "on my mind," I just knew I had to get everything I wanted before it sold out for good! I'm so excited and already know I will love it.

Date of experience: March 19, 2021
California
1 review
5 helpful votes
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100% NOT SATISFIED
March 19, 2021

Recently ordered from white fox for the first time and I am not satisfied. I purchased the blue tie-dye fall in line bike shorts for $50+ and the fabric felt like something you could buy off shein for $10 (should have done that). In addition to that, they are see-through when squatting and the main purpose for these shorts is to work out, they're "active shorts". On top of that, to return it costs $20, which amounts to $70+ wasted. Not buying from here again.

Date of experience: March 19, 2021
Texas
1 review
0 helpful votes
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Nice
March 19, 2021

I really like the clothing and the quality is good. I'm really obsessed with the sweatpants, they are the perfect amount of thickness and soft. Also if you want some nice oversized tees this is the place to get it. Shipping is expensive tho like if you want it in 3-7 day you have to pay 9.99, and they alternative is 20 days for 6.99 but I love the clothes so I'm willing to wait a week. It's kinda hard tho cuz I'm spoiled with Amazon prime

Date of experience: March 19, 2021
Canada
1 review
0 helpful votes
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Amazing
March 18, 2021

Customer service was fast and amazing, helped me solve my problem and was super kind. This is why I love shopping at white fox

Date of experience: March 18, 2021
Nevada
1 review
0 helpful votes
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I completed an order online and realized once I received my confirmation email that the order would not make it in time for my trip. I sent an email asking if I could change my shipping method to a faster one. They responded within an hour or so and was able to accommodate me. Great Customer service and response time.

Date of experience: March 18, 2021
Canada
1 review
0 helpful votes
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Always shop here
March 18, 2021

WhiteFox has been one of my go to online shopping sites since the beginning. I will always love the style here and it arrives pretty quickly. Highly recommend if someone's looking to try a new site!

Date of experience: March 18, 2021
Australia
1 review
0 helpful votes
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Website is mobile friendly and easy to find different items. When looking through products and swilling back to main page of items, the page goes back to the part you were looking at where some websites reload to the top of the page.

Date of experience: March 17, 2021
Missouri
1 review
0 helpful votes
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Great options
March 18, 2021

Lots of great options, and the website was really easy to use! I highly recommend to anyone looking for a cute new wardrobe

Date of experience: March 17, 2021
New York
1 review
1 helpful vote
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The website is relatively easy to navigate, but I wish the quickview for each individual item were more descriptive of what size the models are wearing so that I could make a faster decision on what would fit me. I think that the shopping experience could greatly improve when it comes to filtering the products by category, size, color, and availability. Finally, I found that checking out to be awful because I had to try at least 6 times before I could get my store credit to be applied on the check out page. It was not intuitive. I had to click on the payment options and return back to the shopping cart to add the store credit for the purchase. This needs to be made more seamless and straightforward because I could have easily checked out without the credit being applied.

Date of experience: March 17, 2021
Australia
1 review
0 helpful votes
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AMAZING ITEM!
March 17, 2021

I recently purchased the chain of hearts mini dress in berry and i absolutely love it! Such a nice colour and great fit!

Date of experience: March 17, 2021
Virginia
1 review
0 helpful votes
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Very helpful
March 17, 2021

I had purchased a dress from this website and after receiving my confirmation email I realized shipping could be up to 20 days. I quickly emailed back and asked if I could pay the extra for fast shipping. I got a very quick response from Bella that informed me that the shipping method was changed and it was free of charge. I really appreciate that and will definitely be buying more from this shop!

Date of experience: March 16, 2021