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White FoxReviews 1,030

whitefoxboutique.com
casual, lounge, evening & party, swimwear womenAge 19-25, 26-45
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From the business

White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.


whitefoxboutique.com
Australia
Founded in 2013
Clothing item from White FoxFashion apparel by White FoxMerchandise from White Fox clothing lineWhite Fox fashion product

Business Highlights

General

Year Founded: 2013
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan
Return Cost: shipping cost

Sustainability

Recycling Program: no

Product

Style: casual, lounge, evening & party, swimwear
Body Fit: petite & short, regular
Available Sizes: Women's (3XS, 2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email
Support Email: info@whitefoxboutique.com

Payment Options

Payment Methods: card payments, financing, Google Pay, PayPal
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate White Fox?
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White Fox Reviews Summary

The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
507
value
493
shipping
517
returns
386
quality
454
This company does not typically respond to reviews
Australia
1 review
0 helpful votes
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Discount Codes
August 17, 2021

While trying to purchase my order I had trouble with a discount code. The staff were so kind and quick in responding to my email, giving me another code to use! Was extremely happy with the customer service I received.

Date of experience: August 16, 2021
Australia
1 review
0 helpful votes
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Amazing experience
August 16, 2021

WhiteFox is definitely one of my favourite online shopping website, I've only just started purchasing from them and I have already placed 3 orders in the last week.
Love them!

Date of experience: August 15, 2021
Norway
1 review
0 helpful votes
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The clothes are super comfy and are great quality. Shipping was really fast as well and arrived a week after it was shipped. I live in Norway so I was very surprised when it arrived when it said it was going to arrive Overall great experience, would definitely recommend

Date of experience: August 13, 2021
Australia
1 review
0 helpful votes
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Great website, easy to use and they are very quick to add an item in stock once you request it. They do take a while to respond to emails however. Would recommend.

Date of experience: August 11, 2021
District of Columbia
1 review
0 helpful votes
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Love if!
August 4, 2021

I love whitefox and all their products! My one suggestion would be to add a way to filter results by size. That way, I don't fall in love with something only to realize it's sold out in my size.

Date of experience: August 4, 2021
Colorado
1 review
0 helpful votes
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Obsessed
August 3, 2021

I love this website! I recently found it and cannot stop ordering clothes from it! The clothes fit me so perfect and they're so cute! I've already recommended my girl friends to buy from here, it's my new favorite

Date of experience: August 3, 2021
Nevada
1 review
0 helpful votes
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Love love
August 3, 2021

I love white fox! They are very nice and professional, they always on top their game. They have the best customer service as well.

Date of experience: August 2, 2021
Canada
1 review
0 helpful votes
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Style on point
August 2, 2021

Every item I order and very stylist and on point. They always have trendy items and get compliments when I wear any of their clothes!

Date of experience: August 2, 2021
Italy
1 review
0 helpful votes
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Awesome
July 27, 2021

I acquired a swimsuit a few months ago, used it during my summer holidays and my experience has been more positive than ever. The website is very easy to use for purchases, timely shipping, great prices, great choice and quality of clothing products, accessories, swimwear!

Date of experience: July 27, 2021
Arizona
1 review
1 helpful vote
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White Fox Boutique has outstanding customer service. I had an issue with my order and I contacted support and they got back to me within hours. They also hooked it up and I am beyond grateful. Thank you so much!

Date of experience: July 26, 2021
Australia
1 review
0 helpful votes
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White fox
July 14, 2021

Love your clothing love the jumpers so warm keep up the good work I love hoodies with writing on back

Date of experience: July 14, 2021
Canada
1 review
1 helpful vote
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They take 90 days to deliver, don't give you a proper shipping notice. If you miss your shipment it takes 90 days for them to receive it and then AFTER the 6 months of waiting they MAY give you a credit, but will not refund the customer. I have the transcript- happy to share their HORRIBLE service with anyone

Date of experience: July 14, 2021
Minnesota
1 review
0 helpful votes
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Amazing Everytime!
July 13, 2021

I have loved the collaborations with Sarah's Day for years now! I just keep coming back for more! It got me to branch out with my style and take self care!

Date of experience: July 13, 2021
Colorado
1 review
1 helpful vote
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Seamless Website
July 13, 2021

Even though I know a ton people were on the site trying to purchase new items from the new Sarah's Day By The Hour collection, the website still worked perfectly and handled the traffic very well.

Date of experience: July 12, 2021
Pennsylvania
1 review
2 helpful votes
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Amazing Clothes..
July 12, 2021

Prices are a little high for everyday purchase. I shop with SHEIN allll the time and the clothes hold up just the same. IMO. I actually ordered from WHITE FOX 2 times so far and the first time I ordered a bralette and the strap wasn't sewed together so I couldn't wear it for a while because I can't sew. I finally found someone to do it for me after a year of having it in the bag just sitting. I got shorts in that same set, followed wash instructions and still had things falling off of it. Just sucks for paying so much. A few weeks later SHEIN had the same shorts for much cheaper. Hahah. I also feel like this site takes a month or so to even ship out. Which is really inconvenient when you want the outfits for a certain occasion. The clothes are cute for sure. Don't get me wrong.

Date of experience: July 11, 2021
Texas
1 review
6 helpful votes
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Terrible! Its been two weeks. I ordered over $100 of clothes and nothing. I ordered 06/24 and its is 07/10 and I should be wearing my stuff by now. When I get my order summer will be over.

Date of experience: July 10, 2021
Australia
1 review
1 helpful vote
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White fox always deliver! Their clothes are such good quality, their shopping times are outstanding and their customer service levels are awesome! The team are always so friendly and helpful. Thanks again <3

Date of experience: July 7, 2021
California
1 review
0 helpful votes
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Obsessed with White Fox!
July 7, 2021

I'm continuously impressed with White Fox Boutique. I've ordered so many items from them, and each time I've been completely satisfied with the quality and fit. The quality of their clothes is amazing, especially for the price point. They're constantly offering great discounts for their clothing which makes things more affordable. I also have been so happy with their customer service team. They always respond quickly, are extremely kind, and help me find the correct size or answer restock questions. The only reason I'm giving 4/5 stars is that I do wish their returns process was better. As a customer from the United States, it's expensive to return any items to their base in Australia, and White Fox does not cover the cost. I hope that their returns process can be more seamless in the future! Otherwise, I would recommend this brand to anyone looking for cute, fashion forward, quality clothing for their wardrobe!

Date of experience: July 6, 2021
Canada
1 review
0 helpful votes
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Overall a great company with great trendy styles. I've ordered from them a handful of times now, their pieces are well-made and well worth the price. I had to contact customer support once and they were extremely helpful with the situation. I do recommend White Fox to all of my friends and family.

Date of experience: July 4, 2021
Oregon
1 review
0 helpful votes
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I love the styles/sales available at WhiteFox, but most of my favorites are are often out of stock in my size.

Date of experience: July 1, 2021