White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.
The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
While trying to purchase my order I had trouble with a discount code. The staff were so kind and quick in responding to my email, giving me another code to use! Was extremely happy with the customer service I received.
WhiteFox is definitely one of my favourite online shopping website, I've only just started purchasing from them and I have already placed 3 orders in the last week.
Love them!
The clothes are super comfy and are great quality. Shipping was really fast as well and arrived a week after it was shipped. I live in Norway so I was very surprised when it arrived when it said it was going to arrive Overall great experience, would definitely recommend
Great website, easy to use and they are very quick to add an item in stock once you request it. They do take a while to respond to emails however. Would recommend.
I love whitefox and all their products! My one suggestion would be to add a way to filter results by size. That way, I don't fall in love with something only to realize it's sold out in my size.
I love this website! I recently found it and cannot stop ordering clothes from it! The clothes fit me so perfect and they're so cute! I've already recommended my girl friends to buy from here, it's my new favorite
Every item I order and very stylist and on point. They always have trendy items and get compliments when I wear any of their clothes!
I acquired a swimsuit a few months ago, used it during my summer holidays and my experience has been more positive than ever. The website is very easy to use for purchases, timely shipping, great prices, great choice and quality of clothing products, accessories, swimwear!
White Fox Boutique has outstanding customer service. I had an issue with my order and I contacted support and they got back to me within hours. They also hooked it up and I am beyond grateful. Thank you so much!
They take 90 days to deliver, don't give you a proper shipping notice. If you miss your shipment it takes 90 days for them to receive it and then AFTER the 6 months of waiting they MAY give you a credit, but will not refund the customer. I have the transcript- happy to share their HORRIBLE service with anyone
I have loved the collaborations with Sarah's Day for years now! I just keep coming back for more! It got me to branch out with my style and take self care!
Even though I know a ton people were on the site trying to purchase new items from the new Sarah's Day By The Hour collection, the website still worked perfectly and handled the traffic very well.
Prices are a little high for everyday purchase. I shop with SHEIN allll the time and the clothes hold up just the same. IMO. I actually ordered from WHITE FOX 2 times so far and the first time I ordered a bralette and the strap wasn't sewed together so I couldn't wear it for a while because I can't sew. I finally found someone to do it for me after a year of having it in the bag just sitting. I got shorts in that same set, followed wash instructions and still had things falling off of it. Just sucks for paying so much. A few weeks later SHEIN had the same shorts for much cheaper. Hahah. I also feel like this site takes a month or so to even ship out. Which is really inconvenient when you want the outfits for a certain occasion. The clothes are cute for sure. Don't get me wrong.
Terrible! Its been two weeks. I ordered over $100 of clothes and nothing. I ordered 06/24 and its is 07/10 and I should be wearing my stuff by now. When I get my order summer will be over.
White fox always deliver! Their clothes are such good quality, their shopping times are outstanding and their customer service levels are awesome! The team are always so friendly and helpful. Thanks again <3
I'm continuously impressed with White Fox Boutique. I've ordered so many items from them, and each time I've been completely satisfied with the quality and fit. The quality of their clothes is amazing, especially for the price point. They're constantly offering great discounts for their clothing which makes things more affordable. I also have been so happy with their customer service team. They always respond quickly, are extremely kind, and help me find the correct size or answer restock questions. The only reason I'm giving 4/5 stars is that I do wish their returns process was better. As a customer from the United States, it's expensive to return any items to their base in Australia, and White Fox does not cover the cost. I hope that their returns process can be more seamless in the future! Otherwise, I would recommend this brand to anyone looking for cute, fashion forward, quality clothing for their wardrobe!
Overall a great company with great trendy styles. I've ordered from them a handful of times now, their pieces are well-made and well worth the price. I had to contact customer support once and they were extremely helpful with the situation. I do recommend White Fox to all of my friends and family.
I love the styles/sales available at WhiteFox, but most of my favorites are are often out of stock in my size.
Answer: It's a scam! No refunds only store credits that does not include shipping or customs charge! Dresses do not look the same in real life. Quality is very poor for expensive price! Shop on Showpo and Princess Polly instead. Good quality for the price.
Answer: Hi Kristy! You are welcome to use any return shipping method you'd like We simply offer a Return Postage option through USPS to make it easier for US customers, this method costs $19.95USD. Love WF xx
Answer: Haha Hey Doll I just pay the $10 to get it in 2-7 Business Day's you literally get it fast & on time! DEFINITELY Worth $10.00 Absolutely love White Fox!
Answer: Don't know as I've still not had any communication from them at all and on week 3 yet they've taken my money from my bank!