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White FoxReviews 1,030

whitefoxboutique.com
casual, lounge, evening & party, swimwear womenAge 19-25, 26-45
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From the business

White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.


whitefoxboutique.com
Australia
Founded in 2013
Clothing item from White FoxFashion apparel by White FoxMerchandise from White Fox clothing lineWhite Fox fashion product

Business Highlights

General

Year Founded: 2013
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan
Return Cost: shipping cost

Sustainability

Recycling Program: no

Product

Style: casual, lounge, evening & party, swimwear
Body Fit: petite & short, regular
Available Sizes: Women's (3XS, 2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email
Support Email: info@whitefoxboutique.com

Payment Options

Payment Methods: card payments, financing, Google Pay, PayPal
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate White Fox?
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White Fox Reviews Summary

The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
507
value
493
shipping
517
returns
386
quality
454
This company does not typically respond to reviews
Texas
1 review
0 helpful votes
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My favorite place!
June 29, 2021

I always buy from White fox, mainly for their basics! Nothing will replace them, they carry my favorite sweat shorts and tanks! Love, Love, LOVE!

Date of experience: June 29, 2021
California
1 review
0 helpful votes
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Review
June 28, 2021

Really cute bathing suits but very poor customer service and the items take way too long to arrive to the US. Probably won't be a returning customer because of the bad customer service experience I had and the long wait for my items.

Date of experience: June 28, 2021
Australia
1 review
0 helpful votes
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Clothes shopping
June 28, 2021

Website set out is amazing so easy to use, however needed urgent reply as made a mistake with my order was then informed that the reply takes 2-3 business days which is a little too long.

Date of experience: June 27, 2021
Texas
1 review
0 helpful votes
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Amazing
June 27, 2021

I love shopping with white fox! I always get my orders sooner than expected and the clothes are always amazing quality and super cute! I highly recommend shopping with white fox!

Date of experience: June 26, 2021
South Carolina
1 review
0 helpful votes
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So many boutiques do not offer xs or xxs small options for us petite girls. This boutique has enough options to where I can get fitted clothing! It is so trendy and stylish and fits me how it should!

Date of experience: June 26, 2021
Florida
1 review
0 helpful votes
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I placed an order with you guys and I used the wrong credit card (wasn't my card to use) and when I immediately wrote an email asking to cancel my order and use a different credit card you told me you would not cancel the charge you offered a store credit but never issued to me and you also never sent my order so now I have no clothes as well as lost $238 that you will not refund or use toward another order. So now I just placed another order and am down another $130 Bc you refuse to get back to me about my store credit and all of your items are selling out. I'm sure I won't hear back from you until after your sale is over which does not help me. Since you're response time takes 3-4 days to reply to an email. Extremely unhappy about the lack of customer service and lack of respect for a brand new customer.

Date of experience: June 26, 2021
Nevada
1 review
0 helpful votes
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Amazing
June 26, 2021

I probably order from this site way too much lol but I can't help it! There's just so many cute items, it's such good quality, and ships fast! This is my favorite site to shop from. Majority of my closet is White Fox!

Date of experience: June 25, 2021
Florida
1 review
0 helpful votes
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LOVE THIS SITE!
June 26, 2021

I love their products the clothes are high quality and on trend and their customer service is amazing!

Date of experience: June 25, 2021
New Jersey
1 review
0 helpful votes
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Was able to buy SUPER cute clothes after being notified about a 40% off sale - it was THE best surprise!

Date of experience: June 24, 2021
California
1 review
1 helpful vote
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FAST, SIMPLE, EASY!
June 24, 2021

I absolutely love shopping at White Fox Boutique! Not only is the site super easy to navigate, but the variety of options is everything and more! Plus, the clothing is both affordable and of great quality, especially the swimwear! Couldn't recommend this shopping website any more!

Date of experience: June 24, 2021
Canada
1 review
0 helpful votes
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Best Quality clothing
June 24, 2021

Every time I order from white fox I also get the highest quality clothing! Also quick delivery times

Date of experience: June 24, 2021
Germany
1 review
0 helpful votes
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The best experience
June 24, 2021

Every time I log into my account, need help with sizing or info on my account I always get help in a timely manner. The great quality clothes for GREAT value with FAST shipping is not found anywhere else, it leaves me coming back for more every time! White fox seriously never disappoints

Date of experience: June 24, 2021
Georgia
1 review
0 helpful votes
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I came across White Fox last year while searching for a new swimsuit. So easy to fall in love with all of their options! I went back this year for another one that was on sale and the top was out of stock after I ordered it. Grace from the CS team reach out to notify me and gave me several options for fixing the situation. She was quick to reply and kind as could be. She was able to refund my whole transaction and I was able to buy 2 new bikinis today. Love this company and it's team! Keep it up and I'll always be back!

Date of experience: June 24, 2021
Texas
1 review
0 helpful votes
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Officially broke& lost my soul with my compulsive buying! White fox lounge wear is SOO good& thick sweats & sweatshirts like that you can wear multiple times & now fuzz up, nasty! Brittani-Hovey-1 is my Venmo. Lol

Date of experience: June 24, 2021
Tennessee
1 review
0 helpful votes
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Love white fox
June 24, 2021

It was so easy to look for clothes and buy them, their clothing is SO cute I wish I could buy all of it

Date of experience: June 23, 2021
New Jersey
1 review
0 helpful votes
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Scam Artist BEWARE
June 21, 2021

I placed an order on June 1st the order was said to be delivered on 6/9 it was marked as delivery attempted, and never attempted again, the tracking I received was for Australia post and not for usps when I reached out to white fox on the 15th the representative * responded on the 18th claiming the item was undeliverable and returned to them and that I now had o wait 90 das for them to receive my item that they know I didn't receive because they were given return tracking and that my refund would be issued in a credit. Why I didn't pay them that way, I didn't get my item either I ill NEVER shop here again

*Personal information redacted by admin

Date of experience: June 21, 2021
Ireland
1 review
0 helpful votes
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White fox boutique
June 21, 2021

Really cute clothes and they are good quality too, pretty expenaive though. My favorite clothing shop.

Date of experience: June 21, 2021
Australia
1 review
0 helpful votes
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White Fox review
June 20, 2021

Excellent! White fox always provide the best quality clothing. Anytime I stop with white fox I'm never disappointed. Very excited to receive my most recent purchase

Date of experience: June 19, 2021
Illinois
1 review
0 helpful votes
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Great Website!
June 19, 2021

I ordered a dress that was unfortunately too small on me but was able to get a gift card and purchase a similar dress. They were really helpful hope to purchase more items soon!

Date of experience: June 19, 2021
Ohio
1 review
0 helpful votes
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Awesome sale!
June 19, 2021

I got 2 super cute tops and a bikini top for under $40 with the 50% sale they have going. They have some really good deals on a lot of cute stuff. Go ahead and snag yourself some cute fits for the summer.

Date of experience: June 18, 2021