White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.
The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I always buy from White fox, mainly for their basics! Nothing will replace them, they carry my favorite sweat shorts and tanks! Love, Love, LOVE!
Really cute bathing suits but very poor customer service and the items take way too long to arrive to the US. Probably won't be a returning customer because of the bad customer service experience I had and the long wait for my items.
Website set out is amazing so easy to use, however needed urgent reply as made a mistake with my order was then informed that the reply takes 2-3 business days which is a little too long.
I love shopping with white fox! I always get my orders sooner than expected and the clothes are always amazing quality and super cute! I highly recommend shopping with white fox!
So many boutiques do not offer xs or xxs small options for us petite girls. This boutique has enough options to where I can get fitted clothing! It is so trendy and stylish and fits me how it should!
I placed an order with you guys and I used the wrong credit card (wasn't my card to use) and when I immediately wrote an email asking to cancel my order and use a different credit card you told me you would not cancel the charge you offered a store credit but never issued to me and you also never sent my order so now I have no clothes as well as lost $238 that you will not refund or use toward another order. So now I just placed another order and am down another $130 Bc you refuse to get back to me about my store credit and all of your items are selling out. I'm sure I won't hear back from you until after your sale is over which does not help me. Since you're response time takes 3-4 days to reply to an email. Extremely unhappy about the lack of customer service and lack of respect for a brand new customer.
I probably order from this site way too much lol but I can't help it! There's just so many cute items, it's such good quality, and ships fast! This is my favorite site to shop from. Majority of my closet is White Fox!
I love their products the clothes are high quality and on trend and their customer service is amazing!
Was able to buy SUPER cute clothes after being notified about a 40% off sale - it was THE best surprise!
I absolutely love shopping at White Fox Boutique! Not only is the site super easy to navigate, but the variety of options is everything and more! Plus, the clothing is both affordable and of great quality, especially the swimwear! Couldn't recommend this shopping website any more!
Every time I order from white fox I also get the highest quality clothing! Also quick delivery times
Every time I log into my account, need help with sizing or info on my account I always get help in a timely manner. The great quality clothes for GREAT value with FAST shipping is not found anywhere else, it leaves me coming back for more every time! White fox seriously never disappoints
I came across White Fox last year while searching for a new swimsuit. So easy to fall in love with all of their options! I went back this year for another one that was on sale and the top was out of stock after I ordered it. Grace from the CS team reach out to notify me and gave me several options for fixing the situation. She was quick to reply and kind as could be. She was able to refund my whole transaction and I was able to buy 2 new bikinis today. Love this company and it's team! Keep it up and I'll always be back!
Officially broke& lost my soul with my compulsive buying! White fox lounge wear is SOO good& thick sweats & sweatshirts like that you can wear multiple times & now fuzz up, nasty! Brittani-Hovey-1 is my Venmo. Lol
It was so easy to look for clothes and buy them, their clothing is SO cute I wish I could buy all of it
I placed an order on June 1st the order was said to be delivered on 6/9 it was marked as delivery attempted, and never attempted again, the tracking I received was for Australia post and not for usps when I reached out to white fox on the 15th the representative * responded on the 18th claiming the item was undeliverable and returned to them and that I now had o wait 90 das for them to receive my item that they know I didn't receive because they were given return tracking and that my refund would be issued in a credit. Why I didn't pay them that way, I didn't get my item either I ill NEVER shop here again
*Personal information redacted by admin
Really cute clothes and they are good quality too, pretty expenaive though. My favorite clothing shop.
Excellent! White fox always provide the best quality clothing. Anytime I stop with white fox I'm never disappointed. Very excited to receive my most recent purchase
I ordered a dress that was unfortunately too small on me but was able to get a gift card and purchase a similar dress. They were really helpful hope to purchase more items soon!
I got 2 super cute tops and a bikini top for under $40 with the 50% sale they have going. They have some really good deals on a lot of cute stuff. Go ahead and snag yourself some cute fits for the summer.
Answer: It's a scam! No refunds only store credits that does not include shipping or customs charge! Dresses do not look the same in real life. Quality is very poor for expensive price! Shop on Showpo and Princess Polly instead. Good quality for the price.
Answer: Hi Kristy! You are welcome to use any return shipping method you'd like We simply offer a Return Postage option through USPS to make it easier for US customers, this method costs $19.95USD. Love WF xx
Answer: Haha Hey Doll I just pay the $10 to get it in 2-7 Business Day's you literally get it fast & on time! DEFINITELY Worth $10.00 Absolutely love White Fox!
Answer: Don't know as I've still not had any communication from them at all and on week 3 yet they've taken my money from my bank!