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White FoxReviews 1,030

whitefoxboutique.com
casual, lounge, evening & party, swimwear womenAge 19-25, 26-45
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From the business

White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.


whitefoxboutique.com
Australia
Founded in 2013
Clothing item from White FoxFashion apparel by White FoxMerchandise from White Fox clothing lineWhite Fox fashion product

Business Highlights

General

Year Founded: 2013
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan
Return Cost: shipping cost

Sustainability

Recycling Program: no

Product

Style: casual, lounge, evening & party, swimwear
Body Fit: petite & short, regular
Available Sizes: Women's (3XS, 2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email
Support Email: info@whitefoxboutique.com

Payment Options

Payment Methods: card payments, financing, Google Pay, PayPal
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate White Fox?
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White Fox Reviews Summary

The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
507
value
493
shipping
517
returns
386
quality
454
This company does not typically respond to reviews
Missouri
3 reviews
7 helpful votes
Follow Rachel K.
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White fox is extremely inconsistent. If you ever have sizing issues with online orders in the USA, or ever think something looks different in person, do not order from here. You can't return anything. Their return policy says store credit, but enforced, they do not pay for shipping back to Australia. That shipping alone will cost you the price of the items. Their customer service is nonexistent, so there is no talking to anyone to explain and try to get them to help you.

In my last order, the last order I will ever place with them, one of the items came broken. One top had a chain halter, and it came broken off the fabric. I had ordered the set for a specific purpose, and I told them as much. But, knowing that it takes them over two weeks to even ship orders out, I knew that I wouldn't get it in time. I sent them all the pictures I've attached, and asked for a refund. They told me they'd be happy to help me, as soon as I return their broken item. So they wanted me to pay twice as much for the top in order to get store credit for half that amount. When it arrived broken. Needless to say I'm out $120, and I now have to find another outfit to replace this one. I suggest Beginning Boutique as an alternative, at least they have a $9 flat rate return postage.

Date of experience: October 7, 2021
California
1 review
4 helpful votes
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Horrible customer service
September 27, 2021

I had placed an order and the app glitched where it changed my order from expressed shipping to standard shipping. I had contact them via email and there was no response for over a day. Then I went in the chat and they tell me there is nothing they can do even though it was their fault with the app glitch and them not responding for over a day. I will never shop here again.

Date of experience: September 27, 2021
Virginia
1 review
0 helpful votes
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Best Leggings Ever!
September 16, 2021

The leggings and biker shorts I have from WFA are my FAVES and I wear them on repeat! Fit true to size and make me feel confident in the gym!

Date of experience: September 16, 2021
Illinois
1 review
0 helpful votes
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It's okay
September 16, 2021

I bought something kind of on the fence whether i liked it or not. I didnt after some thought and i canceled the order before it could be shipped. I was super bummed i couldn't get my money back, but the in store credit was good i guess.

Date of experience: September 15, 2021
New York
1 review
0 helpful votes
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Great service
September 16, 2021

I received prompt and very helpful service to change the shipping on my online order. I could not believe how quickly they responded and made sure I received my order on time. These guys are amazing!

Date of experience: September 15, 2021
Australia
1 review
0 helpful votes
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Awesome always
September 15, 2021

Website is easy to use and always have plenty of stock so we never. Miss out.
Parcels are delivered fast and the quality is excellent!

Date of experience: September 15, 2021
Australia
1 review
0 helpful votes
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Great clothing brand
September 15, 2021

I've shopped with white fox a couple of times and I'm obsessed with their activewear and their loungewear as well. Really comfy clothing that I can wear everyday. However the dresses I have brought from them was the only things that were a tight fit and wasn't true to size so just upside when it comes to dresses but that's ok still overall super happy with them and would shop again and again

Date of experience: September 15, 2021
Australia
1 review
0 helpful votes
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I buy literally all my clothes from her, best quality no regrets at all. They always have fun and different pieces, I cant get enough of it. I had just recently purchased the new hoodie from the club paradise collection, so excited for it to come. Even in lockdown white fox always seems to have good delivery and I recommend buying from here:)

Date of experience: September 13, 2021
Australia
1 review
0 helpful votes
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Request return
September 13, 2021

Very nice Customer service and very helpful. I will come back shopping again, i would like to recommend my friends this website.

Date of experience: September 12, 2021
Oregon
1 review
0 helpful votes
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My go to site!
September 13, 2021

This is my top favorite site to shop. Every time I invest in a new piece it becomes the most worn in my closet and I realize I need more! Despite coming from Australia to the US they always arrive at a reasonable time and sometimes earlier than expected! I love shopping for "party tops" as well as lounge wear. They truly have it all and I'm addicted!

Date of experience: September 12, 2021
Nevada
1 review
1 helpful vote
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Amazing quality!
September 11, 2021

I moved recently and the shipping company lost/or someone stole my 100 lb box worth of all the clothes I ever owned! Quite devastating. Because of covid I decided to try White Fox Boutique online ( despite the fact that it's in Australia and I'm ordering from the United States) because -wow- the clothes looked incredibly cute. When I got my first order I was not disappointed! The clothes are a little more pricey but everything is A+ quality! There are no loose threads, the material of the clothing is thick, it's not see through, the clothes look like exactly like what you see in the picture! Loved everything about the style. Loved it so much that I have a new go to for my new wardrobe.The only thing I would suggest is if you are a xs to s and have a larger chest… I would suggest you to get the small in tight fitting tops. I am 5'2" and I fluctuate from 100-105 lbs. If you want unique, cute, basic/lounge, and hot styles *worth the price* then White Fox boutique is where you need to shop!

Date of experience: September 10, 2021
Australia
1 review
0 helpful votes
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Always the best
September 5, 2021

Still my favourite clothing brand online! Sizing is perfect and true to size. Everything is the best quality material and looks fantastic! I recommend White Fox clothes to all my friends

Date of experience: September 5, 2021
Texas
1 review
0 helpful votes
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Favorite Boutique
August 30, 2021

Amazing quality & so on trend. Never disappointed, always impressed. There is something for everybody!

Date of experience: August 30, 2021
New Jersey
1 review
0 helpful votes
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Quality
August 23, 2021

Good customer service, quality clothes. Would definitely recommend especially for dresses! A lil expensive but worth it

Date of experience: August 22, 2021
Florida
1 review
0 helpful votes
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Great Customer service
August 20, 2021

I accidentally ordered standard instead of express shipping, and emailed them right after. Bella from customer service replied to my email so fast! She helped me update the shipping speed super quickly and was very understanding of my situation, I really appreciate the quick and efficient customer service along with the kindness :) I will definitely order again!

Date of experience: August 20, 2021
Australia
1 review
1 helpful vote
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Super accessible!
August 20, 2021

Such a great website that is easy to use and I can always guarantee that I'll find something I love. Very happy with my purchases

Date of experience: August 19, 2021
Australia
1 review
0 helpful votes
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Favourite online shop
August 19, 2021

Love shopping at white fox, it's my all time fav, the quality of clothing are great, I find the fits are true to size and I receive my items no longer then 3 days after purchase. All reasons as to why I only shop for clothes with white fox.

Date of experience: August 19, 2021
Australia
1 review
0 helpful votes
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Great quality and so cute!
August 18, 2021

Have now placed two orders and both times I received the order by the next day, incredible quality and true to size 100% would recommend to friends.

Date of experience: August 17, 2021
Australia
1 review
0 helpful votes
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LITERALLY the best purchase of my life. TOO DIE FOR and the fact I am 5ft and the fit is beyond perfect ahhh. 100% recommended for all occasions summer and winter OMG so excited to wear these!

Date of experience: August 17, 2021
Australia
1 review
0 helpful votes
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Amazing company
August 17, 2021

This is my favourite company, love the quality of clothes and delivery comes in the right time and quick, in love with their lounge sets, super comfortable and live in them, highly recommend buying x

Date of experience: August 17, 2021