White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.
The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
White fox is extremely inconsistent. If you ever have sizing issues with online orders in the USA, or ever think something looks different in person, do not order from here. You can't return anything. Their return policy says store credit, but enforced, they do not pay for shipping back to Australia. That shipping alone will cost you the price of the items. Their customer service is nonexistent, so there is no talking to anyone to explain and try to get them to help you.
In my last order, the last order I will ever place with them, one of the items came broken. One top had a chain halter, and it came broken off the fabric. I had ordered the set for a specific purpose, and I told them as much. But, knowing that it takes them over two weeks to even ship orders out, I knew that I wouldn't get it in time. I sent them all the pictures I've attached, and asked for a refund. They told me they'd be happy to help me, as soon as I return their broken item. So they wanted me to pay twice as much for the top in order to get store credit for half that amount. When it arrived broken. Needless to say I'm out $120, and I now have to find another outfit to replace this one. I suggest Beginning Boutique as an alternative, at least they have a $9 flat rate return postage.
I had placed an order and the app glitched where it changed my order from expressed shipping to standard shipping. I had contact them via email and there was no response for over a day. Then I went in the chat and they tell me there is nothing they can do even though it was their fault with the app glitch and them not responding for over a day. I will never shop here again.
The leggings and biker shorts I have from WFA are my FAVES and I wear them on repeat! Fit true to size and make me feel confident in the gym!
I bought something kind of on the fence whether i liked it or not. I didnt after some thought and i canceled the order before it could be shipped. I was super bummed i couldn't get my money back, but the in store credit was good i guess.
I received prompt and very helpful service to change the shipping on my online order. I could not believe how quickly they responded and made sure I received my order on time. These guys are amazing!
Website is easy to use and always have plenty of stock so we never. Miss out.
Parcels are delivered fast and the quality is excellent!
I've shopped with white fox a couple of times and I'm obsessed with their activewear and their loungewear as well. Really comfy clothing that I can wear everyday. However the dresses I have brought from them was the only things that were a tight fit and wasn't true to size so just upside when it comes to dresses but that's ok still overall super happy with them and would shop again and again
I buy literally all my clothes from her, best quality no regrets at all. They always have fun and different pieces, I cant get enough of it. I had just recently purchased the new hoodie from the club paradise collection, so excited for it to come. Even in lockdown white fox always seems to have good delivery and I recommend buying from here:)
Very nice Customer service and very helpful. I will come back shopping again, i would like to recommend my friends this website.
This is my top favorite site to shop. Every time I invest in a new piece it becomes the most worn in my closet and I realize I need more! Despite coming from Australia to the US they always arrive at a reasonable time and sometimes earlier than expected! I love shopping for "party tops" as well as lounge wear. They truly have it all and I'm addicted!
I moved recently and the shipping company lost/or someone stole my 100 lb box worth of all the clothes I ever owned! Quite devastating. Because of covid I decided to try White Fox Boutique online ( despite the fact that it's in Australia and I'm ordering from the United States) because -wow- the clothes looked incredibly cute. When I got my first order I was not disappointed! The clothes are a little more pricey but everything is A+ quality! There are no loose threads, the material of the clothing is thick, it's not see through, the clothes look like exactly like what you see in the picture! Loved everything about the style. Loved it so much that I have a new go to for my new wardrobe.The only thing I would suggest is if you are a xs to s and have a larger chest… I would suggest you to get the small in tight fitting tops. I am 5'2" and I fluctuate from 100-105 lbs. If you want unique, cute, basic/lounge, and hot styles *worth the price* then White Fox boutique is where you need to shop!
Still my favourite clothing brand online! Sizing is perfect and true to size. Everything is the best quality material and looks fantastic! I recommend White Fox clothes to all my friends
Amazing quality & so on trend. Never disappointed, always impressed. There is something for everybody!
I accidentally ordered standard instead of express shipping, and emailed them right after. Bella from customer service replied to my email so fast! She helped me update the shipping speed super quickly and was very understanding of my situation, I really appreciate the quick and efficient customer service along with the kindness :) I will definitely order again!
Such a great website that is easy to use and I can always guarantee that I'll find something I love. Very happy with my purchases
Love shopping at white fox, it's my all time fav, the quality of clothing are great, I find the fits are true to size and I receive my items no longer then 3 days after purchase. All reasons as to why I only shop for clothes with white fox.
Have now placed two orders and both times I received the order by the next day, incredible quality and true to size 100% would recommend to friends.
LITERALLY the best purchase of my life. TOO DIE FOR and the fact I am 5ft and the fit is beyond perfect ahhh. 100% recommended for all occasions summer and winter OMG so excited to wear these!
This is my favourite company, love the quality of clothes and delivery comes in the right time and quick, in love with their lounge sets, super comfortable and live in them, highly recommend buying x
Answer: It's a scam! No refunds only store credits that does not include shipping or customs charge! Dresses do not look the same in real life. Quality is very poor for expensive price! Shop on Showpo and Princess Polly instead. Good quality for the price.
Answer: Hi Kristy! You are welcome to use any return shipping method you'd like We simply offer a Return Postage option through USPS to make it easier for US customers, this method costs $19.95USD. Love WF xx
Answer: Haha Hey Doll I just pay the $10 to get it in 2-7 Business Day's you literally get it fast & on time! DEFINITELY Worth $10.00 Absolutely love White Fox!
Answer: Don't know as I've still not had any communication from them at all and on week 3 yet they've taken my money from my bank!