White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.
The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Terrible customer service - never sent me my item and did not say a thing, the only reason i found out was because i contacted them asking where my order was (1 week later) and they informed me its sold out and my item was never sent. They offered me a refund and hardly showed any remorse for the situation.
I have sent multiple emails expressing how i felt about the situation and no one has bothered to even reply to my email.
Will never order from this company again and will recommend everyone to stay clear.
Horrible company. Ordered a sweatshirt on Thanksgiving. Reached out to cancel the very next day because we received a different order from the company and realized their S/M is WAY too big and won't work. So I reached out to cancel the second order since they don't have any smalls…only S/M. They won't let you cancel. They refuse to give your money back. They will only give store credit even though all of their sizes are ridiculously too large. We need a small. Not a S/M. Horrible customer service. Also another issue is they are in Australia and the return shipping is $20 if you do end up having something shipped to you in the states and need to return it. I will never ever order anything from these a-holes again.
Quality is absolutely amazing, prices are high but worth it for staple pieces but be warned, I ordered from Canada and got 25$ custom duties to pay for a 120$ order.
I literally love this shop. It is such amazing quality and so comfortable and due to this I have gotten into a dirty habit of buying over and over again from there but I won't stop
Such cute clothing and a lot of variety. I wish there was a rewards program since prices are on the higher side
I love whitefox, the website is very inclusive and makes it easy to find the correct size for your body shape, the delivery is always fast within a week and the customer service is always responsive!
White fox is my all time favorite website! The clothes are the cutest and some of the best quality I have received from online shopping!
I am obsessed with their ENTIRE lounge wear collection. I have purchased probably 8 sweatshirts with matching sweats because I'm that obsessed. I love the trendy look of everything and the feel of the material! 5 from me for sure
I am very pleased with my purchases from White Fox Boutique. Their clothing is stylish and versatile. The clothing is reasonably priced and offers a wide variety of styles. I discovered their website on Instagram. I would highly recommend their site if you are looking for something out of the ordinary. I will definitely purchase from them again. I can honestly say it is a go to site.
I ordered my 1st bathing suit which was fine but the 3 bathing suits after that the size was way off which I read the size chart and the string in front was loose and the threading. After multiple emails for damaged product they want me to use there shipping label which cost $20.00 and they only give you a credit which also charged you shipping back to the US if you order another item so now im out 40.00 will not be ordering from them ever again! Horrible customer service all she said was you should of emailed us before purchasing ok well im sorry it wouldn't have mattered if you order a size bigger and go off your sizing chart which im a 36D which i ordered a XL and XL bottoms and im a Large or Medium usually how could you have given advice on that and your quality of material was cheap and came damaged. I rather go to target and order my bathing suit thank you.
I only started ordering from White Fox a few months ago but boy was I impressed. WF stands out from other online fashion brands because of its stunning styles, amazing quality, as well as insanely fast shipping even with postal delays. I've already made quite a few more orders and will continue being a loyal customer. Easily a favourite!
I've ordered a few times from this website and they always process the items quickly. The clothes are packaged nicely and come in individual bags. I've found the quality of everything I've ordered to be really good and they are still nice after being washed multiple times.
They sell good stuff they only thing that needs a little updating is the refund policy
Won't stop me from buying again tho
Furst time purchase. I ordered the cropped hoody with a drawstring at the front. The string was connected at the back of the sweater with a hard ball of something right on the spine that constantly digs into my back. So uncomfortable, and can't be adjusted. Only way to fix it would be to undo the hem and remove the string. Poor design. Fabric is scratchy and thin. Total waste of money. Never buying again.
Ordered from White Fox for the first time And will be my last. Cheap materials, cannot return only store credit for more cheap stuff. Buyers beware, if it doesn't fit, cannot return. Only if there are defects. Takes forever to give you a store credit. They received my return items for over 2 weeks and still nothing. Don't buy from
Them. Not worth your time.
I love the quality of White fox clothing so damn comfy and good highly recommend officially my fav clothing brand
I've ordered a few things from White Fox and I'm never disappointed with the service and quality of the products! I would recommend White Fox to anyone!
I love my White Fox Boutique order. I ordered a top and it fits true to size. The material is quality material and it looks just like the picture. It takes a litlle while to ship but they're shipping from Australia so it's understandable.
My clothes fit perfectly and the shipping was so fast considering lockdown! The quality is also so good
Answer: It's a scam! No refunds only store credits that does not include shipping or customs charge! Dresses do not look the same in real life. Quality is very poor for expensive price! Shop on Showpo and Princess Polly instead. Good quality for the price.
Answer: Hi Kristy! You are welcome to use any return shipping method you'd like We simply offer a Return Postage option through USPS to make it easier for US customers, this method costs $19.95USD. Love WF xx
Answer: Haha Hey Doll I just pay the $10 to get it in 2-7 Business Day's you literally get it fast & on time! DEFINITELY Worth $10.00 Absolutely love White Fox!
Answer: Don't know as I've still not had any communication from them at all and on week 3 yet they've taken my money from my bank!