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White FoxReviews 1,030

whitefoxboutique.com
casual, lounge, evening & party, swimwear womenAge 19-25, 26-45
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From the business

White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.


whitefoxboutique.com
Australia
Founded in 2013
Clothing item from White FoxFashion apparel by White FoxMerchandise from White Fox clothing lineWhite Fox fashion product

Business Highlights

General

Year Founded: 2013
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan
Return Cost: shipping cost

Sustainability

Recycling Program: no

Product

Style: casual, lounge, evening & party, swimwear
Body Fit: petite & short, regular
Available Sizes: Women's (3XS, 2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email
Support Email: info@whitefoxboutique.com

Payment Options

Payment Methods: card payments, financing, Google Pay, PayPal
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate White Fox?
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White Fox Reviews Summary

The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
507
value
493
shipping
517
returns
386
quality
454
This company does not typically respond to reviews
Texas
1 review
0 helpful votes
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Amazing!
March 22, 2022

The best customer service and cutest clothes! Can't wait to get my birthday dress! Will shop here again!

Date of experience: March 21, 2022
Canada
1 review
0 helpful votes
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Best Online Clothing Store Ever!
March 20, 2022

White Fox Boutique truly has the cutest and best quality clothes. They're all in style, and they're size inclusive so anybody can wear their beautiful and comfortable clothes. They have everything to dresses, tops, bottoms, loungewear, activewear, swim wear, accessories, etc. You can find everything you're looking for in one spot, it's amazing! Not only are their clothes amazing but they're affordable and ship worldwide (free shipping over 99$!). Lastly, the thing that stands out the most is there amazing customer service. They're so quick to answer and will help you with any kind of questions or concerns that you may have. White fox boutique never disappoints and they're always coming out with new stuff/new collections so there'll always be something that is your style!

Date of experience: March 19, 2022
California
1 review
0 helpful votes
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Great store
March 20, 2022

I've mostly gotten swimsuits from here but from those purchases here is what I can tell. The material is great and pretty comfortable and a lot of their designs are cute. I haven't had them for long so idk how well it'll hold up but so far it's doing great, it hasn't stretched out or gotten weird like bathing suits do when in chlorine for a while. It is a bit overpriced though, you could find some of the stuff at Amazon or at Target.

Date of experience: March 19, 2022
Canada
2 reviews
1 helpful vote
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Love it!
March 18, 2022

First time buyer of white fox. My boyfriend purchased me a bikini. I got the Tahiti bottoms and st Lucia top both in wild bloom print. I am a 32.5 inch bust and a 26 inch waist. 5'2 and 123lbs. It fits perfect. Looks adorable. Stitching is perfect. Amazing material. Thicker than I expected. Can't wait for summer!

Date of experience: March 18, 2022
Canada
1 review
2 helpful votes
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Read Before Ordering
March 11, 2022

I have ordered from this company multiple times to give them the benefit of the doubt. I am begging you. Please please please do not waste your time and money. This company has so many flaws and has not made any improvements in the years I have ordered from them. Their clothes may look cute online but I can assure you that either they will come damaged or not as described, or they will be to your liking but you'll have to go through hell with one of their incompetent employees to get it. I have had to literally pay for this companies mistakes in the past and I'm about to be in the same position.

I ordered a few items now 10 days ago for a vacation I am going on in one business day. Normally I would not order items for a trip this close to the day but I noticed that White Fox Boutique offered 2-7 day express shipping. I really thought about it considering the problems I have had with them in the past, but I decided to give them another chance. Incredibly wrong move on my behalf. I've anxiously waited everyday for the shipping information to update and just last night it notified me that my items will arrive on December 16th - FIFTEEN days of delivery and FIVE days into my vacation. I'm not naive, I understand shipping from places like Australia can take time, but WHY advertise that you can express ship in a specified amount of time if you cannot deliver?

This company lies and cheats and offers zero customer support. It is truly very stressful and upsetting and I wouldn't wish the experience on anyone. Now when I come back from my relaxing vacation I will be having to deal with this company and telling them I will require a full refund, all shipping expenses paid, to return the i times I will no longer need due to their negligence.

Read this twice if you need to. Do. Not. Order.

Date of experience: March 11, 2022
Kentucky
1 review
0 helpful votes
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White Fox
March 10, 2022

My clothes were awesome. Everything fit true to size and is great quality! Obsessed and can't wait to order more

Date of experience: March 9, 2022
Texas
1 review
1 helpful vote
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AWFUL, NO REFUNDS!
March 8, 2022

BE WARNED: This store's return policy states that they do not do returns back to original payment methods unless the clothing is defective (damaged). You'll also have to pay $20 to return items. Customer service is useless as they are hardly responsive.

Date of experience: March 8, 2022
California
1 review
3 helpful votes
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The clothes were okay I feel like they're overpriced for basic quality but what made me rate this as a 1 star was the delivery. I paid $10 for two day delivery and I would make sure I was home on the delivery date and my package wouldn't arrive. It's been over a week and I haven't received anything. I asked for a refund and they're taking forever to reply to that too. Never buying from this website again

Date of experience: March 6, 2022
Florida
1 review
0 helpful votes
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HIGHLY BUMMED. Tricksters!
March 4, 2022

I was looking to buy some more high-quality clothing items, because i've always only shopped at the cheeper sites like zaful, shein and fashion nova (loves them but obviously quality won't be as good). I had VERY high expectation for white fox because of the price and all of the sponsored reviews. I was so excited to get my package. When i tell you i was baffled with how $#*!ing cheep the materials were… whoever says it's good quality is getting paid to say so. Not only did everything feel cheeper than shein, but i like the way cheeper brands fit better. Just one example, the bikinis are f#**! Ng white on the inside (biggest pet peeve) and fit very weird. Their lounge wear is decent, but still way over priced. I washed one of my pull over sweaters and the material was permanently worn from just one wash. I returned half of my order and have still been waiting for my store credit for over a month now and have so far received no replies to the emails i've sent. I will wear the few items i kept because of the money i spent. So yah unless you like being severely disappointed with a damaged bank account I wouldn't fall for the lies and look elsewhere.

Date of experience: March 4, 2022
Texas
1 review
1 helpful vote
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I have been attempting to make a return for 2 months. Zero response and a broken system. Disappointed.

Date of experience: February 18, 2022
California
1 review
0 helpful votes
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I purchased an order worth $1200 on December 14, and paid $10 for the Express Shipping which guarantees delivery in 7-10 days. I did not receive my order until January 14 ( A FULL MONTH LATER). I contacted the company to find out how I could go about returning the order since I bought the clothing to wear for Christmas and New Years parties and I no longer could. Not only are they refusing to reimburse me the Express Shipping fee but they will not reimburse me for any of the clothes that I can no longer wear. I honestly cannot understand how a company would do something like this to a person. I feel so helpless that there's nothing I can do, I basically just lost $1200 and I work a minimum wage job. So that is going to hurt for awhile...

Date of experience: February 15, 2022
Pennsylvania
1 review
0 helpful votes
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Love love love
January 31, 2022

Bought a dress for Valentine's Day pictures and I'm obsessed! Material is extremely comfy and it fits just as I imagined.

Date of experience: January 31, 2022
California
1 review
3 helpful votes
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Scammers
January 30, 2022

This company is a complete scam! They are quick to take your money but don't deliver your products! Customer's service is utter $#*! and keep giving customers the runaround! Packages are never sent out or lost, who knows! Yet they take no responsibility for it! I'm furious! Regret ever spending a single penny with these lying, deceiving, garbage of a "company"

Date of experience: January 30, 2022
Australia
1 review
0 helpful votes
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LOVE
January 15, 2022

The colour is immaculate and so sooo beautiful, it's so comfortable and I love it so much, my friend and I have the 2 different colours and the quality is perfection!

Date of experience: January 14, 2022
Arizona
1 review
0 helpful votes
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Feels Like a Scam
January 6, 2022

I ordered this dress in early December for a wedding in February that I would be a bridesmaid in with a promised shipping time of 10-20 days. Almost a month passed, and I finally reached out asking simply for an update. I expected the long shipping time, but not the poor communication that this boutique gave. After reaching out, I didn't even receive an email from a real person or an apology, only a notification of a refund (fortunately). Now I am on a time crunch to find a new dress. I would have appreciated an email after I ordered it that they were out of stock, instead of waiting for me to reach out. Very scammy company, and I will be telling everybody about my experience…

Date of experience: January 6, 2022
New Jersey
1 review
1 helpful vote
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Amazing Quality
January 5, 2022

I was skeptical ordering from an Australian brand, as there are really no good options for submitting returns if something does not fit right. I was so thrilled when I received my first order. The quality of the clothing is amazing. The materials used feel lush and when I wear them, I honestly feel my best.

Date of experience: January 3, 2022
Canada
1 review
0 helpful votes
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The best!
January 2, 2022

The clothing quality from white fox is amazing. Everything is such good material, and I have yet to have an issue with any of the clothing! Shipping internationally as well is super easy through them, and their customer service is super helpful and quick! Such an amazing brand.

Date of experience: January 2, 2022
Canada
1 review
0 helpful votes
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Purchased item November 18th as a Christmas Gift. Still have not received it! Sent three messages with zero response other than their automated one.

Date of experience: December 31, 2021
California
1 review
4 helpful votes
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Items have taken over a month to ship- no customer service at ALL. They will not respond to my emails or help in any way. Do not use!

Date of experience: December 28, 2021
Iowa
1 review
0 helpful votes
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Fast shipping and amazing clothing!
December 16, 2021

I ordered a dress from White Fox and received my package within 6 business days. Absolutely LOVE the dress and cannot wait to wear it. Super impressed with how it looks and the packaging it was delivered in. 10/10 recommend!

Date of experience: December 15, 2021