Ordered three items 12/1 for Christmas gifts. They still have not been shipped and Christmas is a week away. They do not even have the courtesy to respond to emails inquiring when items may be shipped. Think twice before shopping here.

Very helpful and responsive when I requested an update to shipping speed. Also super cute clothes! Highly recommended.

I was very excited to order a set from white fox because I think they are super cute and I've heard great things. However I am just very disappointed because I placed my order Dec 3, paid extra for shipping (which said it would come in 2-7 business days) and it is now Dec 12th and I still haven't gotten it and have received very little help. I was eager to purchase from them again but now I'm not so sure considering I still have not gotten my first package.

Been over a week and it still hasn't even shipped. Seen people talk it up for years and finally pulled the trigger, upset about it.

Haven't received order and reached out to department and never got a response back! The clothing is beautiful but doesn't matter if I can't even wear it

This is so sad, all I had seen was good reviews for white fox until I got here. I ordered the attention seeker mini dress going on to two weeks now, and it still has not been even shipped out. This is especially frustrating since I paid for the 2-7 days shipping, to no avail. I leave the location I set the delivery for in about a week, and it would just sit here, unused for the purpose it was bought. To take people's money and not even communicate and give them an expected date is so sad and dishonest. I really hope they hire more people and fix their customer service because it is money down the drain.

You can't speak with anyone. They are overwhelmed and can't give me a ship date for my daughters order. She will be leaving for a trip and I said I would pay to expedite shipping and. O response. The order has sat for 2 weeks and she will be leaving for a trip and her clothes will sit (or probably get stolen) because they won't arrive in time. $250 down the drain. Guess I will be fighting it with my credit card.

I ordered a package of clothes during Black Friday for an event 3 weeks later. I placed my order with expedited shipping with the expectation that by their timeline provided (2-7 business days) I would receive the item. It has been almost two weeks now and the order has not been shipped. I'm not the only one in this predicament so it seems like they are holding on to peoples money without providing goods for other reasons. Avoid placing an order here and find much better boutiques. I placed an order with another Australian based online boutique AFTER this one not on expedited shipping and have already received. Customer service is also very unhelpful and barely answers unless you escalate on socials. Just beware of this place.

The quality of the products were really good, it all came on time and love all the items I got. I lived the whole overall experience. I had plenty of help with tracking my items along the way and received everything.

Ordered 2 Hoodiea for my 14 year old daughters birthday. Next day received an email that 1 of them was out of stock, refunded. Received the one that was available only to receive it and it was not we had ordered nor the size. Emails ignored so far, no contact number to speak to someone...Extremely poor!

These clothes are so comfy and absolutely adorable. I will absolutely be buying from them in the future. They're customer service is also worth mention! Love u gals. Xoxo

I have ordered twice from this website. The first time I paid extra for express shipping and my order still took over 10 days to get here. Since my last one took forever I wasn't paying for express shipping and it's been over 20 days and I have YET to receive my order. Don't even bother returning either you have to pay so much just to send back. Don't order from here it's not worth it you can get much better customer service and shipping from princess polly or fashion nova.

I was so stressed due to the fact that I wanted fast shipping due to my birthday being around the core we. A representative named Daniela helped me and made it expressed shipping. Love her, and she saved my life.

I had such a great experience with Customer Service. I reached out with a question and immediately received a response within the day and an answer to my question along with help fixing a mistake a made!

Great customer service from Daniela. You don't see that a lot anymore so it was refreshing to have my matter dealt with promptly and so nicely.

As someone who's been insecure of my body for yearsss, the white fox hoodie is probably the best thing that's ever happened to me. It's super comfy and keeps out the cold, it goes with practically anything, and i get several compliments when i wear it. It makes me feel confident when i go out, and i always feel happier. Whitefox boutique has the best fitting clothes that will get you multiple compliments. I definitely recommend for anyone of any age

I recently made a purchase and I accidentally hit order before updating my shipping time. I emailed White Fox's customer service and they updated my shipping free of charge! It truly made my night because I will now receive my package before my events!

I am pretty happy with the clothes, however you need to be aware that there are extra charges around 100 pounds for shipping to the UK.