The initial communication was really great when I ordered on November 21. I did not pay for expedited shipping so it said it could take up to 20 days to ship. OK that's fine. The week of Christmas I started stalking customer service, mind you there is no phone number to call, and at first I got an email back stating that since I didn't pay for expedited shipping it would take a while to get through customs. I explained that I did get something saying that the order was delivered, but it showed up somewhere in Australia, since that time I have sent about 20 messages with no response I have two girls that both wanted stuff from this place for Christmas and were disappointed. Today is January 2 and I just looked and it's still shows as sitting in Australia. The very strange thing is that I have a couple of friends that also bought clothes for their daughters that arrived in about a week. How does that happen?
Ugh. Stay away from this company

I ordered in November. I repeatedly emailed
For an update. 4 days before Christmas they decide to tell me half of the order cannot be fulfilled. I have repeatedly asked for a refund but. I cannot get a reply from them. Just these stupid Hey babe, hi lovely emails. Do not do business with them.

Really great quality and very comfy highly recommend their jumpers. Although it did take a while to come it was worth it!

I purchased some clothing and it must not have been in stock, it took longer than stated to ship. I asked for a refund as it still had not been shipped. They refused and would only give me a store credit, so I decided to wait for the order. When I got it the pants they were not the size I ordered, they were too big so I looked into exchanging them and I was expected to pay the return postage

I purchased a WhiteFix crewneck and I can confidently say that their product is amazing, great value for money, and so comfortable and versatile. An absolutely well thought out brand and product range with promising shipping results! Must have in your wardrobe!

If you're buying an outfit for a specific date make sure you order at least 2 months in advanced. Ordered an outfit on December 1st for my bday on Dec 20. It's now almost January 1st and my order is still "in transit". They Said they would deliver within 10 days and when I asked for refund they "can't refund money back". Will never order from here again, I don't care how cute the clothes may be. Hopefully I actually get my outfit even though I won't be wearing it.

I'm obsessed with my hoddies they're so roomie and cozy! The influencers are not lying when they tell you to buy!

I love the clothes and style in white fox, I feel like I can buy something from their and it will always fit an outfit. White Fox clothing goes with everything. I love it!

Business is unresponsive and a possible scam. Ordered item early in December never received confirmation or shipping info. When contacting them they said they had a some issues during Black Friday, asked for some info then never responded again. They should really look to fufill orders placed instead of spamming customers with email promotions. Buyer beware!

It says White Fox Boutique USA- very misleading. I ordered a Christmas present December 1st. Have been tracking the order- and it is very difficult to get in touch with any customer support. Two days ago Dec 20th- I got notice that it was shipping out of Australia! It's still sitting in Australia as of Dec 22nd.
All you get is the ridiculous cutesy messages- starting with Babe- be patient.
Really- that's how you treat your customers. Never again!

I placed an order on 12/8, they took my funds through PayPal. I never received order confirmation. I reached out on 12/13 inquiring about the status and was told it would take 2-4 business days to respond. 14 days after order placement, 9 days since last correspondence, multiple emails over this period and still no response. They took my money and ran.

Still waiting for an order placed end November that said arrived in uk but no other tracking after that. Shocking numerous emails sent no response to any. Very disappointed daughter at Xmas

Terrible experience all the way around. White fox boutique ignored my email I sent about my order. They specifically stated they would get back to me about my email in 2 to 4 days. They never did. Also, I paid extra for express shipping I did not get my clothing in time. Even though this is a problem on their end, they will still not respond, their return policy stands as store credit only. I just want my money back. I am trying to figure out why all the good reviews for a white fox boutique. I believe the reviews to be fake. So if you want to have poor customer service, long shipping times, no way to get your money back and mediocre quality clothing at best, I totally recommend you buy with this company. As for me, I will never shop with them again after this first experience.

Bought from here, and paid for fast shipping. I went onto their store instagram 5 minutes after placing my order to see that, every single comment was about how awful their experience was, and not getting their order at all. I need my order before NYE. I'm not gonna take my chances after seeing those comments. I emailed the support email, wrote a support bubble at the bottom of their website, AND used the chat with an assistant icon. All resulting in no help, and to only get back that they only do store credit for returns. NEVER will I order from this company again. It felt scammy to begin with. Now I'm out $70

Ordered $400 worth of clothes black friday, so end of Nov for christmas (an understandably busy time). They advised 2-7 business days on the site so i expected maybe for it to be late, that's fine it's for christmas anyway... December 21st, about 7-8 emails to them, social media enquiries on instagram and twitter and NOTHING. No communication. Dreadful service. All I asked for in my emails was to advise me of status, I don't care if it's late, I just need to know where it's at. Poor effort by a poor company.

And to pour salt in the wound, a friend of mine ordered from them december 9th and got their order in about 3 days... Do your orders in order? Let me know your out of stock? Just communicate, not that hard...

Although the products look great the process time for dispatch is horrendous and nothing like stated on their website. Despite placing my order almost 4 weeks ago it has still not been dispatched, yet I get emails every other day advertising more sales, discounts etc Please stop marketing more offers when you can't deliver on those you have promised already! I had an email to say one of my products is out of stock and has now been refunded, I am wondering if I will ever receive the other. It was a Christmas gift, ordered in November and has zero chance of getting here on time. Emails to customer service take days to answer. I would never use this company again.

In November I purchased some clothes for Christmas gifts. As of today, December 17, the items have not shipped. They told me that one of the items I ordered was out of stock in the size I requested. I asked them to substitute a different size and they said they could not because I purchased at a discount (Black Friday Sale.) It is not my fault that they advertised a size they did not have, and normal customer service would absolutely dictate that they substitute a different size at the customer's request. Additionally I told them on December 13 to please ship without the item in question if they could not substitute, yet they are STILL sitting on the order. Today, I requested that they express ship the items at their cost as they are now in danger of not arriving in time for Christmas. I also left the ROTFL emoji next to that request, as they clearly could not give a f*** about their customers. There is absolutely a reason that they don't have reviews on their website. Caveat Emptor.

I ordered outfits for my daughters for Christmas on 28 Nov, it's now 17 Dec, almost 3 weeks since the order was made and my account deducted. I have emailed and heard absolutely nothing! I'm appalled there is no contact or even a response, don't even know if the outfits will arrive for Christmas. So disappointed!

This store is horrible! I bought a Christmas gifts from here on November 25 it is Now December 16 and my package says it's still in Australia my mom also ordered Christmas presents from this place and paid extra for quicker shipping, they took the money out of her account but the order was never placed! I have never delt with such a horrible company in my life! Consumers beware! I will put this on every social media I can!

I literally am so obsessed with White Fox - I wish I could purchase all of their sweatshirts because their designs are so cute! I do have to note that shipping takes a while, but that's expected, considering that they are Australia-based, while I live in the United States. It's been a week since I have ordered, and my item has not been shipped yet, so if you are looking to order from them and want it soon, I would definitely keep them in mind. Their items are more on the pricier side, probably because the quality is better, so I usually would recommend ordering when they have a 30% sale.