I ordered some tracksuit pants and a jumper. I had never purchased from here before so I followed the size guide. WAY too big, like too big to even wear. I asked for a refund or to exchange free of charge. I have sent 6 emails and only got a response saying stop emailing because it will push you back in the queue. I was about to go on a holiday so I just went through with the return process and figured I'll order when the credit comes through. Which was supposed to be as soon as the delivery arrived. They received the delivery on the 6th. It is now the 14th. I still am not having my store credit show up and I still have not had any responses to my emails. I am actually furious with this company. Disgusting customer service. I will be sending more emails trying to get my money back because I don't want to buy from them again with store credit.

So disappointed to be honest. I ordered the 'Sharp Edges Bustier White' - please beware to anyone buying this, given how expensive it is. I loved it, it fit perfectly and I wore it out two separate nights. I was going to wear it out for another one, but the boning in the front has somehow broken, snapped or something. It looks like you're walking around with broken ribs, it's unwearable and broken. For $60, two times wearing it is just unacceptable.

If I'm being constructive, my other purchases with White Fox have been fine albeit limited. But I've bought corset tops from other cheaper places and haven't had that issue - so there's no real reason to buy from here.

Poor customer service. Have sent over 5 emails with no response. I guess express shipping doesn't count when it's free. Can't even provide tracking number. Will only buy AMERICAN made from now on not this Aussie bull$#*!

White Fox has the cutest clothes and the best sales! I'm so excited for my first order to come in the mail!

Returned part of my order as it didn't fit well, I must say the products were good. However the tracking number for my return says it arrived to them over two weeks ago, with nothing been done for the return process on their end, not even emailed to say it's been received or any information. I have attempted to email them regarding the return with no reply, i then used their online inquiry page with no reply. Went to their Instagram page and on all the photos it's people complaining about the same thing, make sure you check out their Instagram comments before supporting their business, clearly don't care about customer service.

I purchased the Offstage Hoodie in Glacier Grey and I unpackaged my parcel to find a hole on the front above the white fox logo. Pretty disappointed to find a hole in a brand new jumper. The Offstage Hoodie in Amazon that I also purchased arrived in perfect condition.

Returned two items and never received a credit, they also do not respond to inquiries. Black pants that were washed in less than warm temp water stained the whole laundy. Be aware!

I sent back $95 worth of sweatshirts as size was way too large. It's been 4 weeks and no credit. Contacted customer service numerous times with zero response. I can't even re-order a smaller size. Terrible customer service

White fox has such cute clothes and sizes are pretty accurate as well. The only thing I would say is that they are overpriced for their clothes for a lot of people. Not everyone of course but White Fox is nice to treat yourself to just once in a while.

I messaged them about an order I placed and picked the wrong timed delivery for and they fixed it for me super quick!

I purchased several item over 30 days ago. To date I have not received the items. Over $240.00 spent. I reached out three separate times to the customer service email and have gotten zero response. I would not recommend doing business with this company,

Ordered products on November 26th for Christmas gifts. Plenty of time, right? It's January 7th and still no products. They arrived in my city then shipped out to Virginia and now touring Miami. I have contacted customer service FIVE times and ZERO response. Pretty gross White Fox. Do better. Respond to customers that paid you in earnest.

Ordered 4 items on 11/30/2022 for Christmas presents. Company charged my credit card immediately. It's January 4,2023 (35 days after my order and 10 days after Christmas) and nothing! I started sending emails to customer service on December 17,2022 to cancel the order (six separate emails for a week and not one response). Instead I got a email today telling me my package was delivered. Yeah right. Save your time, money and frustration. This company is not customer service focused and they just don't care about anything except taking your money.

The products are fantastic although I have recently just placed an order and it has been almost 2 weeks. No response back from the company when asking about shipment. 2 emails and no reply. Says it would take 1-4 days for shipping! It is for a gift and worried it may not arrive.

This is by far the WORSTconpany I have ever dealt with and I mean ever. I do almost all online shopping and this company is worse than Wish and Shein. I tried to contact them from 1 minute after placing my order and never get a response. I sent messages via email and Facebook. It is now 32 days later and no response and no merchandise...one word about this company DON'T...

I purchased 6 pairs of hot pink metallic bathers for myself and my friends for my hen's trip, all which after one wear in the pool faded and had patches of no colour. The customer service person I spoke to said because the bathers were not prewashed in a washing machine it's considered 'wear & tear'- could not believe they refused to offer any remedy because swimwear should not do this? Prewashing a fabric doesn't prevent it from fading? I usually shop with White all the time (purchased multiple loungewear items, bikinis and other clothing) but considering the customer service I received I will not be shopping here again.

I spent about 350.00 on clothes from this site for my daughter's Christmas presents and they never sent it. It's been since December 3rd and still no one has gotten back to me. Ruined my Christmas and my daughter never got to open a gift frome. Very stressful and upsetting that they would take my money but not send the clothes. I can't even get an answer from them. I would like my money back plus more for ruining our Christmas.

Placed an order 12/2/2022. It is now 1/2/2023 and not a peep from them. They sure took my money though.
Can't get a response to my several email I've sent. Guess I have no choice but to call my bank and report it as a theft. By the reviews on FB they have taken thousands of customers money and never sent the items. I'd give a -0 rating if I could!
Hope they had a great Christmas spending everyone's money and leaving customers gift less.