Whirlpool

I bought a whirlpool for the 1st time in November. The salesman recommended it, and $600.00 was not the bottom of the line.
4 months later it stopped cleaning the dishes. Called pc Richards, I purchased the warranty. They replaced the sensor panel. Still doesn't work. Ordered a motor & pump, I've been waiting a week for the parts to come in. It's been a month now. I am a person who uses my dishwasher everyday. I am frustrated & disappointed in the customer service, from both companies. It's not right.

Whirlpool customer service is the worst. When buying a product, you should also take into account the quality of the manufacturer's customer service. I just wanted to return a water filter for the Whirlpool refrigerator (ordered the wrong type) and I have been on the phone for more than three hours now. Very difficult getting through to an actual person on the line, and if you do get to one, they will pass you to another department or to the phone menu. Nobody cares, nobody takes accountability. This is just a water filter we're talking about here --- what more if you order a very vital part for your appliance? I suggest consider another manufacturer.

So in this day and age, with the computer power we have, and the engineering knowledge we have, how is possible that company making dishwashers could possible make a dishwasher that not only doesn't clean or dry dishes (even using a heat setting) but that falls apart in less than six months? I'll tell you how, they manufacture in China and everything that China makes is garbage. Like this company: absolute garbage. Don't buy - read Facebook reviews as well. They make nothing worthwhile - nothing.

I purchased a new electric whirlpool dryer from Lowes only 3 weeks ago. It stop heating, and timer doesn't work as well. I tried calling Lowes back thinking the warranty i purchased was gonna cover me. I was wrong. Lowes told me they only have 48 hr policy for returns. Or 1 yr for the warranty to kick in. So when I finally talked to whirlpool the manufacturer, customer service was the worst. They don't care if u purchased a brand new not working dryer. They keep making excuses that they cannot find a repairman at my area so to wait 10 days more for a solution. I asked customer service for Corporate number they said there is none. That I had to write a letter. I had to call several times so i can get a name and adress where to complain. What kind of company sells products that dont work? Whirlpool does. So please don't make a mistake do not buy whirlpool products at all!

I want to let everyone I know to never purchase a #whirlpool product ever! We bought a brand new dishwasher and hasn't worked from the first time attempting to use it! They have now made 7 attempts to come out and repair the dishwasher and still won't replace it. We have now been without a dishwasher for 5 months! Horrible customer service and apparently a horrible brand! I will be changing my products over to a new brand ASAP and never using whirlpool again! #whirlpool

Worst company, products and customer service ever. Bought a new gas stove not even a month old and the oven won't work. 2 weeks in dealing with customer service and still no date on when my stove will be fixed. In fact customer service wants me to do their job and contact the repair service who has already been dishonest with me. Do not buy whirlpool products if you want quality products and service. 0 stars given and will never purchase from them again.

NEVER AGAIN! I will NEVER buy another whirlpool or maytag product again. 1st our fridge ice machine and water hose lasted a mere 2 yrs and now our 2.5 yr old washing machine tanked (needs a new transmission and agitator). Way to make things last and take the money of hardworking people. I'm truly disgusted and will never recommend or purchase a maytag/whirlpool appliance again. Good riddance

Got hung up on multiple times during the phone calls. All I'm trying to do is get my fridge fixed. This company is the worst company I ever had to deal with customer service wise. I haven't had a working fridge in months! Is this company gonna give me my money back for the groceries I bought and a new temporary fridge to hold my food until I actually get mine fixed?! This is absolutely so unprofessional I will not ever be buying this brand again and I will recommend anybody to not buy it as well. Get $#*! on

Whirlpool customer service/support are almost non-existent.
I was on hold for almost 1 hour until Robin picked up the call. After that Robin simply stopped answering and she put me through the silence for the rest of the call.
So, you have to dial the number and wait another hour to reach another customer rep again.
No surprise why Whirlpool has 1 star reviews.
Such a mess and disregard for customers. Sad...

I bought a brand-new Whirlpool, mid-range clothes dryer. It takes hours on high to dry a mid-sized load and this is in the very dry climate of NM. My clothes dry faster on the clothesline. I have to break apart loads and dry no more than 10 items at a time, and it still takes 1.5 hours on high. I can't dry jeans or sweatshirts. Basically I use my clothesline or hang things on doors, so the dryer was a complete waste of money. The attached picture shows a load in a standard-sized laundry basket which I dried 3 times over, about 2.5 hours, and the clothes are still damp.

In short, they are filled with manufacturers defects, don't stand by their products and customer service gaslights you.

Bought a brand new washing machine. A manufacturers defect (a few months after the one year warranty) led to a whirlpool tech coming out 3 separate times to replace parts at our expense and still no resolution.

We have now spent almost the price of a new washing machine on trying to fix this barely over a year old one we bought brand new.

Talking to customer service is to be told something different by every person you talk to. Sometimes they tell you something hopeful but if you call back again after the next person says something different and there's no resolution.

Customer service gaslights you and doesn't help so don't waste your time.

Didn't even use the microwave or stove/oven for two years since I bought it and both are extremely useless, nothing works, absolutely a waste of money. Don't even use the microwave or oven often no they broke down!

My mothers Whirlpool microwave is ridiculous. The spattered food goes through the holes on the door and onto the glass. There is no way too clean the glass because you can't get to it. Awesome design!

Purchased a new WTW6120HW2 in April 2022. It stopped working in January 2023. Fastest warranty service available was three weeks later and then the tech was "unavailable" and we had to wait another week. It took less than 30 minutes for him to replace a part that "frequently quits working". Now it has stopped working again saying the drain hose is clogged. Scheduling service by the website STILL does NOT work. Called "Customer (we don't) Care" and after waiting exactly 10 minutes (suspicious?) a nice lady tried to help but she couldn't schedule service and said they'd call me back within three days. If possible, Whirlpool should be rated a "0 ".

Bought a new Whirlpool refrigerator 5 years ago. Have had their service company come out $ times for the same problem (ice maker). They're putting bandaids on nothing fixed & neither one wants to do anything. Will NOT buy another whirlpool appliance. Totally disappointed in product & customer w

DO NOT BUT WHIRLPOOL! NOT ONLY is their service ridiculously slow. They do not stand behind their product. My freezer is a year old in a week and it has been phone call after phone call trying to get it exchanged, refunded, or repaired. I have just learned a refund is not possible because it was bought from Lowes. They have looked for parts now for 6 months. Obviously the part is not out there. The product review team was supposed to contact me, which they did not. At every turn, they have failed to correspond by the allotted time which forced me to reach out to them again and again. Not I am told the exchange team will reach out to me within 24-48 hours. IF they do, it will be the first time they have done what they said they would do. I am very unhappy with whirlpool. Regardless of what they do, I will never purchase another whirlpool product.

First used 2024, February. Lovely, quite and a joy. Then, would not remove water from tub. Turn on and off a few times to 'clear' now empty brain. Then, FO5 error. Check for dirt, none, check for blockage, none. Machine has spooked out. Contact Whirlpool 4 times in +- 30 minutes. They answer and ring off immediately. Do not even take the call. Email them and get no reply. Visit seller of machine and they have heard this before but try to raise Whirlpool. No answer on the dealer phone.
Do yourself a favour, do NOT buy Whirlpool or Hotpoint Junk, same company, same trash

Had to fix Fridge 3 times in 2 years. Paid in parts and labor already for what fridge cost. They wouldn't refund me more than $75. Bull $#*! while the ceo makes 15,000,000. Their condenser that I replaced broke in One month and they wouldn't pay for the $500 labor I had to pay for a second time in 2 months. On hold for hours at a time to speak with someone to say sry nothing we can do while waste of employees and ceos and presidents lol making millions while I'm trying to keep my food cold for my 2 little kids while spending thousands of dollars. My lawyer is taking matters now with them. What a crappy comp can I give negative stars?