Whirlpool

I am only rating 1 star because zero stars was not an option. Never have I ever had such a horrible experience with appliances. I bought a whirlpool package less than 3 years ago. I've already had to replace the dishwasher (burned up motor), had the microwave repaired, and now the refrigerator/freezer has died. Whirlpool couldn't care less. They've sent useless repair people out that wanted exorbitant fees to "hopefully fix the issue". Meanwhile I gave my fridge:freezer to My neighbor when we moved into this house (because it was black and we wanted stainless here to match the cabinets). She is STILL using it and it is 17 years old….OBVIOUSLY NOT A WHIRLPOOL……it's a GE. Hard lesson learned. Do not waste your money on this junk.

Worst warranty ever! Our KitchenAid fidge stopped making ice and then the freezer stopped cooling. I spent 2 hours on hold with the warranty number and they sent out a technician a month later. He only came out to evaluate the issue and order parts. He scheduled an appointment 6 weeks later to fix it. I asked him what to do for a freezer till its fix and he told me to go rent one. After paying $3500 for the fridge a year ago, he wants me to rent a fridge. The seal for the fridge was on back order so they rescheduled an appointment a month later to fix my freezer even though they had the parts to fix it. This will make 3 months since my freezer stopped working.
UNACCEPTABLE!

Over the last 4 years we have purchased 11 whirlpool appliances 5 of those 11 have been refrigerators. Of the 5 refrigerators 4 have had catastrophic repair issues within the last 3 years and are as follows: 1.) Failed after 37 days of use and Technician was not able to repair, fortunately The Home Depot replaced a new refrigerator as Whirlpool was not willing to own their defect. 2.) Failed two months after purchase requiring 6 months to repair same issue, then the same issue came back two more times and now the refrigerator is out of warranty and Whirlpool doesn't want to own the defective refrigerator. 3.) Failed at just over two years due to a faulty structure with the refrigerator that was due to gaps in the seals that damaged the thermostat, defrost coil, control board. We actually were able to repair this ourselves and keep the refrigerator working. 4.) This is our most recent and last Whirlpool purchase, but we noticed the gaps in the refrigerator seals and immeadiately returned the refrigerator back to Lowes as we learned from the issues in the units above. We have purchased over 20 Whirlpool appliances in the last 17 years and we are no longer going to purchase anymore as the products are terrible and the customer support and follow through matches the product.
https://www.consumeraffairs.com/review/write/

Very very very bad company. Product & services not good. Waste of money & time. They dont care for customers. I buy washing machine & triple door refrigerator both are damage in 1 month. I personaly very angry with company & there service staff. I highly suggest dont buy anything from whirlpool.

If I could give zero stars I would. I bought a brand new whirlpool refrigerator and spent over 3k on it. The thing clicks so loud it will wake you up out of a dead sleep. I called for service and a tech came out and said the Freon line was tapping, so he ordered a "repair kit" for it. It was essentially a puddy to help dampen the noise. This haphazard approach didn't work, so I called whirlpool again. The tech came back out and contacted whirlpool while at my house. Whirlpool stated that this was normal operation. If this is normal operation, then why would they make a kit to fix it?!? At the end of the day, whirlpool won't do anything to rectify my problem. They seem content with manufacturing junk and have perfected how to dodge taking ownership of faulty equipment. Never again will I buy whirlpool, and I will do my best to tell everyone the same!

The glass shelfs on the WRT311FZDB02 need to be a quarter of an inch wider. If shelfs shifts a little it falls off the support on either side. I have ordered some white trim that will slide over 1/8 inch thick for both side edges to prevent shelf from falling. I already had two shelfs slip off supports? I have included photos in addition I have added two types of trim that I have on order to see what works best to add to overall dimension width of shelfs for the safe use of.

Whirlpool, Maytag, KitchenAid and Amana may be household names, but customer service is horrible and has been so over the years. In fact, in their infinite DisWisdom, upper management has done away with their ultimate escalations department.
We recently purchased six appliances for kitchen and laundry room within one week, for required a service call.

The part necessary to divert excessive cold air from the refrigerator apartment and keep refrigerated foods from ruining is not available.

Customer this service supervisor, Shawn, did not follow through with his promised phone call back. So far, the replacement refrigerator is not happening.

Perhaps upper management should be more concerned with facilitation, rather than their spouses demands for creature comforts!

Beware!

I bought a new Whirlpool Fridge and it broke right away. I was told by the person who sold it to me that they would repair it at Flamingo and that Flamingo was representing whirlpool for maintenace and warranty repairs. Well, Flamingo is a joke and a scam company and that brings up the issue of the scam company called Whirlpool. Any lawyers out there, I have a lawsuit. This is a scam company selling faulty merchandise and hiring some mom and pop warranty company who sends out repair people who could not fix a bicycle let alone a fridge. They run in and rush out and blame the consumer for the fridge not working. I have proof. SCAM.

I am going to be as specific as possible. It Sucks! Do not buy it! Comments online are not going to make this awful thing better.
You will have terrible and their customer service, just forget sbout it.
I was as specific as possible.

This is my second Whirpool dishwasher and it's no better than the first! They absolutely DO NOT DRY dishes no matter how much rinse aid you add, or which dry setting you choose. My previous landlord "upgraded" my old GE dishwasher with a Whirpool model and I wanted my old GE back! Now that I am in a new home with completely new appliances, they're all Whirpool and I hate this dishwasher sooo much! They dishes are always "cleanish" and they are never ever dry. Their website talks about condensation and humidity blah blah blah, but nothing works to dry these dishes. Whether plastic, glass, pot or pan, they're wet every time. And we're talking about turning the dishwasher on at night and opening it in the morning probably 10 hours later.

Washer broke (gear case) within 2 yrs of brand new purchase. Contacting Whirlpool was useless - I was ignored. Horrible product, terrible customer service! Avoid anything with Whirlpool's name on it.

Always thought whirlpool was the brand to buy! How wrong I was washing machine breaks twice in 14 months same problem no one wants to fix it and don't buy an extended warranty it's worthless!

Model:
WTW5057LW
I really wish I would have done more research before I bought this machine. It was on sale and it was a Whirlpool, so I thought I couldn't go wrong.
Wrong! This machine does not clean clothes. My clothes come out with the original dirt on them, still smelling worn. I can even smell the cologne on them from the last time they were worn.
In addition, no matter how I load the washer, every single load gets off balance. I have to re-balance the load and run the spin and drain cycle.
I have had clothes come out so wrinkled that even after another wash they are still wrinkled and I have had clothes come out with detergent stains on them (they are so poorly washed that the detergent isn't even washed off).
I absolutely do not recommend this machine.

I bought a double door refrigerator in March of 2022. There are many many rust spots on the doors. I called for service and they came out to tell me that I needed to replace the door for 900$. I contacted whirlpool and this is what they said.
Ear Anne.

Thank you for contacting Whirlpool.

We are sorry your refrigerator door is rusting. Rust is considered a cosmetic issue and is only covered for the first thirty days of ownership under the warranty. We recommend service for this issue. I saw that you had an appointment scheduled with Flamingo Factory Service but the repair was not completed. If you would like to reschedule with them, please contact them directly at *******485.

So after a little over a year I should have to pay 900 on top of what I paid for the appliance In such a short time. This is so so unacceptable to me and I am so disappointed in this company. I bought all my appliances from whirlpool and will NEVER EVER by a whirlpool appliance again. My suggestion would be to not purchase from them. Terrible customer service.

Have been following up with customer care for my AC problem for 5 days, no response from customer care, wrote to their MD and Chairman also no response, regret buying whirlpool AC,
PCB need repairs, company not responding if it is in warranty period

I do not recommend this product we order new fridge and it wasn't working they send the technician to check it and he say it's the compressor and then they book the repair they didn't shows up and then they book another technician to check it again! (just trying to delay things or they are lost) I spoke with the manager he doesn't know anything they just tell you we don't know we are waiting the technician, they don't have parts they don't want to replace the fridge and they don't want to compensate any lost. Now it's been a month with no fridge in the house and we don't have an answer when the fridge will be fixed. Unprofessional service lying to costumers because they don't have answers and now going to buy another fridge because I can't keep living without a fridge

I have order Refrigerator through Amazon, After one week it started sweating from outside. We arranged the service through Watsup technician came and checked he said the item is defective need replacement, We got call from customers care they said the Officer will call you and he will replace the refrigerator. The Officer who called was very rude he dont know how to talk the customer and Specially with a lady he refuse to replace, on top he his advising me to send photos defective product to Amazon and get replacement he thinks I am fool. Now I decided to put photos and videos on all my social media sites very soon and Specially on YouTube as my son has is own youtube Chanel I will do that. I never expected this from world class brand like wirlpool very horrible experience.

I filed a complaint with Whirlpool PUN*******110 & PUN*******314 on August 12th, and they replaced the fridge compressor, but my fridge is still not working. My compressor is still covered under warranty. Please escalate this complaint and resolve it as quickly as possible. I am quite dissatisfied with the company's service quality.

Horrible company and horrible dishwasher. Takes 3 1/5 hours to wash a normal load of dishes and the dishes are still wet after the cycle. Whirlpool customer service is one of the most HORRIBLE companies I've dealt with and they care nothing about their customers. They said sorry but we're doing nothing to fix it. Ridiculous to pay this kind of money for a dishwasher that takes so long to run and doesn't dry your dishes. Their answer..."run hot water into the dishwasher first and after 3 1/2 hour cycle open the door to let them dry"? Really? $1000 dishwasher and I have to do these additional steps to have dry dishes? Customer service is a joke and you sit on hold for an hour every time you call. Had service call and codes showed fine so they refused to do anything about it despite the fact that it doesn't dry the dishes and I use rinse aid non stop in the machine. Asked to have another service tech come out for second opinion and that tech "consulted" with the first tech and that was considered the second opinion... no service call at all. This dishwasher was only couple months old when had the issues and they refuse to replace or fix anything on it so I'm now stuck with it and regular price on this machine is $1000.

I purchased a Whirlpool dryer on 8/16/21 and got an extended warranty through Lowe's Assurant. The has already stopped working. The factory warranty has expired and Assurant extended warranty only wants to pay me 500.00. Whirlpool and Assurant from Lowe's is trash. I'm currently out of a brand new dryer in less than 2 years. I just purchased a new house and don't have money for a new dryer especially if I just purchased it. MOD: WED49STBW1, SER: MA*******. I hope this helps someone from losing money like I just did.