Laura E.

Bought a new Whirlpool dishwasher Model WDT750SAKZ in June of 2022. It worked well for nearly 5 months until it didn't work at all with a flashing error code of E FE- no such code in the manual; it took over a month for us to get an appointment with a service provider ( the 1st provider that didn't show went out of business before the technician was dispatched) 4 months, 3 holidays w/out a dishwasher, we are in February 2023 now. The service provider has been here four times and he seems very knowledgeable about dishwashers. In between visits we waited for new parts to arrive twice - with COVID delays I can accept long waits for parts and service, not my issue. After the third visit, the service provider closed out the case and communicated with whirlpool that a solution could not be found and a new dishwasher should be provided. We've had several phone calls to Whirlpool customer service -each time waiting long periods on Hold- one time for over an hour only to be put on hold while the csr reprimanded his child for over 10 minutes without realizing he had never muted his phone. The last phone call to a CSR was made approximately a week after the third service provider visit when we had heard nothing from Whirlpool about a replacement. I asked to speak to a supervisor but was told that The supervisor would not speak to me And whirlpool required the service rep to come back again. So we made another appointment and waited several weeks for another visit. The service provider was here today for a couple of hours – Whirlpool tech support took over an hour to respond to the provider and was annoyingly chewing/eating throughout the conversation. The technician was asked to manipulate the control panel which was replaced on the 2nd visit. BTW the control panel is warped. The first one warped too, I assumed from heat or moisture but the dishwasher hasn't been run since the panel was replaced. I would hope that would be the end of it but whirlpool is now requiring the technician to consult with their engineering department. Am I jerk to think that Whirlpool should dispatch another dishwasher already and fix this one on their turf? Why would anyone want a whirlpool product if It takes hours to get through to Customer service and months to get an appliance fixed?