Whirlpool

I bought both appliances at the same time. I have had my refrigerator serviced twice in the 1st year because the ice came out on its own and the floor was always wet. Right now the cooler system seems to freeze and is not making ice. The stove/ air fryer-oven is not working, it is giving an error code, I turn it on and 30 seconds later it turns off by itself. It's very frustrating because both appliances are practically new.

Stainless steel dishwasher 10 months old and door front is delaminating on bottom lip. Rust starting. Warranty is one year but only mechanical. I called and they got me to buy a 9.99 protection planned transferred me to service dept. Service dept said they don't fix cosmetic damage.

Got hung up on multiple times during the phone calls. All I'm trying to do is get my fridge fixed. This company is the worst company I ever had to deal with customer service wise. I haven't had a working fridge in months! Is this company gonna give me my money back for the groceries I bought and a new temporary fridge to hold my food until I actually get mine fixed?! This is absolutely so unprofessional I will not ever be buying this brand again and I will recommend anybody to not buy it as well. Get $#*! on

I purchased a Jenn-Air microwave oven combo the company has been out four times to fix it for the same issue. They refuse to replace it at no charge to me... I've spent enough money not only on the unit but on each and every service call they've come out. They want to throw a part at it again for the fifth time for the same issue replacing the same part for the fifth time. This is completely unacceptable. At this point I will only accept a complete 100% replacement of the unit itself throwing money at it each and every time and replacing the same part coming up on the 5th time is absolutely ridiculous and unacceptable

I bought a dishwasher directly from the company. It stopped working 11 months later. There was no Whirlpool technician in my area so I had approval to use my local one. I paid out of pocket with a promise of reimbursement and 3 months later I have received less than half of the money for my expenses. Emails and phone calls have been ignored. NO MORE WHIRLPOOL APPLIANCES FOR ME. BUYERS BEWARE!

Bought a stove and refrigerator from two different appliance places. August and September 2023. Both were broken. Still dealing with warranty but nothing fixes them. Never ever buy whirlpool again! Doesn't matter that they come new. They deal with them at like they're used and you're dealing with appliance repairman that cannot fix them.

Worst experience and customer service I have ever experienced. Our new refrigerator quit working after a month on a Saturday. No customer service help on the weekend so we had to go buy a brand new apartment size refrigerator to get us through until Monday. Called whirlpool the earliest they could get us a whirlpool technician was 13 days later. Now they just pushed it another 2 days and when I call whirlpool to see if they can help get me technician sooner they hand up on me. I WILL NEVER BUY ANOTHER WHIRLPOOL PRODUCT AGAIN.

The glass shelfs on the WRT311FZDB02 need to be a quarter of an inch wider. If shelfs shifts a little it falls off the support on either side. I have ordered some white trim that will slide over 1/8 inch thick for both side edges to prevent shelf from falling. I already had two shelfs slip off supports? I have included photos in addition I have added two types of trim that I have on order to see what works best to add to overall dimension width of shelfs for the safe use of.

Wish this company would go bankrupt so no one has to go through what we have! 3 washing machines in 2 years! Total junk please do not buy if you like your sanity!

My mothers Whirlpool microwave is ridiculous. The spattered food goes through the holes on the door and onto the glass. There is no way too clean the glass because you can't get to it. Awesome design!

You hold on forever then get some one that does not speak good english that you can't understand. A waste of time.

In short, they are filled with manufacturers defects, don't stand by their products and customer service gaslights you.

Bought a brand new washing machine. A manufacturers defect (a few months after the one year warranty) led to a whirlpool tech coming out 3 separate times to replace parts at our expense and still no resolution.

We have now spent almost the price of a new washing machine on trying to fix this barely over a year old one we bought brand new.

Talking to customer service is to be told something different by every person you talk to. Sometimes they tell you something hopeful but if you call back again after the next person says something different and there's no resolution.

Customer service gaslights you and doesn't help so don't waste your time.

Be very careful, Service staff along with seniors do not keep their words, bloody liars, also try to cheat u when it comes to pricing of spare parts... Never recommend whirlpool products due to worst service staff...Dishonest people...

We have a washer cum dryer faulty and the service guy suggested we replace a whole unit which we agreed, after more than 3 weeks and at least 3 chaser calls to them, still their sales team didn't even bother to call us and recommend a similar model. They seem to be not interested in doing a repeated customer business! Very lousy customer service! Not recommended to buy Whirlpool! Especially from Singapore!

I have purchased washing machine, refrigerator, oven for me and for my relatives. The quality of whirlpool products are very good. I am totally satisfied with after sale service.

NEVER AGAIN! I will NEVER buy another whirlpool or maytag product again. 1st our fridge ice machine and water hose lasted a mere 2 yrs and now our 2.5 yr old washing machine tanked (needs a new transmission and agitator). Way to make things last and take the money of hardworking people. I'm truly disgusted and will never recommend or purchase a maytag/whirlpool appliance again. Good riddance

I purchased a water filter on their website, immediately after purchasing it. I realized it was the wrong one. I tried to go back into the order to change it and was unable to. Tried emailing and calling but the email was blocked and the phone calls didn't go through due to them being closed on the weekend. Called first thing Monday morning and was put on hold repeatedly, transferred over 9 times, and then hung up on by a super rude customer service rep. I then called back and was told i could not cancel or change my order because it had shipped. Even though they were closed over the weekend. I said when will it arrive and she said it didn't have a tracking number. I now have to wait to receive and call back to go thru the same horrible process over again. They were not only rude the first time when I called, their website doesn't allow any changes/exchanges to be made to your order, and it seems they go out of their way to be rude and unhelpful. Do NOT order from them, you will regret it.

I had a refrigerator 5 years old with nothing but problems. I finally got a replacement from whirlpool at a prorate. The first replacement went out(compressor failure) in 13 days. The second replacement has been serviced 7 times with temperature issues and now all the lights are out. I think whirlpool should have replaced this unit as well but keeps dragging it out. I own 9 whirlpool appliances but i am beyond disappointed and frustrated because they didnt stand behind their product.

We recently purchased a Whirlpool fridge, washing machine, and dryer. The fridge broke within two years (compressor went out) and now the washer is broken and needs to be replaced (just two years old). They won't warranty their washers for over 1-year which should tell you all you need to know. I would not recommend this brand to anyone, worse than Samsung (who is bad) and LG who is also bad.

Don't waste your money. :(

Whirlpool I remodeled my kitchen two years ago, and I purchased a microwave, a stove and refrigerator. I known Whirlpool to be a good product but my purchases has not been so great this time first my stove broke then my microwave and now my refrigerator. I'm so disappointed in Whirlpool right now.n I didn't purchase the extended warranty because I have a home warranty however when they come out there's $100 deductible so whirlpool cost me $300. I guess I have money to throw away because that's what I'm doing right now shame you were a shame on you.

This is the second time I have had the same washer the first one worked for the first 2 years. When we moved into our brand new home in December of 2023 and it leaked on the cleaning cycle. We thought it was just time for a new one so we got a brand new washer that was the same. It has been less than 30 days that we have had it and it leaked on the cleaning cycle. AGAIN! Damage to the hardwood flooring, the carpet and baseboards. Are you freaking kidding me? The door is clean I wipe it down every other wash, all socks go into a wash bag, and I mean ALL socks. This isn't a coincidence that this has happened not once but TWICE in a matter of a couple months! Everything is securely connected, now I have a washer full of bleach and water that I cannot let finish because of all the water that is already on my brand new freaking floors! My in laws have Samsung appliances and they haven't had this issue ever WITH front loaders. NOT OKAY!

Very dangerous. Overheating to where you can't even stand in front of the stove. I'm afraid it will catch me or something in my house on fire. The right, front burner is overheating once it is turned up past low-medium. It is so hot, I can not use it, and it's very dangerous. It is only 4 years old. Whirlpool customer service suggested I pay for the service call because it's out of warranty, or buy a new one. But I no longer trust the Whirlpool name / brand.

I bought a whirpool microwave recently and it has worked well so far with even reheating and defrosting in particular. The only issue I have is that it just doesn't look nor sound like it was well made with quality materials. I'm not sure where it was manufactured (most likely china) but it looks cheap and it doesnt sound sturdy when your opening and closing the door. I only wished it felt and looked like what I had actually paid for.