Whirlpool

Refrigerator died less than one year in use. One month of frustrating on-hold calls to get it resolved. NEVER buy Whirlpool products.

DO NOT PURCHASE WHIRLPOOL PRODUCTS ONLINE
Whirlpool product sales and support is an abortion.
Customer service extremally unhelpful.
DO NOT PURCHASE ONLINE!
INSTALLATION OFFER IS FRAUDULANT.
REFUNDS TAKE A FULL BILLING CYCLE.
PRODUCT DESCRIPTIONS ARE MISSLEADING.

They are providing refrigerator parts with 3-4 times more cost. Fake service. Do not go for Whirlpool service

The motherboard is broken! 3 Months Really! The part is on back order for 2 weeks. That took over a week to find out!

You hold on forever then get some one that does not speak good english that you can't understand. A waste of time.

We had a brand new Armana Dishwasher and the electronic control board was defective, causing the heating element to melt through machine. Whirlpool was kind enough to replace the unit, but the delivery was a complete disaster. Since it was a week day appointment, my tenant had to work, so I took the day off and drove 120 miles to the house. I made several calls to Whirlpool, the warehouse and the delivery center during the day to try to find out an exact time instead of waiting outside for 4 hours.
The only information I received was that it was a 3rd party delivery driver who did not answer their phone and could not be reached. At the very end of the delivery time frame (6pm) I called the delivery company JB Hunt who recorded our conversation and still had no information about when the driver would arrive. Upon the 3 hour drive home I finally received a phone call from the delivery driver at 7:15PM saying they could come by now.
Still to date I have not received the machine, any explanation, or apology for the inconvenience and loss of wages for the disastrous no show.
The only information I received was that it was a 3rd party delivery driver who did not answer their phone and could not be reached. At the very end of the delivery time frame (6pm) I called the delivery company JB Hunt who recorded our conversation and still had no information about when the driver would arrive. Upon the 3 hour drive home I finally received a phone call from the delivery driver at 7:15PM saying they could come by now.
Still to date I have not received the machine, any explanation, or apology for the inconvenience and loss of wages for the disasterous no show.

It has taken a month and a half to get our appliances. Filler words here due to being able to leave a review

Whirlpool has the worst customer service ever! You spend hours on the phone trying to get someone live... and when you do, they are not helpul. In fact, they are rude! I have purchased all kitchen appliances from Whirlpool. 2 months later, the microwave started peeling off from inside. I called customer service and took them over a month to schedule a service inspection. The inspector said the tray that came with the microwave was causing sparks of file, because it's made out of metal. He sent a report to Whirlpool and asked me to call them back again with a case number to schedule a time for replacement. When I called the customer service, I had to wait for over 40 min to speak with someone... I told them the story and asked to schedule a date for replacement. After patiently waiting on the phone for another 20 minutes, instead of scheduling an appointment, the lady escalated my request to a supervisor. The guy was simply rude, talked over me, made me repead the story that was on the report, asked all the questions again about how I placed my food in the microwave (if it was on the tray or on the plate)... All to tell me that he was not going to replace the defetive product., because according to him, I placed the food on the microwave plate instead of the tray, therefore it was MY FAULT as the microwave was misused. He BLAMED ME for the defect and stated that I needed to remove the tray every single time I didn't need the double level tray to warm my food. The microwave comes with a metal tray that sparks fire and that is dangerous! The customer should not be the one to blame for that! After hours on the phone talking to a rude supervisor, I got no resolution and ended up giving up. I don't want to use this microwave anymore!

BUYER BEWARE! Worst large purchase experience ever on Whirlpool.com! Whirlpool Customer Service could market their skills for psychological torture to the military! I had a perfectly working 17 year old refrigerator. I purchased a new one as I deal with severe health & energy issues & wanted to avoid any problem. What I got instead was MY $900 NIGHTMARE! Person who installed my refrigerator argued about reversing the doors (part of what I paid for & required in my tiny galley kitchen). I insisted to he completely ruined my refrigerator & left the refrigerator door so damaged it is only partly sealed. I made 4 calls to Customer Service, then Repair Service, then back to Customer Service on Friday. There was no help whatsoever from the screen readers. I was told if I have the door repaired then I can't return & replace it even though it has a large blackened scratch on the interior. However, for the return/reorder the item was backordered & could take 4-6 weeks! Then everything was closed for the weekend & I was left with my unsafe food. After hours of getting no help at all I was sick and in tears all weekend. I called the delivery company directly myself yesterday and they sent someone out to try & adjust the door. The installer f*cked it up so much it cannot be adjusted or corrected at all. He told me he would document & I needed a new refrigerator immediately. I received an email from their website Saturday that the refrigerator is back in stock. Five or more phone calls today to Whirlpool to try to expedite the delivery since MY REFRIGERATOR DOOR DOESN'T FULLY SEAL. Still unresolved at this point. I have been a loyal Whirlpool customer for over 30 years. NEVER AGAIN!

My parents purchased a Whirlpool refrigerator at my suggestion in December. After just a few months, they noticed that it was FREEZING sections of the refrigerator, ruining produce and other items.

They called Whirlpool and a tech was sent out. FOUR visits later, still no fix, but Whirpool informed my parents that the only way to get a replacement was if the tech called their "techline" from my parents' home and stated that it was unrepairable.

Be aware that this is what they will TELL you, but the reality is that the local technicians are not allowed to make that assesment. They have to ASK the techline to classify it as unfixable and the techline - who has not seen the appliance in question - can say no.

And that's exactly what took place. The techline informed the technician that they needed to come back AGAIN (this is after FIVE visits and two cancelled visits) and use LINER TAPE to tape a vent and see if that keeps things from freezing.

The techline is requiring the technician to return and put a literal band-aid on the issue, one that will likely cause worse issues in the future - but I guess by then it won't be under warranty...and maybe that's Whirlpool's goal?

Totally disappointed to see THIS is how they do business.

TLDR: DO NOT BUY FROM WHIRLPOOL.

***I did attempt to reach out to Whirlpool before posting this, both through social media, their website customer care address, as well as email addresses for their executive team. I received no assistance, just a scripted response from their Twitter team and NO response from all other avenues.

I purchased a new Gold series Top of the line dishwasher on Sept 9 2016 at a Sears Outlet that I have purchased 2 other appliances from and were happy with the products. About may of 2017 I began to notice that the machine was not doing the job it did when new. I checked inside to see of anything was not as it should be or debris. I contact whirlpool in June 2017 As the machine did have a warranty for 1 year. Of course the one and only receipt of purchase I did not have as they were saying the machine was out of warranty because it was purchased in Sept 2015.? I called Sears and they were stellar about the issue and as a good faith measure they sent out a technician. Flamingo Appliance a certified company for whirlpool. The tech arrived with a laptop computer and stood there with the lap top assessing what what wrong with my machine. He told me the 2 things I needed was using a rinse aide and that it was not getting hot water. I have a solar panel that produces 195 degree water and had not changed any pipes or heaters that it used new. He gave me some samples of soap with a rinse aide built in and left. I called whirlpool back they insisted on the machine was purchased in 2015. I called sears and they told me to go to the Sears Outlet and I could get a receipt. In the mean time I called the Appliance Connection a company I have been happy with Their techs arrived got on his knees opened the door of the machine and started to inspect the filter then he found that the bottom sprayer was not on properly. Then he checked the top sprayer and it was hitting my dinner plates and not being able to move. As it turns out the machine top rack was adjustable and some how got lowered. Both he and I had to search as to find how to raise the rack we did. I was charged $50.00. I gladly payed it as the machine was back to its great cleaning with out rinsing each dish or pot or plate. In the mean while Whirlpool told me that Sears purchased a lot of products in 2015 and even though it was new and purchased in 2016 receipt in hand They would not reimburse me the $50.00 for the repair or simple issues had the fist tech should have done. These appliances as my new gas stove and Washing machine and this dish washer will be the last of my purchases of whirlpool products. This whole ordeal went on for 2 weeks and hours on the phone trying to get service. I applaud Sears and their outlet for doing they best they could to help me. SHAME ON YOU WHIRLPOOL!

Wat een slecht bedrijf is Whirlpool/Bauknecht! Heb 3 jaar geleden een inbouw koffieapparaat van Bauknecht gekocht van €1600,00. Binnen een jaar de printplaat kapot. Dit viel in de garantie. Anderhalf jaar later weer de printplaat kapot. Heb de klantenservice een mail hierover gestuurd met de opmerking dat dit toch wel weer erg snel was voor zo'n duur apparaat. Na meer dan 2 maanden geen reactie ontvangen. Wel een factuur van €399,00 ontvangen. Heb meteen de incasso gemaild dat ik nog aan het wachten was op een reactie van de klantenservice. Tot die tijd wilde ik nog even niet betalen. Deze reageerde met 'vervelend voor u, maar u moet wel betalen'. Toen maar de klantenservice gebeld en het verhaal uitgelegd. Het enige wat ze daar kunnen blijven herhalen is dat het buiten de garantie valt. Meer niet!

Hoorde van mijn zwager dat bij zijn wasmachine ook binnen 3 jaar de printplaat was kapot gegaan. Ook hier dezelfde reactie.

Ik heb dit echt nog nooit eerder meegemaakt bij een bedrijf. Whirlpool/Bauknecht pretendeert een A merk te zijn. Laat mij niet lachen! Koop nooit een Whirlpool/Bauknecht. Hiervoor had ik een Miele koffieapparaat. Wat een top merk is dat. In 14 jaar nog nooit kapot gegaan. Ik hoor nu ook van specialisten dat zij ook altijd een Miele aanraden.

Whirlpool/Bauknecht. Wat een ongelooflijk slecht bedrijf zijn jullie!

Bought from Home Depot