WhirlpoolReviews 160

Bought a small side-beside refrigerator in January, 2023. A loud noise was coming from the refrigerator two weeks ago, A Whirlpool tech said it was because I was missing an air duct.
I called Whirlpool customer service and they said no to my request that they pay for the part since it wasn't there to begin with, not the service call or other parts. I'm not a tech so how am I supposed to know when a part is missing?

Sab se bakar brand h... koi cheez khrab ho jae to sirf Ghar per ane ka 500rs mangte or us 500rs mein theek bhi nhi kr k denge theek karne k paise alag se mangte h. Agr Bahr se theek Krvao to kehte h hum baki ki garunty out kr denge. Upr se customer care boht rude ho kr baat krte h

Coils are designed in an accordion shape so they cant be cleaned thus shortening the life, Genius idea by Whirlpool

Whirlpool has faulty Control Panels in Wall Oven models (Model: WOS51EC0HSxx) and they have Control Lock, if any power failure happens when this lock is enabled, after power is restored, this Control Lock can't be disabled, only way to fix is to replace the entire Control Panel, which costs $649. Usually this happens after the warranty expires. This is a big scam and they should take responsibility for the bug/faulty Control Panel software!

Three and a half years ago we redid our kitchen and purchased all Whirlpool appliances. A month ago, our electric range showed an error on the control screen and quit working. I called a repair service and was told the control panel was out and the repair bill would be $515. I called Whirlpool and after being on hold for 45 minutes, finally talked to someone and was told since we are out of warranty there was nothing they could do. Finally I asked to speak to a supervisor who called back several hours later and said he would look into things and get back with me. 3 weeks later after no one called back so I called Whirlpool again and was told there was nothing they could do other than a 20% discount off full retail on a new range but only if ordered at their website. I checked out local pricing and the Whirlpool "discount" was still more than sale prices locally. Here I was with a three and a half year old range, having to go out and buy a new one. Inferior product, definitely inferior response to my situation. I will never purchase another Whirlpool product!

Bought a Whirlpool fridge on May 8,2023. On May 27, the fridge was dead. Whirlpool would neither replace it (corporate policy) nor fix it (no spare parts in stock). By late July, two compressors and one mother board later, the fridge was finally up and running. On February 7,2025 the Whirlpool fridge was dead again. This time it's the fan, which - surprise, surprise - is not in stock and is backordered from China on a timeline of weeks. So… we cut our losses and bought a Samsung fridge which should be with us in two days. Damn you, Whirlpool. We'll never touch another product of yours with a 10-foot pole.

Ice maker quit working on the fridge/freezer
Top rack broke on the dishwasher
Oven throws a code for upper cooling fan speed and have to reset the breaker anytime you use it. But yet no recalls on any of the appliances. Sell in quantity not quality!
Bought whirlpool because I have a washer and dryer still running strong after 20 years but this new stuff is junk!

Have a brand new Whirlpool Dryer, notice the End of Cycle alarm does not work at all. Machine is 2 weeks old, call to inquire how to turn on End of Cycle signal, placed on hold for a service call, for over 30 minutes! No one answered!

The brand new washer broke down after only a few months. Been waiting on service for WEEKS. Every time service guy is supposed to show up, it gets canceled with some lame excuse. One guy finally showed up, put in an electrical part, and naturally it worked for five minutes. Now we gotta wait another two weeks and pray someone shows up. Worst experience I've ever had.

The circuit board failed and my 13 month old machine was in a constant state of draining. The service guy said a new board + labour would be $389. The machine cost $500! This is a well known issue with Whirlpool washers yet they still use the same problematic board. In a few words...Avoid Whirlpool.

I would like to share my experience with a Whirlpool fridge I purchased less than three years ago from Canadian Appliances. Two months ago, I discovered that the door had rusted in several spots, and the condition has been getting worse. I called Whirlpool customer service three times and emailed them with attached pictures. Finally, they informed me that my fridge is not under warranty, and I would have to pay 50 percent of the cost to replace the door. I did not accept this because I paid $2,500 for the fridge, and I cannot trust the quality if I have to pay for repairs. This is poor and unacceptable quality.

We have had our Whirlpool refrigerator model WRS588FIHW 2.5 years ago and our ice maker stopped working. Out of warranty of course. Called a technician to fix. First issue a sensor went bad so they replaced the ice maker. Also the technician said a wire had severed at the bottom left side of the freezer door. He spliced it back together. The freezer made two batches of ice and quick working. Had to call the technician back. The wire is built in the door. He said that there is no fixing it other than replacing the whole freezer door.

Be very careful, Service staff along with seniors do not keep their words, bloody liars, also try to cheat u when it comes to pricing of spare parts... Never recommend whirlpool products due to worst service staff...Dishonest people...

Top load washer WTW5010LW0 model. Delivery driver ran a quick cycle to be sure it was ok. No problem. The first time we used it the lid lock would make a noise and disengage. No amount of trouble shooting would resolve it. Whirlpool has only two authoritized service places in a city with over a million people and can't see us for a week!
We are going back to the store we bought it from. They are willing to swap it out. We will be choosing a different brand.

I bought a new single door refrigerator from whirlpool. Installation has done and in the next day ice has formed in d fridge I don't like it at all.

They are not serious about customer feedback and they continuously convince the costumers by saying the ice wil form and it will be like that.
Never understand about customer problem and they simply doing hands up.
And I highly recommend buy any product in e commerce website that will be helpful if customer not satisfied the product customer can return immediately.

Even if we are paid money. They will not understand the problem.

1000$ washer with the removable agitator gone out in a year! Whirlpool won't help you and their extended warranty is garbage! Have had 5 appointments and no one has showed up!

I purchased a Jenn-Air microwave oven combo the company has been out four times to fix it for the same issue. They refuse to replace it at no charge to me... I've spent enough money not only on the unit but on each and every service call they've come out. They want to throw a part at it again for the fifth time for the same issue replacing the same part for the fifth time. This is completely unacceptable. At this point I will only accept a complete 100% replacement of the unit itself throwing money at it each and every time and replacing the same part coming up on the 5th time is absolutely ridiculous and unacceptable

Horrendous customer service. This is NOT the whirlpool that once sold quality products and had excellent customer service. Bought a freezer, within a couple of months, it broke. Lost $3000 worth of meat. They have sent repair over several times and will not exchange it. Disgusting. Neither me nor my large family will ever purchase another whirlpool product.

First of all we had the gasket fixed twice and replaced twice in the first year. It takes a special ice bin to keep the ice from falling to the bottom of the freezer (it doesn't work ice falls thru). The bins on the freezer door are open and the food falls out of the freezer (we had to put cardboard to close the gap). The refrigerator is now almost two years old and the gasket leaks and we have to wipe the water collected on the shelfs daily. We are looking forward to labor day to get a new refrigerator (not Whirlpool). The refrigerator was purchased from Best Buy their order # **************