Weebly

Support was unable to fix my website form submissions. My contact forms were not recording submissions or sending me emails even though it showed my customers that their inquiry was submitted. I lost several leads this way.

3 different forms on my site were broken, showing the customer their form was submitted but not actually recording.

Support tried to fix the issue but when they couldn't they just stated that there was nothing wrong with the site on their end and they would not be trying anything else to fix it.

I had to recreate my entire site on a different hosting platform to get the form submission feature back.

I had been with them for over 10 years. I had several issues with them in the past from billing as well as technical support. I even had to recrate an entire retail site when square purchased Weebly and messed up the inventory integration.

However, after loosing so many customer leads, this was the final issue that convinced me to make the switch.

They failed to apply our nonprofit and tax exempt status to our accounts, despite it being done 3 times for the same bill along with a letter of confirmation from them. When I disputed the bill because they would NOT provide me a detailed bill or why my bill went up almost double, they shut us down. I was 100% correct to dispute the bill. This is a multimillion dollars lawsuit because not only did my sight get hacked but they shut down all the rest of my sites that had nothing to do with this bill and that were either paid in full or free. Anyone know a good attorney willing to sue them for destroying our 911 Emergency Services and discriminating against the disabled and so on.

Paid Weebly 240.00 January 2024 for Website Builder, cancelled September 2024 and according to them hav2 156.00 Credit, BUT THEY WILL NOT CREDIT MY ACCOUNT. So Im paying Weebly for the next 15 months for NOTHING. Total Rip Off, DONT DO BUINSESS WITH THIS UNETHICAL PIECE OF $#*! BUSINESS

I've had one business website (teamhci.com) on Weebly for years, and manage another (@julielappin.com), also for years. Both are down, and the email addresses I use for each are also being rejected. After hours on Google trying to get support, piercing the requirements is based on user email -- which are being rejected. In addition, I ran into multiple support page dead ends. The whole experience makes me wonder if Weebly/Square in financial trouble, and trying to take my (prepaid for the year) businesses with them. Before Square, I would have rated Weebly 4 or 5 (out of 5) on support; right now it feels like 0/5.

They make it next to impossible to cancel your service with them. I had to search through their support service faqs. Even after that, it sent me to their automated chat system. It seems as though Square/Weebly is managed by one person. If this is the case, I refuse to give them my service. Hassle-free process my a$$

Weebly used to work fine for the 10 years I had it before Square took over. I knew it was doomed. Square is ruining it. I am being forced off the platform because of error codes that don't allow me to set up emails, and my website is being removed in 28 days because Square is refusing sign ups. Even though I have a Pro Account and paid for the year. They made sure they took my payment before telling me I am booted off. When Square, the company, started, they were unsecured and had tons of hackers getting into mine and other people's accounts. Since so many hair stylists were using Square, they catapulted it up but the company is still no better than it was with zero customer service. The guy literally responded to my emails 2 months later - 2 months too late - what kind of customer service takes 2 months to respond to hacking into an account? Meanwhile my account was hacked and they were saying I owe tons of money - from other countries - although my sales were in person not online. Because this guy was not addressing my issue, and blew me off, they have a record that I was contacted by him and didn't respond so now banned from Square? Square did not allow you to shut down your square account that contained my bank account number! This company is a joke and has ruined Weebly. Are they going to refund me the amount I paid a designer or the yearly fee I paid? Much less the time it is going to take to transfer everything somewhere else, and work involved. Unlikely.

You will either be stuck with them forever or go through a nightmare to move to another system. You WILL lose your verified reviews, which we all know are vital to selling online.

Not only are they terrible for SEO, they hold you hostage, which should be illegal. A customer's data belongs to the customer and should be available to take with them wherever they choose to go, especially when the customer is paying for the service.

I hope they go out of business or someone files a class-action lawsuit against them.

The Weebly.com website has a serious flaw in its programming. If a file/picture is posted to a website with a common name, for example "Scan 1234", and later a totally different file with the same name is posted to that website, the program over-writes the original file/picture and places the latter file/picture in its place, causing incorrect files/pictures to be posted where they shouldn't be, even if its on a totally different webpage of the website..

Weebly has gone way down hill. Services that used to be free are no longer even affordable, and the site charges about four times the going rate to secure a domain name. ($40 when the industry standard is about $10 per year). Their support workers are useless -- very unhelpful and changes are regularly made without notice, resulting in loss of business for small owners like me. I am not impressed and hope to switch to a different service.

Biggest regret of the last year is building my site on Weebly. I'm honestly going to go through the time and expense of making a new website somewhere else b/c I can't stomach giving this company any more of my money. The site builder app acts like it's constantly infected with a virus. Every change I try to make has some issue. I. HATE. WEEBLY. Customer service doesn't care and can never solve my problem. Wait today was 56 minutes. Stay away from weebly.

Weebly is a fiasco. I have had a paid plan on it since 2013. It was great before it was taken over by Square in 2018. Square tried to 'knit together' the weebly interface w/ Square's store. Ok maybe that should work-- but it DOESN'T. There are endless problems with items not charging shipping when they should, and charging it when they shouldn't. Ten months of contacting their "customer service" (aka customer disservice) has done nothing. Stay away from Weebly. When I have time to take on rebuilding my website on a new platform I'll switch, but omg, be warned, you will regret Weebly; find something better if you are starting out now.

I PAID for a 10y Weebly website in 2014. After a change of ownership, they're asking me to pay again, with 2 years left to go. And they can't be contacted. Outrageous.

Extremely dissatisfied with the customer service, which is almost impossible to contact. We bought their service after looking at all the articles and tutorials on their super flexible and rich website builder. Unfortunately once you purchase, you'll discover that the actual builder is totally different. When asked why, they will tell you that they just switched to a new platform, that will get the old feature deployed asap. After almost a year, we didn not see any change or imporvement at all. Also the app store is advertised with multiple integration possibilities but in fact not available! Pricing is also not transparent and every time you try to talk to someone from their customer service, if you are lucky to get there, 1 out of 10 you get incomplete answers or are pointed in a wrong direction that leads you to start another frustrating contact attempt! SCAM!

I rarely write reviews, but my recent experience with Weebly has compelled me to share my frustration and disappointment with their service. As a web developer with extensive technical skills, I can confidently say that Weebly has severely let me down.

I have a domain with Weebly that I wanted to move to a more reliable hosting service, Hostinger. However, Weebly's interface has been so broken that I've been unable to unlock my domain. With no live chat available, I've had to rely on their slow email support system. It took them an entire week to respond to my initial inquiry, and another week to reply to my response. Worst of all, they didn't even fix the issue!

I then requested that they contact the registry to unlock the domain, as Hostinger's support team confirmed it was still locked. Weebly never replied. I've sent them two more follow-up emails over the past month, but have received no response.

This poor service has greatly impacted my brother's business, which relies on the domain. He's now been without a website for two months, all due to Weebly's lack of customer support and technical competence.

In summary, my experience with Weebly has been incredibly frustrating and disappointing. I would strongly advise others to stay away from their service. If you're looking for a reliable and responsive hosting service, look elsewhere. Weebly has proven to be a massive headache that's not worth the time or effort.