WebstaurantStore Reviews Summary
WebstaurantStore has a rating of 1.9 stars from 851 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebstaurantStore most frequently mention customer service, credit card and return shipping. WebstaurantStore ranks 27th among Restaurant Supply sites.
I LOVE THIS BUSINES BUT LAST ORDER CAKE BOXES WAS VERY LOW QUALITY AND DAMAGE HOPE THE NEW ORDER GET BETTER
Placed an order for items that were "in stock". Got an email days later stating the items were not in stock and delivery would be delayed. I questioned how delayed the order would be 3 weeks later and was informed they no longer carried the item. They then asked me if I wanted a refund. Really? Con artists and I would not recommend this company to anyone, especially businesses.
Thank you for your review, Tim. In-stock items generally ship in 1-2 business days. For items shipping from the manufacturer, estimated processing times are listed on the item’s page. If we do not have enough stock on hand to fulfill your order, we will send you an email notification within 24 business hours. If you have a time constraint on your order, please respond to that email so that our team can work on a solution for you. I do apologize that the item then became discontinued. You would not have been charged as the item did not ship. If the concern is still ongoing, please email us at Help@Webstaurantstore.com and put it to the attention of Jarrod and I can look into this further for you.
I am so pleased with Webstaurant's service and products. The shipments have been very accurate and arrived swiftly. If their any questions or concerns customer service is very helpful. Whether you run a large establishment or a small bakery, like my own, they treat all equally well.
Thank you for your review, DIana. I'm glad to hear your orders have arrived quickly and our customer service was able to help you. If you have any questions, comments, or concerns, please email us at Help@Webstaurantstore.com.
I was able to receive a sample of the items I needed to review and they came in a matter of a few days. The items were of very good quality. I have placed an initial order of several cases and have taken advantage of the Plus program with FREE shipping. Looking forward to future orders. No problems from the start.
Thank you for your review, Joe. That's great you were able to receive your sample and use our Plus program! WebstaurantPlus is a monthly subscription service designed to help you save even more money. Almost every item we have on our site is either Free Shipping or Discounted Shipping, and you’ll see a flag for each on the item page. You can read more about Plus here: https://www.webstaurantstore.com/plus/. If you have any questions, comments, or concerns, please email us at Help@Webstaurantstore.com.
I have ordered from them for several years now. Always on time with my orders. Never any problems or mix ups
Thank you for your review, Erick. We are happy that you have enjoyed your time purchasing from us, and that you have never had any problems with your orders. If you do end up needing assistance on any orders or products, just email help@webstaurantstore.com and we will be happy to help!
It was very easy to find what I was looking for the descriptions helped me make my decision and the checkout process was eazy. ( I wish they would have showed the total including tax before I paid, not that it was a deal breaker but it would be nice to know)
Thank you for your review, Craig. We are glad that you have enjoyed our website, and that you have found it easy to use when deciding what to purchase. If you have any questions or need assistance, please email help@webstaurantstore.com and we will be happy to help.
I purchased a funnel from Webstaurants to make hard candy. My old funnel, from a different company, had a plastic nozzle that popped off after multiple uses.
I purchased this one because it was all metal. However, after my very first attempt, I opened the nozzle and not an ounce of the liquid came out.
When I contacted Rita, via chat, I asked about the return policy and she said they only except returns on unused item, and they charge a 30% restocking fee, no reimbursement for original shipping, and an additional charge for the return shipping!
I then told her that my item wasnt working and she responded that that was a warrant issue, and that my funnel didn't even have a warranty on it.
The agent asked if she could help me 'fix' the issue with the product. I told her I used it with liquid candy and her response was "I'm sorry that this is not working with the hard candy, and that would be a unique application, and not one that is recommend for this dispenser."
Even though I had already told her that I've used funnels in the past without this particular problem.
She made it very clear she would not put forth any effort into helping me.
When I asked to speak to a supervisor I was told:
"I am able to work with you directly, as we are able to assist all customers directly. I'm sorry that the dispenser is not working for your application, and since it was used, we cannot look into a return. Additionally, there is no warranty included with the dispenser to review this further. For products that offer a warranty, that would be listed on the items page. In the future, if you review an items, and you do not see your intended use listed as an option for the product, please feel free to chat in with us, and we can review to help advise if that would be a good product for your need".
So in summary, 'I can help you, but I won't because our customer service was made to help the company and not the customer.'
This type of customer service is absolutely despicable! This is not how a respectful company would handle their customer service, and this is a retched business model!
I will never purchase items from this company again, and am still in shock that they have the gall to run their business this way.
Thank you for your review, Ilana. I am sorry the funnel is not what you need for your use. The funnel purchased is designed for sauces and lighter syrups. The product is not designed for use with a thicker liquid such as liquid candy. Because this is not the intended use, and there is no warranty, we will not be able to issue a return and refund, as the product has been used.
Overpriced shipping. Lousy customer service. Unclear info. Inflexible about returns. Late on delivery. Just buy elsewhere
Thank you for your review, Uri. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. With regards to returns, the reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you have any questions about these processes, please let us know.
Paid for monthly Plus membership and did not receive benefits of discounts on shipping. I emailed support and never received a response back.
Thank you for your review, Rebecca. I was not able to locate your account using the information provided. For the Plus discount to be applied, the items must have the blue "Plus" ribbon, and the total of those Plus items must be over $29. If your order is fulfilling the requirements for the Plus program, please either try emailing help@webstaurantstore.com again or try our Live Chat, and we will be happy to help you!
I ordered a product which I did not receive. The shipping tracking number was no correct and did not correspond to any shipping company. I could not track my shipment. As it turned out I never received my shipment. I lost at $70.00 purchase. They are a scam. Stay away from this company. There is no way to contact them by phone. The "on line" chat is a scam as well/
Thank you for your review, Susan. I am sorry to hear that you have not received your product and were unable to track your shipment. If this is unresolved, please email help@webstaurantstore.com with your order number. We will be happy to look into this for you.
Bought the 3500 watt induction burner near the end of August. Tried it out for the first time about two weeks ago and it's immediately gave an error code. Reached out to the company only to be told they wouldn't back the warranty. No effort to assist me whatsoever just took my money ship me broken equipment and then told me to go pound sand. Let's give a particular shout out to Danielle a the useless excuse of a human who works in the customer screwing center.
Thank you for your review, Brian. I am sorry to hear your induction burner is not working. I was unable to locate your order with the information provided. Typically, under warranty, we will direct customers to the manufacturer, as we do not hold title to the warranties. If this is an Avantco unit, there may be some trouble shooting that can be done. If this is still ongoing, please email help@webstaurantstore.com so we can assist you further with this.
Easy to use reasonable pricing easy to navigate around the website. I am awaiting for the receipt of the material.
Thank you for your review, William. We are glad that you enjoy the website and pricing. If you have any questions, or need any assistance, please reach out to help@webstaurantstore.com and we will be happy to help.
And lastly this company would not honor my request for a return 3 DAYS after I received it - They said it was under warranty since I used it!: 'Turned it on'! & I had to deal with the manufacturer! THE WORST Experience ever with any purchase of any item...
"And by the way; Turning a unit on & discovering that it does not function as described DOES NOT make it a 'used' item!" $900.00 WASTED - Only a fool would use this BS Company...
Thank you for your review, William. When a unit is turned on, the elements begin their wear and tear. This is why the product is then considered new. WebstaurantStore does not hold title to warranties, which is why you will need to contact the manufacturer of the product. Being under warranty, they will be the one to work with you regarding the non-working unit. We also outline this information on our Conditions of Use page here: https://www.webstaurantstore.com/policies.html#Product_Policies. Should you need further information about the warranty, please let us know.
I purchased an $86.99+ 8.26 tax outdoor 2 burner stove. It's poorly made and would like to return for refund but their return policy makes it impossible to return due to cost. Of the $95.25 cost of purchase, it's going to cost shipping back the item $39.35 plus $26.10 restocking fee. The refund would be approximately 1/3 of total cost in the amount of only $29.80. Buyer beware. Read return policy before buying. I will never buy from this company again.
Thank you for your review, William. We were sorry to hear that you wished to return your product. We put our return policy on our Conditions of Use page for all customers to view prior to purchasing on our website. This can be found here: https://www.webstaurantstore.com/policies.html#Returns_Policy. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed.
Quick and easy website. Good prices and even better service! Great selection of items to choose from.
Thank you for your review, Ed. We are glad to hear that you have enjoyed our website, prices, and service! If you have any questions or need further assistance, please email help@webstaurantstore.com and we will be happy to help.
User friendly site, great services. I have been using this site for years and can't imagine using anyone else.
Thank you for your review, Tim. We are thrilled that you have enjoyed our site and the products. We look forward to continued business with you. If you have any questions about any products or orders, just let us know and we will be happy to help.
We have been searching for this type of spatula for a while now. I'm glad I found it here. And we just hope it is what we have been looking for. Here is to hoping fingers crossed.
Thank you for the review, Dan. We are glad that you were able to finally find what you have been looking for and that it ended up being on our site! If you have any questions or need assistance, please let us know.
! 11Never had such a quick and easy shopping experience, I found exactly the items I wants---the menu bar is very detailed. Thank you!
Thank you for your review, Yvonne. We are glad to hear that you have enjoyed the website, products, and found our site easy to use! Please let us know if you have any questions or if you need any assistance.
I received a table top fryer from company. It was grungy and somewhat beat up. I called and sent photos to customer service. Within two days a new unit arrived via FedEx. CS was polite, efficient, and very helpful. Did everything right!
Thank you for your review, William. We were sorry to hear about the condition your fryer arrived in, and we were happy to take care of this for you! If you need any other assistance, just email help@webstaurantstore.com and we will be glad to assist!
Stay clear of this sham company. They sent me a different handle then they had advertised on their website. Then initaly wanted me to pay restocking and shipping fees to return. They also refuse to admit they sent me a handle for a different model then I have. This company sucks. And I paid around 130.00 for a handle that will be thrown in the trash since it cant be used on my model I have because the handle they sent does not have the attachment on it the other handle has. Dont waste your money. They told me the manufacturer said that's the right handle. I have a motorscrubber jet. The handle is for the motorscrubber jet 3 which is a new unit not the one I have. So that's a ridiculous response. They dont take responsibility for anything. Stay clear
Thank you for your review, Deanna. I was unable to locate your order with the information provided. If this issue is still ongoing and you believe the wrong part was sent, please reach out to help@webstaurantstore.com and our team can look into this further for you!
From the business
Conveniently shop over 345,000 restaurant supplies & equipment products in our online restaurant supply store. Extremely fast shipping & wholesale pricing on ALL restaurant supplies from the #1 restaurant supply company. Over the years we have expanded our selection of commercial equipment and wholesale supplies to include healthcare, educational, food, beverage, office, parts and hotel supplies.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Karla. I apologize if the cake boxes weren't up to the standard that you expect from Webstaurantstore. Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 5 business days of receipt so we can find a solution for you. We may request pictures of the damage to help with this process.
There are rare occasions where our carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Traces with ground carriers take approximately 1-3 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution. If your concern regarding the damage was not resolved, please reach out to us with your order number and we can look into this for you. You can email us at Help@Webstaurantstore.com and put it to the attention of Jarrod.