WebstaurantStore Reviews Summary
WebstaurantStore has a rating of 1.9 stars from 851 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebstaurantStore most frequently mention customer service, credit card and return shipping. WebstaurantStore ranks 27th among Restaurant Supply sites.
Ordered product get email saying contact them. Called was told they didn't like my email. Email company said this company has a problem that needs to be fixed.
Then they asked for me to send a drivers license for proof, wanted a DL, which has nothing to do with a email, I asked them to furnish their DL I was asked what for reasons and said I need to know who I am sending this information too. He immediately canceled the order and hung up. I truly believe this company was going to use the ID for some criminal act. Stay away from this company very alarming.
Pricing is agreeable The plus membership makes free shipping of any item a great option for small business owners and residents in the likes.
Thank you for your review, Noreen. We are glad that you enjoy our products, pricing, and the WebstaurantStore Plus membership. If you have any questions or need assistance, just email help@webstaurantstore.com and our team will be happy to help.
I purchased roughly 30k of cooking equipments from this company, one of the items due to the voltage not being what i need, i asked them to return it kindly however they are asking me 35 percent deduction which is $2300! That's why you shouldn't buy anything from this company since there are so many other great options such as Katom, Amazon etc.
I will call my credit card company plus take them to small claim court!
Such an horrible and stressful experience
Thank you for your review Omer. I do apologize for any frustration surrounding your order, and I am sorry that the wrong item was ordered. I was able to review your order and see what has transpired so far. The fryer that you ordered does specifically state that it is a 480v unit. This is listed in the title, on the item page, and in the spec sheet. Typically, a product will need to have the original packaging in order to be returned. I can see that we were able to work with the manufacturer and request the return even though the unit does not have the original packaging, should you wish to move forward with it. Please feel free to reach us at Help@Webstaurantstore.com if you have any further questions regarding the return.
They have a variety of merchandise and different sizes. Ordering is fast and easy. The shipping cost was a little too much thou. Other than that the store is highly recommended.
Thank you for your review, Manuel. We are glad that you have enjoyed our website and the products. Unlike most wholesalers, we do not include the price of shipping into the pricing of our items. This way, we can offer the lowest possible prices for all of our customers. This does mean we put the full shipping amount on at the end. Typically, the more products you purchase, the better your shipping rate becomes for each individual item. If you have any questions about this or any other processes, just email help@webstaurantstore.com and we will be happy to help.
Received my order on 10/1/20. The jelly has a "best if used by 10/16/20" date. This is unacceptable. You staff says that if I use them (200) soon it should be fine. If this is how you sell all your products you should be ashamed.
Thank you for your review, Sheryl. Products like the jelly should typically arrive with a minimum of one month left before the best buy date. Because this was not the case, we have reshipped you another case of jelly for no charge. If you have any additional questions, please email help@webstaurantstore.com and we will be happy to help.
I enjoy all the items you have but you should offer free shipping over 100.00. I'm sure I would buy more
Thank you for your review, Luanne. As a bulk wholesaler, we do not include any shipping or handling into the price of our items. As a result of this, we do put the shipping on at the end. Typically, the more you purchase, the lower the shipping cost will be for each item. Additionally, it is cheaper to ship to a commercial address as opposed to a residential location. If you have any additional questions, please email help@webstaurantstore.com and we will be happy to help!
Great site, easily found the correct part. Great prices, shipping offered for overnight. You can't beat this.
Thank you for your review, Catherine. We are thrilled that you have enjoyed our website and that you found your part easily. If you need any assistance or have questions in the future, please email help@webstaurantstore.com and we will be happy to help.
2 months after confirmed delivery still no product AND they charged me $66 for a refund. After they confirmed the package was sent to a non-existent address they resent it to the same address WITHOUT MY CONSENT.
Thank you for your review Sam. I do apologize for any confusion or inconvenience surrounding your order! I was able to review the order and what has transpired thus far. The order was placed on 8/7 and everything shipped out on 8/13 to the shipping address that was entered when you placed the order. The shipping address is included in confirmation order emails so our customers can follow up with us if they entered something incorrectly. I see that you had contacted us on 8/17 stating that you had not received the order, and we started a trace with the carrier. When the carrier was not able to locate the original shipment we offered you a replacement order or a refund, and you confirmed a replacement order. When we advised that replacement orders will go to the original address (due to tax purposes/laws) we recommended cancelling the replacement order so you could place a new order to the correct/updated address. We also then submitted the refund request for the order. If you have any further questions or concerns, please feel free to reach out to us at Help@Webstaurantstore.com.
Due to the pandemia we have to make some change in our store and find great price good service and fast delivery
Thank you for your review and kind words, Osmel. We are glad that you have enjoyed our website and that we are able to help you during the pandemic. If you have any questions or need assistance, please email help@webstaurantstore.com and we will be happy to help!
Website well put together with excellent selection options. Pricing hard to beat. Will purchase from them again.
Thank you for your review, David. We are glad that you have enjoyed our website, pricing, and products. If you need any assistance or have any questions about any products, please email help@webstaurantstore.com and we will be glad to help.
I have completed the latest box and there were many bottoms leftover. Do I need to start counting my items? I am not receiving 80 lids and 80 bottoms. I am losing money because of this oversight, What will you do to satisfy me staying with this company?
Thank you for your review, Mack. I am sorry to hear that you may not be receiving as many lids as you should be. If you receive a product that has both bottoms and lids, please check that you have the proper amount of each. If you are missing any lids or bottoms, please reach out to help@webstaurantstore.com with your order number and we will be happy to assist you.
Thanks for the great Customer service, this is my second time ordering from here and everything went smooth.
Thank you for your review, Moses. That's awesome to hear our Customer Service team was able to help you out! If you have any questions or concerns, please email us at Help@Webstaurantstore.com.
Easy quality products for a great price and speedy shipping. Always able to find what I need and get it quickly
Thank you for your review, Joel. I'm glad you were able to find such great prices and receive your products quickly! If you have any questions or concerns, please email us at Help@Webstaurantstore.com.
I accidentally ordered 2 of 1 item. Tried to contact customer service immediately, but was informed item had shipped. Order had been placed approximately 10 mins. Prior. Will not return due to so many fees. Did not receive satisfactory answer to my problem.
Thank you for your review, Betty. We pride ourselves on our ability to process orders quickly and we do not guarantee that you can modify an order or cancel it once placed. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you have any questions or concerns, please email us at Help@Webstaurantstore.com.
I placed an order for a sink with this company. Afterward, I realized I wanted to add more items to the previous transaction so I went back to my order. There is a function that says, "add items" on the order. I clicked this and added 3 other items. Then I received and was charged for 2 sinks. According to the company, I placed two separate orders. They told me if I wanted to return the sink, they would charge me a REDICULOUS 30% restocking fee + shipping. This is why AMAZON thrives... because of poor customer service like yours.
Thank you for your order, Nhi. After an order is placed, you are not able to add items to your order and there is a very brief window, through your account dashboard if you are registered, where you can cancel your order, if applicable. We try to process orders as quickly as possible and we do not have the option to modify an order after it's been placed. That being said, there are times where you can reach out via chat or email to request a change on your order but we are not able to guarantee we can do that since our orders are processed so quickly.
The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you have any questions or concerns, please email us at Help@Webstaurantstore.com.
Ease of finding what you need and ordering says it all. Would recommend this company use at hotel where I work and there delivery is quick and accurate
Thank you for your review, Lynn. It's great to hear you're able to find what you need! If you have any questions or concerns, please email us at Help@Webstaurantstore.com.
I will take note and share the chat and sentiment with others to do the same and not use this business any more!
Small minority owned business.
Thank you for your review, Tam. I am sorry to hear that you did not have a pleasant experience. While we do try to follow our business model, we do understand that our business model at times may not suit all customers. If you are still experiencing an ongoing issue, please email help@webstaurantstore.com so that we can assist you. If you put "Attention Jason R." and your order number in the subject line, I will be happy to look into this for you! I was not able to locate your order or account using the information provided.
They send a wrong item ( lid for a brazier). They admitted sending the wrong item ($15) and I should pay to send it back ($15 postage) and they would charge me a 30% restocking fee.
Oh my GOD. Who does this?
Im glad I only spent $3,000 with them.
Thank you for your review, Chet. I was unable to locate your order using the information provided. If the product shipped is the product ordered, a standard return would be applied. This would include return shipping and a restocking fee, which would come out of the refund. If this issue is still ongoing, please email help@webstaurantstore.com and put "Attn: Jason R" in the subject line, along with your order number. I will be happy to look into this for you.
I made a order for $ 95.98 I received the wrong item. I told them by email but they keept saying that this is the item I ordered but it was not. They don't want take it back. They don't want to pay for return shipping and restocking.
I can't use this item so i want to return it then
I WAS TOLD IF I WANT TO RETURN THIS AFTER RETURN SHIPPING AND RESTOCKING
I OWE THEM $ 3.99 MORE.
I REPEAT THEY WANT $ 3.99 MORE FROM ME IF I WANT TO RETURN IT.
And the item is sitting in my storage room.
Thank you for your review, Mandeep. I was unable to locate your order using the information provided. If the product shipped is the product ordered, a standard return would be applied. This would include return shipping and a restocking fee, which would come out of the refund. If this issue is still ongoing, please email help@webstaurantstore.com and put "Attn: Jason R" in the subject line, along with your order number. I will be happy to look into this for you.
Was sent the wrong item various times. This time I gave it to the installer before checking and was wrong again. I got a oh well too bad from them. Used to buy at least 4 sinks a month. No longer. That's why places like amazon existe.
Thank you for your review, Francisco. I am sorry to hear that you have been receiving something other than what was ordered. If this situation is still ongoing, please email help@webstaurantstore.com and put "Attn: Jason R." in the subject line with your order number. I will be happy to look into this for you.
From the business
Conveniently shop over 345,000 restaurant supplies & equipment products in our online restaurant supply store. Extremely fast shipping & wholesale pricing on ALL restaurant supplies from the #1 restaurant supply company. Over the years we have expanded our selection of commercial equipment and wholesale supplies to include healthcare, educational, food, beverage, office, parts and hotel supplies.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review. I could not find your account with the information provided. For customer security, there may be times that our E-Commerce Risk department requests information such as a photo ID or a bill showing your address. This is strictly for customer security in order so that we can verify identities. If this is requested for a first order, it will typically only need to be verified just the one time. If you have any further questions about this process or business model, please email help@webstaurantstore.com and we will be happy to help.