WebstaurantStore Reviews Summary
WebstaurantStore has a rating of 1.9 stars from 851 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebstaurantStore most frequently mention customer service, credit card and return shipping. WebstaurantStore ranks 27th among Restaurant Supply sites.
The video made this a easy decision very informative and easy to order. It came recommended by my son in law.
I place an order ( #*******) and pay next day delivery on 08/20/20 and 5 days later I find out that they haven't not even give my package to UPS and every time I contacted them they keep giving me false hope that was UPS not delivering and when I contacted UPS the confirmed that not package was received and all webstaurant did was created a shipping label and never give package to UPS.
SO PLEASE FUTURE VICTIMS DONT PURCHASE FROM THIS STORE!
Thank you for your review, Noe. We were sorry to hear that you had not received this order, let alone not receiving it next day as ordered. It appeared that the carrier had lost the shipment, and we have refunded you in full for this order. If you have any further questions, please reach out to help@webstaurantstore.com and our team will be happy to assist you.
Company description was wrong on a product. Their answer was well the picture was right so that i good enough. STAY AWAY FOR THIS COMPANY! Horrible Customer Service
Thank you for your review, Chris. While I could not locate your order with the information provided, I am sorry for the frustration. If we have an incorrect description on our website, we will typically take care of our customers as that would be the fault of something we did. If this is still unresolved, please email help@webstaurantstore.com with your order information and put it "Attn Jason R" and I will be happy to look into this for you.
Worse customer service I have ever seen. I ordered 32 black outdoor chairs from this company on June 25th. I paid close to $2000. 00 for them. They actually show as being delivered. They have not been delivered. The delivery date on them has been changed 6 or 7 times. As a small business, a restaurant, that has been reduced to 50% indoor capacity, we spent part of the grant money our city gave to us on outdoor improvements, so that we would have a fighting chance at keeping our business that opened February 1st, opened. These people have been impossible to work with. Offering us Navy Blue or Tan Chairs that could be shipped now, 2 months later, for $2000. 00 when our tables are grey and black. I have had to ask our customers to bring their own chairs to any outdoor events that we have had and we have been unable to use our outdoor seating otherwise. What good is outdoor seating without seating?
Don't bother with your condescending apology... Send me my chairs and a gift certificate for my inconvenience and loss of income.
Thank you for your review Laura. I do apologize that the ship date on your chairs has been pushed back! We are not able to guarantee ship dates with manufacturers, as it is subject to their stock and availability. If our team has offered you other colors, it is because we are trying to help you in this situation and offer options that are available to ship out sooner. We have seen a large influx of orders for outdoor seating, outdoor tables, umbrellas, and other outdoor dining accessories as many businesses have had to accommodate new restrictions and offer more outdoor dining. Because of this, many manufacturers are backordered. I am very sorry for the inconvenience. I was not able to find the order under your name, however feel free to send the order number to Help@Webstaurantstore.com so we can look into this further for you.
First time using but the shopping was easy and quick. I'm looking forward in using this way of shopping. Do have to stand in line at the local grocery.
Thank you for your review, Joe. We are thrilled that you have enjoyed our website and products. If you need assistance with anything, please email help@webstaurantstore.com and we will be happy to help.
Beyond regrettable buy, shame on me for not buying local! I purchased a wine refrigerator for $1400 dollars plus shipping, it was brand new, the part that was concerning to me is there was a stipulation of no returns on this product, i thought well it's brand new what do i have to really worry about? I called the toll free number to confirm there's no return on a new product and he confirmed it, strange as it was i thought it would be fine! WRONG right out of the box it did not cool, it turned on but would not cool one degree! Triple read the owners manual, called the toll free number off the company, it's in France btw totally different time zone! In short i was stuck with a expensive and new paper weight! Don't give this company your business! They don't have a showroom or a physical store there just a Broker! Save the headache and buy local.
Thank you for your review, Doug. I am sorry that your wine refrigerator is not working! WebstaurantStore does not hold title to any warranties. If a product is not working properly, it would go through the warranty provided by the manufacturer. This information can be found here: https://www.webstaurantstore.com/policies.html#Product_Policies. If the situation is still ongoing, please reach out to help@webstaurantstore.com and we can try reaching out to the manufacturer on your behalf.
I ordered IQF haddock plus 3 other frozen items 3 1/2 weeks ago. Nothing received. Each week I reached out to help desk. Each week they stated it was being shipped in the next day or two. They blame COVID for delay, but when questioned cannot explain why the delay when website continues to show all 4 items in stock. Apparently they are "fishing" for other unsuspecting buyers like me to become trapped in their scheme. They were reliable in the past, but not now. Not sure what happened but suggest looking elsewhere. Offering my store compliant number (Case **************) if you want to verify. Contacting them regarding this post may help them improve.
Thank you for your review Billy. I am very sorry for the delay in your order shipping out! The warehouse that our consumable items ship from was on a two week delay. This was due to COVID, as well as an influx of orders in this specific warehouse. This was not related to a stock issue, which is why the items that were ordered continued to show as in stock on our site. I do see that our Customer Solutions team continued to monitor this situation for you, and your order did ship out on 8/17. I apologize again for the inconvenience. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any other concerns.
I made a purchase from Webstaurant and waited 3 weeks and they never shipped my order, I went to live chat and each time I was asked to wait 1-2 days for shipping. I decided to cancel the order and received an email saying I've received credit for my order and was told to wait 2-3 days and still haven't received anything. I went to the live chat again asking about my credit and was completely ignored, it's like talking to a robot.
Thank you for your review, Nae. I am sorry that you have not had a pleasant experience and that you are still waiting for your credit. I am unable to locate your order using the information provided. If you email help@webstaurantstore.com and put "Attn: Jason R" in the email, I will be happy to look into this for you.
Double check the free shipping is very misleading. To me it very expensive. The shipping is about third the cost of the item.
Thank you for your review, Wilma. As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. Certain items do ship for free though! Be sure to watch out for the “Free Shipping” banner on select items throughout the site. Please be advised that if you purchase items with the "Free Shipping" banner, and items that do not have that banner, that there will be shipping for those items without the banner. If you have any questions, please feel free to contact us at help@webstaurantstore.com.
I purchased two items online on a thursday afternoon, need the items quickly so i chose next dat delivey. The items arrived on Monday. Contacted customer service to return the items and get a credit for the $39 next day air. Was told i would not be getting the credit and would have to pay return shipping and a 30% restocking fee. Would not recommend this vendor to anyone.
Thank you for your review, Gil. While I could not locate your order with the information provided, I can explain our expedited shipments. For expedited shipments, the order must be placed by 2 PM Eastern Time in order to be shipped the same day. After that cutoff time, the order would be processed the following business day, which was Friday. Express shipments only deliver on business days, which is Monday through Friday. This would put the Next Day Shipping for an order placed after 2 PM EDT on a Thursday be guaranteed for delivery on Monday, which is the day your order delivered. This information can be found on our Conditions of Use page here: https://www.webstaurantstore.com/policies.html#Shipping_Policy If you have any questions about this, please feel free to reach out to help@webstaurantstore.com.
Great to be able to order what I did online. Shipping cost seemed steep, though (2.5 times my purchase), so I'll have to re-consider making any future purchases..
Thank you for your review, Joseph. I am glad that you enjoyed the product and that you were able to find what you needed on our website. With regards to shipping, we do not absorb shipping costs into our wholesale prices. Because of this, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. If you have any questions about this, or other products, feel free to email help@webstaurantstore.com and we will be happy to assist.
Terrible Business to work with. Their Shipping is way expensive and is poorly poorly executed. You will pull your hair out when you interact with the customer service team who will frustrate and waste your time and not resolve anything for you.
I have had several instances, and none was resolved with out too much effort put into it.
No longer doing business with them real Jokers!
Thank you for your review, Anken. I was unable to locate your order/s using the information provided. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. If you have any unresolved issues with any orders, please email help@webstaurantstore.com and put "Attention Jason R" in the title, along with your order number, and I will be happy to take a look at this for you.
I purchased these for an event. They are very well constructed and sturdy. I absolutely love the 2 tone look.
Thank you for your review, Zina. We are thrilled that you enjoy the chafing dishes you purchased for your event. If you have any questions about any orders or products, feel free to reach out to help@webstaurantstore.com and we will be glad to assist.
A ground all I was looking for, but the shipping is so expensive and monthly subscription even more#$99 a month
Thank you for the review, Oscar. We are glad that you found what you were looking for. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. If you need any assistance in the future, please email help@webstaurantstore.com and we will be happy to help.
So far so good, but shipping cost is ridiculous. This will limit my orders. I am too small to justify a PLUS membership.
Thank you for your review, Beth. We are glad that overall, you like the products and our website. With regards to the shipping costs, since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Should you need any assistance in the future, please reach out to help@webstaurantstore.com and we will be glad to help.
I understand it is difficult to get products during this nightmare, but getting a Back-In-Stock notice and adding to cart within 30 seconds then being told they are now Out-Of-Stock seems unlikely. Back-In-Stock means the item(s) are In-Stock for everyone, not in someone else's cart already from orders placed months ago.
If they were not available for everyone on a first come, first serve, stop sending Back-In-Stock notices until that is a true statement. What is the point of being added to the Notify list when the products are already spoken for? There isn't even an opportunity to place an order so we can be the "1st in line" when these products come back in again. I was told that the reason we didn't get any was because of previously placed orders. Ummm. Why can't we place an order so ours is an "In Process" order?
As a small organization, we spend a lot of time trying to get products that other much larger organizations may more easily have access to. Order more, spend more.
This isn't even the first time this has happened, which is why it is so extremely frustrating. Back to the end-of-the-line.
Thank you for your review, Cheryl. When products that are out of stock come back in to stock, we do fill any backorders first, and then accept new orders. I apologize that this has caused inconveniences of receiving the automated email when the product may not be available for purchase. We do not open the product for more customers to place an order, so that we can limit the amount of backorders that we have. It is unfortunate that the COVID-19 pandemic has caused such high demand for certain products. We will keep working to get as many in as possible in hopes that soon stock will be readily available.
I placed my order on 7-21-20. It's 7-30-20 and I still have not received my order. Lesson learned, if you need the order for something urgent, order from Amazon. Shipment is much faster and a lot cheaper (or no cost if order is over $25). This will be the last time I will order from WebstaurantStore.
Thank you for your review, Jade. I was able to locate your order using your information. The order was shipped from our PA location on 7/23 and delivered on 7/30. While we do try to ship from the closest location for our customers, stock may not be in that location and may have to come from a warehouse further away. Our processing times are typically 1-2 business days, and transit from PA to CA is about 5 business days, which puts the delivery date of 7/30 as being accurate based on the location of the stock. If you have an urgent need for an order, we do offer expedited shipping options for an additional cost. Additionally, if you contact help@webstaurantstore.com prior to placing the order, we can confirm where the stock of your item is located. We will also provide estimated delivery date ranges in the shopping cart under the green link that says "When will I receive my order?" If you have any additional questions about processing and transit times, please let us know.
The items are of good material, nice colors. The price of each item is fair and reflect the quality of my purchase. The ease of using the checkout format was great. Overall, this was a fine experience!
Thank you for your review, Lawrence. We are glad to know that you have enjoyed the products, both in quality and price. Should you need any assistance, please email help@webstaurantstore.com and our Customer Solutions team will be glad to help.
This place is basically the uline of the restaurant industry, super overpriced crap with trash customer service and a huge budget on marketing. They have all sorts of stuff and i was consistently spending money here because of the convenience of auto saved checkout information, that was saving me a decent amount of time on ordering. However after ordering some goods that arrived damaged, i realized they are wasting too much money on the customer service side, maybe better for buying toilet paper than equipment or machinery as they won't stand behind the stuff they sell, so probably just stick to the bare essentials and dont get anything unique, serviceable or valuable here.
Thank you for your review, West. I am sorry to hear that you have experienced damages and possible defects of products. If a product is damaged, we can typically get this resolved for you. If an item is possibly defective, we will usually refer customers to the manufacturer, as the warranty falls under the manufacturer. WebstaurantStore does not hold any warranties, which is why customers are encouraged to contact the manufacturer. The manufacturer typically prefers to work with the end user, as they are with the equipment. I could not find your order with the information provided, but if this is still an ongoing issue, please email help@webstaurantstore.com. If you put the email to "Attention Jason R." I will be happy to look into this for you.
My one stop shop quick order and quality products Thanks I tell my friends all the time
Lew Shealy
I also like the wide variety of products you can purchase like I said one stop shopping
Thank you for your review, Lew. We are glad to know that you have appreciated the products from our website. Thank you for telling your friends about us, as well. Should you need any help or assistance in the future, feel free to email help@webstaurantstore.com and we will be happy to help.
From the business
Conveniently shop over 345,000 restaurant supplies & equipment products in our online restaurant supply store. Extremely fast shipping & wholesale pricing on ALL restaurant supplies from the #1 restaurant supply company. Over the years we have expanded our selection of commercial equipment and wholesale supplies to include healthcare, educational, food, beverage, office, parts and hotel supplies.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the review, Richard. We are glad that you have enjoyed our website and products. If you need any assistance, just email help@webstaurantstore.com and we will be happy to assist you.