WebstaurantStore Reviews Summary
WebstaurantStore has a rating of 1.9 stars from 851 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebstaurantStore most frequently mention customer service, credit card and return shipping. WebstaurantStore ranks 27th among Restaurant Supply sites.
Having everything with prices readily available is handy for making comparisons. The plus option for free shipping really helps too!
I purchased a square fabric table cloth. When I opened it, I was surprised to find that it wasn't a whole piece of fabric; rather a patchwork. Neither the on-line description nor the photo represented that the table cloth had seams. When I asked for a refund I was told there was a 30% restocking fee! On an item this company misrepresented?! By the time they charge me postage to return it, I'm left with a fraction of what I've paid. Run! Do not even consider!
Thank you for your review, D. A. I am sorry to hear you were not satisfied with your table cloth. While I could not locate your order with the information provided, I can provide you with information on our table cloths. If a table cloth is bigger in size, it will most likely come with a seam. On the product pages, we will have a section of "Customer questions about this product." One of the questions is "Will this table cover have a seam?" with an answer of "Due to the size of this table cover, it is made of two pieces of fabric sewn together, so there will be a seam where the pieces are joined." If the product you ordered/received does not have this notification on the item page and the issue is still ongoing, please email help@webstaurantstore.com and put it to the attention of Jason R. And I will be happy to look into this for you.
We purchased several items from here recently, and had lots of trouble getting any help when items came in damaged. The utility cart was faulty, and we have yet to get a replacement. We order ice cream cones, and it took an act of congress to get a credit for them. We sent numerous photos-- and they made us feel as if the crushed and damaged cones that we received was our fault. We paid outrageous shipping charges for the items that we had to throw in the garbage. And still got charged the huge shipping expense, and received nothing for that expense, except lots of headaches. It took a ridiculous amount of our energy to simply find someone to talk to and get a resolution. Way too much trouble. And we were a loyal customer who has shopped with Webstaurant for years. Not sure if I purchase from them again. I would like to feel appreciated for my business. I don't feel that this company cares-- they are so big, that the service side of the business means nothing.
Thank you for your review D. P. I am sorry to hear that you had a lot of damages with your order. Damages caused by a carrier are certainly not the fault of the customer, and I am sorry to hear you were made to feel as though it was your fault. Whenever a product is damaged, we will offer a reshipment or a refund. If a reshipment is chosen, we will typically not provide a refund on shipping. If a refund is chosen, then a refund for the difference in shipping is provided. I'm not able to find your order with the information provided, but if the situation with damages is ongoing please reach out to us at Help@Webstaurantstore.com and put it to the attention of Jason R. I will be happy to look into this for you.
I've placed many orders in the past and continue to order due to excellent products and service! Fast and easy!
Thank you for your review and kind words, Arcelia. I am glad that you have enjoyed our website and the products we have to offer. If you need any assistance or have any questions, please email help@webstaurantstore.com and we will be happy to help.
I rely in WebstaurantStore for my Personal Chef business. They always have the item I am looking for or a great subtitute to get the job done. The pricing is more than fair as well.
Thank you for your review, Karla. I am glad that you have been able to find the products that you need on our website. If you have any questions or need assistance, please feel free to contact us at help@webstaurantstore.com.
Could not find cover for pot was helped fast and got infermation on # of cover for sauce pot top enjoyed the experiance with webstaurant web sight
Thank you for your review and kind words, Karl. I am glad that our customer service team was able to help you locate the cover for your pot. If you have any additional questions or need further assistance, just let us know. We can be reached at help@webstaurantstore.com.
You don't have to order case items on every item, although it is a little cheaper. But for home I wanted variety. I love the air neutrilozer by Rubbermaid. Hard to find but this place has it all!
Thank you for your review, Lori. I am thrilled that you have enjoyed our items and the air neutralizer. If you have any questions or need assistance, feel free to reach out to help@webstaurantstore.com.
Received wrong merchandise, called customer service twice, They couldn't understand the problem. REfused to actually listen, Kept promising to ship the right order, never saw it, never received it. CAn't add a picture of something that never was shipped or received.
Thank you for your review, K G. I'm sorry that you did not receive the product you ordered and that there has been miscommunication with customer service. I'm not able to find your order with the information provided, but if the situation is ongoing please reach out to us at Help@Webstaurantstore.com and put it to the attention of Jason R. I will be happy to look into this for you.
Great deals. Choose the free shipping option to make it worth the selection. They have plenty of supplies for any restaurant or catering business.
Thank you for the review, Lee. We are glad to hear that you enjoy the free shipping program, WebstaurantStore Plus. It is a great way for customers that order frequently to save on their shipping. If you have any questions or need assistance in the future, feel free to reach out to help@webstaurantstore.com and we will be glad to assist.
I have ordered stainless steel utility tables that provided storage below, measurement cups, mixing bowls, a pasta rack and now Hocking glasses and a heavy duty stainless steel pot aluminum clad. Webstaurant never disappoints. They are always professional and efficient in shipping their products. I always go back to their website to find new ideas for the kitchen. And to buy great finds.
Thank you for the review and kind words, Madeline. We are thrilled that you have enjoyed the products purchased from WebstaurantStore. Should you need any assistance with any products or orders in the future, please feel free to reach out to help@webstaurantstore.com.
This is the only company I order from when I have a event to cater. Love the quality of the products
Thank you for the review and kind words, Roxanne. We are glad that you love the quality of the products we provide for your catering company. If you have any questions or need assistance, please reach out to help@webstaurantstore.com.
Clean, quality rolled oats. Ordering online is simple and the product delivery time is satisfactory. Contents are safely packaged and consistency throughout is consistent.
Thank you for your review, Michael. We are glad that you enjoy the rolled oats from our site, as well as the way the product arrives. If you need any assistance or have any questions, feel free to reach out to help@webstaurantstore.com.
This company start to be Ridicules, I ordered a table and I received the table without legs and screws, after a week I received the legs ( after complain) now I have to go to Home Depot to buy the crews.
Never again.
On top over an hour for that customer service
Thank you for your review, Michele. I'm sorry that you weren't shipped all the parts and I'm happy to hear we were able to resolve the situation for you. You can always contact us by email at Help@Webstaurantstore.com. I'm not able to find your order with the information provided, but if the situation is ongoing please reach out to us at Help@Webstaurantstore.com and put it to the attention of Jarrod.
Safe and secure, they're always online to guide you through your purchase if you have any questions 24 hours a day.
Thank you for your review, Adesanya. It's great you were able to find our helpful guides. If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
Very easy to navigate the web site. Found exactly what I wanted. I have received the product and it is high quality and looks spectacular.
Thank you for your review, Jennifer. I'm glad you were able to find what you need! If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
They are the best place to buy restaurant and Maintenance supplies the price is great and the quality is the best I have ever seen and they ship it fast
Thank you for your review, Paul. It's great to hear that you are able to find the items you want at a great price! If you have any questions or concerns, please reach out to us at Help@Webstaurantstore.com.
Poor communication to customers! I placed an order, the item description clearly states ships in 2-3 days... its been well over a week and not even shipped yet. On chat with customer service and they "estimate it to ship out this week". Not very satisfied customer, but they don't seem to care.
Thank you for your review, Matthew. Our warehouses strive to have orders processed and ready to ship within 1-2 business days. Most products ship from one of our warehouses within the U.S. However, since some items will be shipped directly from the manufacturer, delivery times may vary. Common carrier deliveries typically range from 1 to 10 business days for delivery, depending on your proximity to the shipping location. Ground shipping can typically take anywhere from 1 to 7 business days. If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays: Christmas, New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving. Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed.
If you need your order more quickly, you may select Second Day or Next Day in your shopping cart (availability dependent on your location). These options guarantee that, as long as the items you’re ordering are in stock, the order will be prioritized in our system and arrive by the end of the following business day (Next Day), or the end of the second business day (Second Day). These options are not available for common carrier orders. Inclement weather may cause shipping delays that are not covered by this guarantee.
These orders must be placed before 2:00 p.m. EST to ship same day and are only available for delivery on business days (Monday through Friday). For orders shipping directly from the manufacturer, shipping cutoff times may vary. Next & Second Day orders received after 2:00 p.m. EST will be processed on the following business day. If you have any more questions or comments, please reach out to us at Help@Webstaurantstore.com.
I've had too many disappointing experiences to count. Items often arrive damaged due to poor packaging. Whole orders get delayed when one item is out of stock. I'm not a happy customer, obviously.
Thank you for your review, Thomas. I'm sorry that you have had orders arrive damaged. Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 5 business days of receipt so we can find a solution for you. We may request pictures of the damage to help with this process. When an item on an order is out of stock or backordered we try to email within 24 hours of the out of stock or backorder so that our customers can make informed decisions as to whether they would prefer to wait, cancel the item, or substitute the item. I'm not able to find your orders with the information provided, so if the situation is still ongoing, please reach out to us at Help@Webstaurantstore.com.
Ordered 6 chaise lounge chairs. Paid $250 for shipping. They said had to inspect before signing delivery receipt. Took them out of packaging to inspect. Spec sheet said seat of chair was 27". When I went to put pads on 2 days later found they were only 21" seat. Company says they contacted manufacturer and they said they should measure 27" across not including arms. I only ordered the chairs because of the width! I didn't need to spend $250 in shipping for that size chair! I could buy that size at my local Walmart or box store! They offered me a return, but I had to repackage every chair in its original packaging and secure them to a pallet and I would be responsible if there was damage in the return! When I said no they responded as you see in photo below. They want me to package and box them and they didn't come to me in boxes! WHAT? How is the supplier and manufacturers error costing me money? They did offer that I keep these useless chairs and give me a $100 store credit. I spent $250 in shipping! Oh, and as a curtesy they would waive the restocking fee! LOL
Thank you for your review, Laurie. I was able to review the order and I do see that the manufacturer has confirmed that you received the correct item but we were able to discover that the spec sheet is incorrect. I do apologize for the inconvenience. We are working with the manufacturer to have this updated on our site. We like to be able to provide our customers with all possible resolutions so that they can pick the one that is best for them. We offered a partial refund on these chairs if you were willing to keep them, or a no-cost return. We advised you that you would be refunded in full if you preferred to return them. If you have any further questions about the return, feel free to contact us at Help@Webstaurantstore.com.
I bought four cases of glasses from them. When I open the cases most of the classes were broken. When I called the company they wanted me to take out the broken glasses, because they don't take damaged goods back, and To only send back the ones that were not broken. I asked him how he expected me to take out broken glass and he told me to go get a good pair of rubber gloves.
Worst customer service I have ever encountered!
Thank you for your review, Amy. I'm sorry that your order arrived damaged. Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 5 business days of receipt so we can find a solution for you. We may request pictures of the damage to help with this process.
There are rare occasions where our carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Traces with ground carriers take approximately 1-3 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution. I cannot find your order with the information provided, but if the situation is still ongoing please reach out to us at Help@Webstaurantstore.com.
From the business
Conveniently shop over 345,000 restaurant supplies & equipment products in our online restaurant supply store. Extremely fast shipping & wholesale pricing on ALL restaurant supplies from the #1 restaurant supply company. Over the years we have expanded our selection of commercial equipment and wholesale supplies to include healthcare, educational, food, beverage, office, parts and hotel supplies.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Steven. We are glad to know that you have enjoyed the prices and products. You are right that the WebPlus subscription is a great monthly subscription of $99/month for customers that purchase often, as it provides them with free shipping for orders above $29 as long as the items qualify. Should you need any assistance in the future, please feel free to email help@webstaurantstore.com and we will be happy to help.