WebstaurantStore Reviews Summary
WebstaurantStore has a rating of 1.9 stars from 851 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebstaurantStore most frequently mention customer service, credit card and return shipping. WebstaurantStore ranks 27th among Restaurant Supply sites.
Great products, great service. This store is on my short list when I shop for supplies. I've ordered multiple times from this store. Once, a package was damaged in shipment (fault of the carrier) and WebstaurantStore took care of the problem immediately. No questions asked. That's the kind of service I expect and what keeps me coming back.
Found everything I was looking for quick and easy, I will be back. On my last order it was a very quick delivery and complete
Thank you for your review, James! I'm glad you were able to find what you needed and receive it quickly. If you have any more questions or concerns, please reach out to us at Help@Webstaurantstore.com.
This company is the absolute worst.
I ordered for the first time from them. I needed to return two items. It was torture trying to return these items. I was notified that they were sending two separate labels.
I printed them out and went to Fed Ex only to find out they had sent duplicate labels.
It took them three more attempts to send me the right one label.
I was charged for return shipping and a 20% restocking fee
Thank you for your review, Jenny. I do apologize that we sent the wrong labels initially but I'm glad we were able to work it out. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you have any more questions or concerns, please reach out to us at Help@Webstaurantstore.com.
I tried to cancel an order that had just started the process. Not shipped yet. One person told me it would ship 24-48 hours from the time I called to inquire, another person told be it was already in truck signed over to common carrier.
And shipping and 20% return would apply if I did not receive the item.
Thank you for your review, James. To help our customers, we do have an option for you to cancel an order from your account within the first 15 minutes of placing an order. If you need to do so, you will need to log in to your account and go to your Account Dashboard. Your most recent orders will show on the main page. Once you locate the order, click the green “Cancel Order” button on the right. You will always receive an email confirmation once the order is successfully canceled.
If this option is not available in your account, this means that the order has been sent to begin processing. You may contact us directly via live chat or phone to see if it is still possible to cancel. Once an order is in the process of being shipped out, we are not able to make any changes or cancel the order.
The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you have any more questions or concerns, please reach out to us at Help@Webstaurantstore.com.
Their entire site is wildly misleading. They think by putting a vague disclaimer of "similar style" or something allows them to send you an entirely different product as long as it "functions about the same". I ordered a large quantity of bottle openers that they have pictures of as being blank. I received all of the bottle openers with some random etched logo on them. Chatted customer service and they wanted to charge me 30% because I was mislead. Totally disingenuous and predatory. Putting a simple note or example image that says "product may contain a different logo" or something similar would be WAY more fair. Reeks of scam/shady business practices. Also, they shipped a bunch of heavy steel items LOOSE in a giant box. Of course they showed up scratched.
Thank you for your review, Brian. Some items on our site are generic, meaning that we do not guarantee a specific brand will be sent each time. This provides a great alternative for customers who need the product at a lower price point. We still would guarantee that everything on the item page is accurate for the item you would receive and it would still function as the item is intended to function. There is a note regarding this below the main image of the item. If you have further questions or concerns regarding this, please contact us help@webstuarantstore.com.
Don't order from them. They lie. They tell you they have it in stock. They take your money. 335 to be exact been fighting for my own money back
Thank you for your review, Nate. Due to a massive amount of inventory that is constantly changing, our site does not display real time stock levels. If an item is ordered that is out of stock, we will contact the customer within 24 hours. If a regularly stocked item is going to be out of stock for an extended period of time, we will update our website so that the item cannot be ordered. I was unable to locate the order with the information provided, but if you can email us at help@webstaurantstore.com and put it to the attention of Cassandra B, I can look into this for you.
WEBSTAURANT IS SO GREAT BECAUSE YOU ARE THERE FOR US AS OUR SUPERMARKET STORE SHELVES ARE EMPTY. BECAUSE OF THIS I WILL KONTINUE SHOPPING WITH WEBSTAURANT EVEN AFTER THIS PANDEMIC IS OVER. WEBSTAURANT IS MY NEW SUPERMARKET STORE FOR AVAILABILITY, SELECTIOON AND HIGH QUALITY PRODUCTS.
Thank you for your review, Ralph! I am happy to hear that you have enjoyed our food selection. Should you ever need assistance, please don't hesitate to reach out to us at help@webstaurantstore.com!
Product line is top notch with a very reasonable prices. Products always ship properly. Could not ask for a better shopping experience for all my store needs!
Thank you for your review, William! I am so glad to hear that our wide variety of products, wholesale pricing and shipping met your needs so well. We look forward to doing continued business with you. If you need any further assistance or have any questions, please let us know by emailing us at help@webstaurantstore.com!
They refused to pay back my canceled order charge even tax which they charged when l placed the order. They have worse customer service.
Thank you for your review, Dilek. I was able to locate the order and we did not receive a cancellation request for your order. When the order arrived, it was refused and returned to us and processed as a standard return. We did make an exception to waive the restocking fee for you on this return. Because we did not receive a cancellation request from you, that is why the order was not canceled and you were refunded for the return. I do see that you were not refunded the tax paid on the order due to a bug in our system. I am very sorry for that error. I have requested that refund be applied back to you now. If you have any further questions or concerns regarding this, please contact us at help@webstaurantstore.com.
I spent $63.90 on a product that unfortunately was not what I thought it would be. I was credited a total of $14.80 which meant I had to pay a restocking fee and shipping both ways. So I lost out on $49.
Thank you for your review, Patra.The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you have any further questions or concerns, please contact us at help@webstaurantstore.com.
I ordered two products on June 10th with next day delivery. On June 11th at 4:00 pm they had not arrived. I contacted Webstraunt and CS told me they would be delivered on the 12th- two day delivery. I paid for one day delivery. They would not have given me a refund if I would not have checked into the delivery status. I will buy locally from now on.
Thank you for your review, George. I apologize that your expedited order arrived late. In that scenario, we would definitely refund you the difference in the shipping charges since you paid for a service that was not provided. We do ask that customer monitor tracking and let us know about any issues or errors that occur in transit so we can take care of it promptly for you. If you have any further questions or concerns regarding this, please contact us at help@webstaurantstore.com.
We made a purchase of two items worth over 20k, one times arrived on time, second still hasn't arrived. Contacted the company, they blame the "common carrier". Asked to return the item - since I have found an alternative. They want me to pay: 20% restocking fee, shipping both ways. If you can, find alternatives to this place. Customer service not helpful.
Thank you for your review, Valentin. We do not guarantee our delivery dates because sometimes delays can arise during transit, especially recently in light of the pandemic. The carriers do provide up-to-date transit information in the tracking links for your reference so you are aware of any potential delays. If you were to decide that you wanted to return the unit, there would be standard return fees that would be deducted. If you have any further questions or concerns regarding this, please contact us help@webstaurantstore.com.
Convenient and easy to reorder. Retains info on last orders (several years) so easy to see past items for reorder
Thank you for your review, John! I'm glad to hear that you found the site to be easy to navigate and were able to use past information to place new orders. If you need any further assistance or have any questions, please let us know by emailing us at help@webstaurantstore.com!
I love the selection of products but feel strongly that all items, when a certain amount is spent, should ship for free. The shipping on my additional items cost more than the products. I removed those items and will shop for them locally.
Thank you for your review, Patricia. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. If you have any further questions or concerns, please don't hesitate to email us at help@webstaurantstore.com.
I went to their site and only ever viewed Cinnamon, placed my order for Cinnamon and they processed the order as Cumin. When I received I realized the mistake, and they refuse to resolve the issue. Told me I'm out $100+ and to reorder Cinnamon. Horrible company! Don't let them steal your money too!
Thank you for your review, Lisa. If the incorrect item was sent, that would definitely be something we would rectify. I was unable to find the order with the information provided, but if you could email us at help@webstaurantstore.com and put it to the attention of Cassandra B, I can look into this for you.
I purchased this unit to find out that you cannot buy parts for this machine. It is not stated that no parts are available for this machine. You must check for available parts before you purchase anything from them. I will never do business with them again.
Thank you for your review, Danny. I am very sorry that we did not have the parts you needed for your unit. All replacement parts can be found in the Looking for Replacement Parts? Section on the right side of the item's page. Prior to purchasing, you can check to see which parts we have available for the unit. If you have any further questions or concerns regarding this, please reach out to us at help@webstaurantstore.com.
Purchased a product from this company. When it arrived at my house and I tried crank the unit it did not work. Could not get it started. Call the manufacturer talked to them they gave me some ideas on how to start the unit. Of which none of them worked. Since you can only talk this company by message (no phone) I started messaging them. Long story short Webstaurant wants me to take the unit some 60 miles away to have it fixed. I am still in a dispute over the item. Going on 2 months. Would not recommends purchasing anything from this company. They are not interested in taking care of there customer or any of the customers concerns. The few dollars that I saved have long been lost in the constants emails and non use of the product
Thank you for your review, Stanley. I am sorry to hear that your unit did not work upon arrival. All items will have applicable warranties listed on the right side of the item page. Some units have repair warranties, which means that if there were to be an issue or defect with the unit, the warranty would cover eligible repairs for the unit to be fixed. We always want to take care of our customers and correct item issues as they arise, but we do need to work within the parameters of the unit's warranty to resolve those issues. If you have any further questions or concerns regarding this, please reach out to us at help@webstaurantstore.com.
I will NEVER purchase from this place again! I ordered a countertop fryer from them and after inspecting it once I got it I noticed it CLEARLY had been previously used and they just tried their best to clean it up! I am LIVID! I would return it, but they charge a restocking fee not to mention I have to pay to ship it back! That's totally insane! NEVER AGAIN! Beware!
Thank you for your review, Telisha. I apologize that your unit appears to have been used. If an item were to arrive in that condition, that would be something we would certainly fix. I was unable to find the order with the information provided, but if you can email us at help@webstaurantstore.com and put it to the attention of Cassandra B, I can look into this for you.
I ordered a case of coconut water and IQF fruit from Websteraunt on May 14th. It was scheduled to arrive NLT May 20th. However, only the coconut water arrived on time. The reason this is not a bad review is because when I emailed them about the delay they responded right away. Not only that, when I explained that I wouldn't be able to receive the order after a specific date, they totally understood and gave me a new estimate of when the order would ship. COVID is impacting many businesses so I won't fault them for delays that they couldn't have possibly predicted. Just got the IQF fruit today. Am going to try them again when things go back to normal.
Thank you for your review, Liz. We are not able to guarantee our delivery dates but do try to provide the best estimates that we can. If there are any delays in shipment or in transit, we will communicate them to you via email. If you have a specific need-by date, we ask that you communicate that to us by leaving a note in the order comments section at the time of checkout. If you have any further questions or concerns, please email us help@webstaurantstore.com!
No recommended! I bout ice cream freezer and fan blade has a problem and i told them but they didn't help for that. Very bad customer service very very bad
Thank you for your review, Piece. I am sorry to hear that your ice cream freezer is not working. Many items will carry a warranty that we can work through to provide a resolution when a unit is no longer working or is defective. Those warranties do have a period of time in which they are valid but once they expire, the issue would no longer be covered under that warranty. I was unable to locate the order with the provided information, but if you can email us at help@webstaurantstore.com and put it to the attention of Cassandra B, I can look into this for you.
From the business
Conveniently shop over 345,000 restaurant supplies & equipment products in our online restaurant supply store. Extremely fast shipping & wholesale pricing on ALL restaurant supplies from the #1 restaurant supply company. Over the years we have expanded our selection of commercial equipment and wholesale supplies to include healthcare, educational, food, beverage, office, parts and hotel supplies.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Craig. I'm sorry your order arrived damaged but I"m glad we were able to take care of it quickly for you. Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 5 business days of receipt so we can find a solution for you. We may request pictures of the damage to help with this process.
There are rare occasions where our carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Traces with ground carriers take approximately 1-3 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution. If you have any more questions or concerns, please reach out to us at Help@Webstaurantstore.com.