WebstaurantStore Reviews Summary
WebstaurantStore has a rating of 1.9 stars from 851 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebstaurantStore most frequently mention customer service, credit card and return shipping. WebstaurantStore ranks 27th among Restaurant Supply sites.
This was the email I got when I requested a replacement when my product arrived damaged "proof of delivery was not noted for the damage so we can not reship another unit to you. We can however return the unit if you like? A 20% restocking fee and the return shipping would come out of the refund."
They____ you with charges. Whether its shipping or return. I understand certain fees are associated with returning items, but only 32% of my money was returned. That 18% less than half. So be prepared for a restocking fee, return shipping fee, and a restock tax. READ THE OTHER REVIEWS ON CHARGES AND RETURNS.
Thank you for your review, Michael. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses.
The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you have any further questions or concerns, please email us help@webstaurantstore.com.
Outstanding product, price, delivery, and customer service. The items are packed securely and a delivery email notification is always received.
Thank you for your review, Judah! I am so glad to hear that our wide variety of items, wholesale pricing and smooth delivery process fit your needs so well! We look forward to continuing business with you and if you ever have any questions or concerns, please don't hesitate to reach out to us at help@webstaurantstore.com!
I ordered an item for $3. I ordered it around 11 PM eastern time last night. At 1105 PM I noticed the shipping charges were approx $21 for a total of $24. I could not believe. I could have bought the same at the local store for $10. At that late night there was no one in their office.So I wrote a letter canceling the order. At about 730 am this morning, I received an email from them stating the order has been shipped and there is nothing they could do. They say most of their employees working from home due to Covid-19. Then how come they were able to ship so early in the morning. I then called my credit card company and disputed the charges. I told them what happened. This evening I got a email from them they could set up a standard return. They also wrote their company policy is the customer has to pay 30% restocking fee. How generous they are! I wrote to them I will refuse to accept the package when delivered.
Thank you for your review, Swami. I was able to locate the order and reviewed it. I see that we did receive your email on 5/26 at 12:52 AM requesting to cancel the order. We replied to your email an hour later at 1:59 AM to let you know that the order was already printed and loaded to the truck for shipment, so it could no longer be canceled. We have a very fast shipping process, so the order did ship quickly by our overnight team. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses.
The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. Please note that since a dispute has been filed, all resolutions will be provided through that dispute. If you have any further questions or concerns, please contact us at help@webstaurantstore.com
I reached out to WebrestaurantStore Support due to not receiving one package in my recent order of $250 ( one of many). This one package had about $4.00 of merchandise not really anything but combined with the fact I had other packages from different companies stolen along with this insignificant one anything to help ease the loss would have been appreciated. Company A I ordered from instantly gave me a refund ($20) and Company B a store credit ($40) all these larger amounts than $4 mind you. But when it came time for Webrestaurant to answer my help request their support they refused to help me because it wasn't in their policy. They shrugged their shoulders and said there is nothing they can do. The could only help if the item was damaged. They couldn't give a crap to even give me a $4.00 store credit or a crappy coupon! For me it's the principle of the matter at this point. They lost a customer who spent $500 in their first month and was planning to spend a lot more monthly. All over $4.00, so lucky I found out over a small amount instead of the larger monetary portion of my order. When I told them I'll be taking my business elsewhere, they still shrugged and outlined their damage/Carrier policy no sorry to see you go, no sorry here's a coupon, nothing. In these trying Covid times and with the restaurant industry in peril you would think they'd like to keep a customer they found organically without paid advertising. I will be going through my credit card company, they can deal with the charge back and waste paid man hours over it. I always give businesses the opportunity to step up and hit it out of the park, unfortunately they didn't even bother coming up to bat.
Thank you for your review, Sasha. If an item is missing or damaged, we just ask to be notified within 5 business days of delivery so we can begin a trace or claim with the carrier and resolve the issue for you. If the issue is reported outside of that timeframe, the options we have to resolve the situation can become limited. I did not have enough information to locate the order, but if you can email us at help@webstaurantstore.com and put it to the attention of Cassandra B, I can look into this for you.
I BOUGHT cooking raisins instead of needed eating raisins. I didn't know. I just thought I got old stock.
Long after return time, I called & the response from 2 different employees was pure class. Utmost of consideration. All was very well taken care of. I know I'm being somewhat less than succinct, but in a hurry. They get 5 *s from me & I'm "ANOTHER HONEST REVIEW FROM PAT OSBORNE" as seen on Amazon a million times. Thank you.
Thank you for your review, Pat! I am so glad to hear that you had such a positive experience with two of our representatives and I am also happy that your situation was resolved. If you ever have any further questions or concerns, please reach out to us at help@webstaurantstore.com.
We are starting a new fudge making business and this site has been an asset to our endeavors. They make it easy as it should be in this day and age. Thank you all for what you do.
R. Scott Tipton, MPA
Thank you for your review, Richard! We certainly appreciate your business and are so glad to hear that our site has been a valuable tool while you open your own business. Please let us know if you ever have any questions or concerns! We can be reached by email at help@webstaurantstore.com.
There are always many options from which to choose and the ordering/checkout is very simple. Orders are shipped and arrive timely.
Thank you for your review, Buster! I am very happy to hear that our wide selection of items as well as our quick and easy checkout process work so well for you! Should you ever need help with anything, please reach out to us at help@webstaurantstore.com.
Ordered cupcake cups holders. Description read 1" x 3/4" on all. Items arrive and drastic difference in sizes. When I spoke with Sara online, she insisted they were listed as different. Upon our conversation, you MUST read fine print imbedded in the description DO NOT go by the TITLE of the item you are ordering. Then to return, you need to pay the shipping fees, restocking fees then ship new product. DO NOT ORDER unless you are *******% sure that the item and all fine print has been read. Good luck I will not be ordering again
Thank you for your review, Kristin. All available item dimensions are listed in the Specs Section within the item details section so that is the best place to reference the dimensions of an item prior to purchasing.The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If we do send the incorrect item or if our product descriptions are inaccurate in any way, we definitely do want to make that right and fix the issue for you. I was not able to locate the order with the information provided, but if you could please email us at help@webstaurantstore.com and put it to the attention of Cassandra B, I can look into this for you.
Always deliver fast and if something is damage they replace the item instantly.
Everything that have order is cheap and good quality
Thanks so much for your review, Jose! We appreciate your business and are so glad that our services and products meet your needs so well. If you have any questions or concerns, please do not hesitate to reach out to us at help@webstaurantstore.com!
Can't wait to get my product! I always have trouble finding products in the stores. This site was a life saver
Thank you for your review, Tara. I'm happy to hear you found your baking supplies on our website! If you have any more questions or comments, please don't hesitate to reach out to us via Help@Webstaurantstore.com.
It's easy to use and has everything I need to run my small home baking business. The prices are fair and cheaper than my local baking stores. I look forward to placing another order soon!
Thank you for your review, Susan. It's great to hear that you're able to find what you need for your small business. If you have any more questions or comments, please don't hesitate to reach out to us via Help@Webstaurantstore.com.
Great supplies for a food related business and great prices on everything but shipping, that is rather high.
Thank you for your review, Sasha. As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. Certain items do ship for free. Be sure to watch out for the “Free Shipping” banner on select items throughout the site. If you have any more questions or comments, please don't hesitate to reach out to us via Help@Webstaurantstore.com.
Order sent and paid for almost 3 weeks ago. Still hasn't shipped and I get a different answer from every customer service representative, so I guess they just make it up on the spot.
Would recommend never ordering from this company.
Thank you for your review, Saul. Without seeing your order I wouldn't be able to advise on the delay. If the situation is still ongoing, please don't hesitate to reach out to us via Help@Webstaurantstore.com and put it to the attention of Jarrod V.
I received an email indicating that some products I was interested were back in stock. I promptly ordered them, and it was indicated I would receive them within a week. Today (a week later) I received an email stating that they "were being drop shipped from the manufacturer and had an estimated delivery of JUNE 30th. I contacted WRS to verify, which they did. When I asked for a refund, they said they had to wait three days to contact the manufacturer, and then they MAY be able to refund. I stated that was not sufficient, as I did not order from the manufacturer. They still refused to process the cancellation.
Thank you for your order, Adam. Due to the COVID-19 pandemic, our stock is moving in and out of our warehouses rapidly and our stock is live. That being said, we have great relationships with our manufacturers so we can fulfill orders on occasion using a drop-ship system. When an order is fulfilled directly through a manufacturer we do have to verify they can cancel the order before we process a refund. If you have any more questions or comments, please don't hesitate to reach out to us via Help@Webstaurantstore.com.
Our customers absolutely love our containers. They are perfect for our boiled peanuts, juices and all! We believe in severing our boiled peanut hot and the do just that! I even tried it with ice, while the ice was melting the container didn't get soggy or leak. YOU WON A LOYAL CUSTOMER!
Thank you for your review, Gene. That's so great to see our products out in the wild! I'm glad to hear we have a new loyal customer. If you have any more questions or comments, please don't hesitate to reach out to us via Help@Webstaurantstore.com.
Great stuff! These things have been such a pain in the the butt and have kept me from enjoying the yard. Well, its "Great to know there's something out to kill these evil bastards.
Thank you for your review, WIlliam. I'm glad you were able to find a product to help you enjoy your yard. If you have any more questions or comments, please don't hesitate to reach out to us via Help@Webstaurantstore.com.
Plenty of choices of quality products, easy to navigate website and quick turnaround to get items to my store.
Thank you for your review, Mark. I'm happy to hear you enjoy using our website and you're getting your orders quickly! If you have any more questions or comments, please don't hesitate to reach out to us via Help@Webstaurantstore.com.
Wonderful products, fast service, I loved everything I've ordered from them. Definitely recomendable!
Thank you for your review, Antonieta. It's great to see our products being put to good use! If you have any more questions or comments, please don't hesitate to reach out to us via Help@Webstaurantstore.com.
I ordered a french fry cutter and 2 other size blades. They made it two shipments, one for the blades, 1 for the cutter. They shipped the blades May 5,2020 and estimated the ship date of the cutter as May 6,2020. As of today, May 11,2020 no shipment and a new ship date of June 2,2020, so I requested to cancel the order and return the blades I received. They want me to pay return shipment and 30% restock fee. There was nothing at the time of order stating the item was out of stock and certainly not that it would be more than a month for shipping. I found other machines on amazon that appear to use the same blades and they have the cutter in stock. I can get $70 off if I apply for an Amazon Credit card and have the item in less than a week. Buy from anyone else except these people. The other reviews that customer service is take it or leave it is correct.
Thank you for your review, Joe. I apologize for the delay in your shipment. Without being able to see your order, I'm unable to say exactly why there was a delay. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. I am not able to find your order with the information provided, but if you can email us at Help@Webstaurantstore.com and put it to the attention of Jarrod V., I can look into this further for you.
From the business
Conveniently shop over 345,000 restaurant supplies & equipment products in our online restaurant supply store. Extremely fast shipping & wholesale pricing on ALL restaurant supplies from the #1 restaurant supply company. Over the years we have expanded our selection of commercial equipment and wholesale supplies to include healthcare, educational, food, beverage, office, parts and hotel supplies.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Elizabeth. Signing the delivery slip states that the order was received in good condition unless otherwise noted. Since this is a legally binding document, we now need to prove to the carrier that this is damage that happened in transit and not while in your possession. If the slip is not signed with the damage noted, the resolutions we can offer become very limited. I was unable to find the order with the information provided, but if you can email us at help@webstaurantstore.com and put it to the attention of Cassandra B, I can look into this for you.