WebstaurantStore Reviews Summary
WebstaurantStore has a rating of 1.9 stars from 851 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebstaurantStore most frequently mention customer service, credit card and return shipping. WebstaurantStore ranks 27th among Restaurant Supply sites.
I like that I can order the tulip liners here. I have gotten them in the past however shipping costs are outrageous. It literally cost me almost as much to ship them as what the product cost. Actual shipping charges can be nowhere near that much
I have had the BEST luck with everything i need for my business! I highly recommend them. My orders arrive quickly and on time.
Thank you for your review, Stephanie. It's great to hear you can find what you need on Webstaurantstore.com! If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
They Charged $6.00 for the part and $28.51 for shipping of a part about the size of a half dollar. I could have replaced the Coffee maker for what they charged in shipping.
Thank you for your review, Jim. As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. Certain items do ship for free, so be sure to watch out for the “Free Shipping” banner on select items throughout the site. If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
Products are AOK however if you're financially challenged, the shipping charges aren't worth the purchase. My purchase is just a bit over $30 with shipping charges almost $20.
Thank you for your review, Rachel. As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. Certain items do ship for free, so be sure to watch out for the “Free Shipping” banner on select items throughout the site. If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
The customer service is taking it or leave it and if you need to return anything GOOD LUCK! They the customer service OUT of the service industry!
Thank you for your review, Hef. I was able to find your order based on the information provided. The item you were looking to return arrived in good condition and was as described and pictured on the website, so that is why Ashley offered a standard return with a 20% restocking fee and the cost to return the item. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
UNFAIR PRICE PRACTICES. I had items in my cart on Friday 4-24-2020 and was waiting on a business credit card to conclude the purchase. When I went to complete it on MOnday, 4-27-20, one of the items had a $210.00 increase... more than 10% higher than on Friday with NO MENTION of a pending price increase which is what they do with some of their items. I assumed since there was no notice, I was good to wait unti Monday. Of course, they won't do ANYTHING to honor the prior price, no apology. As a small business owner, I have been shut down since March 18 so $210 makes a BIG difference to go towards RENT and ELECTRIC Bill when I have ZERO revenue being generated. Heartless.
Thank you for your review, Joy. Pricing is real-time based on current inventory levels and market conditions so please note that they may change without notice. To lock in the lowest wholesale price you see on our site, we would suggest placing your order as soon as you can. If there are any extenuating circumstances that do not allow you to purchase right away, let us know and we can take another look into whether we anticipate any price changes from now until you plan to order. If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
Great shopping experience! Got everything that I needed! Product descriptions were very clear with comparisons vs similar products that was significantly helpful to me.
A Total FAIL!
A total FAIL! First time ordering. You cannot call them. There customer service via chat or email is a waste of time. One rep will tell you one thing and another rep will tell you something completely different. In sum, not trustworthy. Hope this review is helpful.
Just an update after the response below. I tried to order a stainless steel sink without a divider. They strung me along in emails first Bryce then Zoe and finally Christine, saying that the sink was available with custom options and that I needed to complete a Special Order form, which I did. After several emails back and forth, I received an email telling me that the sink could not be modified.
Thank you for your review, Jeff. Due to the COVID-19 pandemic we have limited staff available, and what staff we have are working safely from home. As an e-commerce business, our main source of communication with customers is via chat or email. Please note that we cannot accept new orders over the phone, chat, or email; the only way to place an order with us is through our secure online checkout system. I am not able to find your order with the information provided, but if you can email us at Help@Webstaurantstore.com and put it to the attention of Jarrod V., I can look into this further for you.
WebRestaurant store offers quick and easy ordering with an easy to use web site that makes it easy to find what you're looking for. Once you sign in, past orders pop up for referral. Thanks, WRS!
Thank you for your review, Jody. That the website is easy to use is a great thing to hear! If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
This is just the best Web Store! I will shop here forever! Fast shipping and great products! Communication is excellent! Thank you!
Thank you for your review, Diane. That's great to hear we have such a dedicated customer! If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
I was placing this order for my son and suggested a less expensive place, but he would not. He told me he had ordered others before but they were not as good quality and would only order these.
Thank you for your review, Marty! It's great to see you were able to find high-quality products at a great price on our website. If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
This company is pathetic. They say they shipped items on the 15th still today no delivery. I am two hours from the warehouse. Nobody in the customer service department is very helpful and they feel they have the upper hand like tough you can't cancel the order even if we said it shipped and it's the 21st and I still do not have it. FINE I can control future shipments! I have bout over $6000 of equipment in the last six months. NEVER AGAIN! Only gave them a one because zero was not available!
Thank you for your review, John. I am sorry if there were any delays for your order. Delays in shipping are widespread across the country due to the COVID-19 pandemic and we are working with our shipping partners to make sure they are maintaining as high a standard as possible. I am not able to find your account or orders with the information provided, but if you can email us at Help@Webstaurantstore.com and put it to the attention of Jarrod V., I can look into this further for you.
This is the second time to order and everyone was very helpful and order proceeded quickly.
I am happy with the service I received.
Thank you for your review, Frederick. I'm glad you have been able to keep ordering from us and you've enjoyed the experience! If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
Ordering from this company is like playing Russian roulette; they'll send whatever they feel like sending and won't correct their error even if you contact them. They believe their clause "we reserve the right to send you a similar product" releases them from any responsibility to do the right thing. Ordered 6 storage bins for flour and received 6 garbage cans stenciled with Janitorial on them, yet someone this was supposed to be completely acceptable. I'm setting up a business and did this one smaller order to see how they did. Needless to say, they've lost thousands of dollars in revenue from me... all because of not making it right on one that was just $100. Not too bright guys. Not bright at all.
Thank you for your review, Darlene. The item that you are referring to carries a disclaimer that states, "Note: Brands May Vary." The item you received is a food-grade bin and is FDA approved to hold food and is of a similar quality to the item you ordered. If you have specific questions regarding products, or if you need more details that are not provided on the website directly, please don't hesitate to reach out to us via our live chat or by email with Help@Webstaurantstore.com.
They often mess up ordering or don't tell you when something is shipped back to their warehouse and it sits on their floor. They post stuff that is not actually in stock and you think you can rely on them for events. You can pay for overnight shipping and wait but then "oops" they don't have it. When they mess up an order they NEVER apologize. It's NEVER their fault. When their quick shipping ended with COVID, they made customers still eat the costs and didn't change any pricing for their shipping. They do not offer to cover costs for their mistakes. They're like the narcissistic relationship.
Thank you for your review, Lucy. I do apologize that your orders have been delayed. Delays in shipping are widespread across the country due to the COVID-19 pandemic and we are working with our shipping partners to make sure they are maintaining as high a standard as possible. I am not able to find your account or orders with the information provided, but if you can email us at Help@Webstaurantstore.com and put it to the attention of Jarrod V., I can look into this further for you.
Great price and free shipping on one item. I would have bought two items but did not want to pay to ship the second item.
Thank you for your review, Brenda. I'm glad you were able to find great pricing on your order! As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. Certain items do ship for free, so be sure to watch out for the “Free Shipping” banner on select items throughout the site. If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
I've received 3 orders (1 of which was a partial replacement) and all have had multiple items damaged to the point of being unusable. They tried to blame the shipper but there was absolutely no packing material at all and flimsy boxes were used. There's no way the shipper could have gotten them here without some damage and several items had rust so that does not come from shipping damage. Customer service acts as if you're lying and states that damaged items are normal. I explained that we would not serve products that presented a risk for infection and offered more than once to send pics or return the products. After they finally viewed the images, I recieved a partial refund and partial replacement. The replacement items arrived so damaged they were leaking. I didn't bother even contacting them again but will definitely find another source for products. I'm including a photo that's small enough to upload to this site but have more that better show the degree of damage if needed.
Thank you for your review. I am very sorry that they arrived damaged. Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 5 business days of receipt so we can find a solution for you. We may request pictures of the damage to help with this process.
There are rare occasions where our carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Traces with ground carriers take approximately 1-3 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.
I am not able to find your orders with the information provided, but if you can, please email us at Help@Webstaurantstore.com and put it to the attention of Jarrod. V. If there are still ongoing issues, I would like to look into them for you.
$28 to ship a simple package. Problem is, they're shipping from multiple locations so are acting as a broker? I spent $80 on a few cake rings. They don't care how much it costs you. I don't like the Amazon-like policies that you can buy a subscription for free shipping. No one needs monthly restaurant supply, not even a restaurant.
Thank you for your review, Douglas. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. We do have multiple warehouses that may have accounted for the multiple locations that you saw. We do ship some products directly from the manufacturer so that we can carry the widest range of products we can. We also may choose to ship directly from a manufacturer if we are not able to fill from our stock.
We've found that thousands of restaurants have been able to sign up and save money through our Web Plus subscription program. WebstaurantPlus is a monthly subscription service designed to help you save even more money. Almost every item we have on our site is either Free Shipping or Discounted Shipping, and you’ll see a flag for each on the item page. You can read more about Plus here: https://www.webstaurantstore.com/plus/. If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
Food is great, timely delivery
This will be my go to place to order online
Customer Service Is Great.
Thank you for your review, June! I'm glad we're your new go-to for restaurant supplies! If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
I was told the chicken salad I ordered would delay my order. I asked to remove it within minutes of placing the order and was told no. It has been 2 weeks and I have been told my order is on the way, but there is no tracking info. I never received the other refrigerated items I ordered either. I did receive the clear deli containers I ordered which came without lids. I have asked for a refund of my money but it looks like they're only going to give me a credit. Very frustrating. Terrible communication with their customers.
Thank you for your review, Kim. There are times where an order has processed too far to be able to alter items on the order. As we are a wholesaler, orders are collected, palletized, and shipped via carrier to our various partner carriers. Orders may be already on a trailer and not able to be removed. Once the carrier has scanned your order, you will then receive your tracking. I apologize if you ordered deli containers with lids and they did not come with the lids. I am not able to pull up your order with the information provided, but if you can email us at Help@Webstaurantstore.com and put it to the attention of Jarrod V., I can look into the issues you are experiencing with your order.
From the business
Conveniently shop over 345,000 restaurant supplies & equipment products in our online restaurant supply store. Extremely fast shipping & wholesale pricing on ALL restaurant supplies from the #1 restaurant supply company. Over the years we have expanded our selection of commercial equipment and wholesale supplies to include healthcare, educational, food, beverage, office, parts and hotel supplies.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Kathy. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.