WebstaurantStoreReviews 851

Thank you for your review, Mike. Most items on our website will have compatibility charts or link to products that they are compatible with. If you have questions regarding compatibility, you can always reach out to us via live chat or our email at Help@Webstaurantstore.com.
All regularly stocked items, with the exception of consumable products, can be returned within 30 days of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.
If we sent you the incorrect items, or if the seats were guaranteed to be compatible with your stools, please reach out to Help@Webstaurantstore.com and put it to the attention of Jarrod V. and I can look into this further for you.

Thank you for your review, Denis. As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. Be sure to watch out for the “Free Shipping” banner on select items throughout the site. If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.

Thank you for your review, Naomi. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. We do not accept exchanges because we want to make sure we have new, unused products available for our customers. If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.

Thank you for your review, AJ. I'm very sorry that there were so many issues with your order. Leasing orders do require us to communicate directly with the lender as they are the party who has paid for the order. When you lease an order, it does create limitations on resolutions and our ability to provide those resolutions if they're not reported to us in a timely manner. As to refunds, we are not able to refund on a leasing order since the payment came directly from a leasing company. Terms of a lease are not negotiated with Webstaurantstore directly and are between the customer and the leasing agency. We do not provide any leasing terms directly through Webstaurantstore. That being said, we do our best to resolve any situation and I want to look into this situation for you further. I was unable to locate your order with the information provided, so if you could please email us at help@webstaurantstore.com and put it to the attention of Jarrod, I can take a look at this for you.

Thank you for your review, Loni. I apologize if we sent you the wrong item. If an item different than what was ordered is shipped, we will return it at no cost and provide a resolution, whether a refund or a reshipment of the correct item. If the wrong item is ordered, we do charge restock and return shipping fees as outlined in our Conditions of Use page found at the bottom of our homepage. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. Pricing is real-time based on current inventory levels and market conditions so please note that they may change without notice. To lock in the lowest wholesale price you see on our site, we would suggest placing your order as soon as you can. If there are any extenuating circumstances that do not allow you to purchase right away, let us know and we can take another look into whether we anticipate any price changes from now until you plan to order. If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.

Thank you for your review, Debra. I apologize if you were not able to reach out to us on chat. During the COVID-19 outbreak, our Customer Solutions remains open. We have advised all of our office employees to work remotely until further notice, but they are ready to assist. Please note that the Customer Solutions team members are communicating only through online chats and email at this time. We do pride ourselves on quick shipping so there will be situations where an order has processed beyond our ability to be able to cancel. If you have any more questions or concerns, please don't hesitate to reach out to us at Help@Webstaurantstore.com.

Thank you for your review, Octa. We received the shipping documents and Proof of Delivery from the carrier showing that the damage was not noted when this was signed for. Signing the delivery slip states that the order was received in good condition unless otherwise noted. Since this is a legally binding document, we would now need to prove to the carrier that this is damage that happened in transit and not while in your possession. We understand that it may not be feasible to unbox all of the items at the time of delivery, but it is important to note any packaging damage that you see at the time of arrival on the Proof of Delivery Slip if you are unable to fully inspect the shipment. We also ask that you report any damage within 5 business days of delivery so we can file a claim with the carrier and win compensation for the damage for you. If the Proof of Delivery Slip is not noted for any packaging or item damage at the time of delivery, the resolutions we can offer will typically be limited. If you have further questions or concerns that you need to have addressed, please feel free to reach out to us at Help@WebstaurantStore.com.

Thank you for your review, William. As an e-commerce business, our main source of communication with customers is via chat or email, so those are the primary communication methods we use to relay order updates to customers. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you have further questions or concerns that you need to have addressed, please feel free to reach out to us at Help@WebstaurantStore.com.

Thank you for your review, Tom. I am very sorry that the items you received were not the correct sizes. If we sent the incorrect items to you or if our site was inaccurate in any way, that would definitely be something that we would take care of for you. I was unable to locate your order with the information provided, so if you could please email us at help@webstaurantstore.com and put it to the attention of Cassi B, I can take a look at this for you. I just need some additional information regarding this specific situation so I can review the order and best assist you with this.

Thank you for your review, Winston. I am very sorry to hear that your shipment was returned. In terms of the address fee, when the carrier is unable to locate the provided address or it is showing to be invalid in any way, there is a standard fee imposed by the carrier to update the address once the shipment is in transit. In regard to the return, we do charge a restocking fee and return shipping cost for all standard returns, but if the return was solely the fault of the carrier, I certainly want to get this taken care of for you. I was unable to locate your order with the information provided, so if you could please email us at help@webstaurantstore.com and put it to the attention of Cassi B, I can take a look at this for you.

Thank you for your review, Thomas! I am glad to hear that you were able to find those supplies for your art and also that our site was easy to navigate! In terms of our shipping, since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. If you have further questions or concerns that you need to have addressed, please feel free to reach out to us at Help@WebstaurantStore.com!

Thank you for your review, Doug. I am very sorry that you were unable to reach us by phone. In an effort to abide by health and safety guidelines our office is closed until further notice. We are only available via our Live Chat feature: https://chat.webstaurantstore.com/ or by email at help@webstaurantstore.com. The reason that we charge a restocking fee and return shipping cost is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you have further questions or concerns that you need to have addressed, please feel free to reach out to us at Help@WebstaurantStore.com.