WebstaurantStoreReviews 851

Thank you for your review, Ladona. When an item arrives damaged, we do ask for photos so we can get the situation resolved for you. In an instance where a majority of the order arrives damaged, we would need photos showing the complete damage to all of the affected items. When something arrives damaged and is reported to us within 5 business days of delivery, we can certainly refund you for the damaged pieces. Since there were pieces from the shipment that were not damaged, if you no longer wanted or needed them, they would process as a standard return. I was able to review your order and see that my colleague, Taylor, was able to resolve this with you. Should you have any further questions or concerns, please contact us at help@webstaurantstore.com.

Thank you for your review, Ernie. I am very sorry to hear that your table arrived with damage and also that one arrived with a missing leg. I was able to review your order and can confirm that the tables you received were cut according to the design of the manufacturer. This was not an error or defect, but rather the specific design of the table. I also see that we received the shipping documents and proof of delivery from the carrier showing that the damage was not noted when this was signed for. Signing the delivery slip states that the order was received in good condition unless otherwise noted. Since this is a legally binding document, we would need to prove to the carrier that this is damage that happened in transit and not while in your possession. I see that the representative who was in contact with you through this process was able to get this resolved for you, but should you have any further questions or concerns, please contact us at help@webstaurantstore.com.

Thank you for your review, Teresa! We carry thousands of items on our site and we are constantly adding and updating products, so feel free to check out our site often as we add items almost daily. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Should you ever experience any issues or have any concerns, please reach out to us at help@webstaurantstore.com and we would be happy to assist you!

Thank you for your review, Stephanie. I am very glad to hear that you are happy with your purchase! Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Please let us know if you have any further questions or concerns by emailing us at help@webstaurantstore.com.

Thank you for your review, Dave. When an item is defective or there is an issue with its workmanship, the resolution will be provided through the item’s warranty, which is listed on the item’s page. When an item has a warranty provided directly through the manufacturer, the defect or the issue with workmanship will need to be resolved by the manufacturer. I was not able to locate the order with the information provided, but if you can send an email regarding this to help@webstaurantstore.com and put it to the attention of Cassandra B, I can look into this for you further.

Thank you for your review, Stan. When an order reaches a certain point in the shipping process and the shipment information is sent to the carrier, the order is no longer able to be canceled or altered in any way. Once an order is placed, we cannot guarantee that it can be modified or canceled. In terms of the return, the reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. I was unable to locate the order for you with the given information, but if you can email us at help@webstaurantstore.com and put it to the attention of Cassi B, I can certainly take a look at this for you.

Thank you for your review, Dominic. Pricing is real-time based on current inventory levels and market conditions so please note that they may change without notice. To lock in the lowest wholesale price you see on our site, we would suggest placing your order as soon as you can. If there are any extenuating circumstances that do not allow you to purchase right away, let us know and we can take another look into whether we anticipate any price changes from now until you plan to order. If you have any further questions or concerns about this, please contact us at help@webstaurantstore.com.

Thank you for your review, Laurence. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. When items ship directly from the manufacturer, we cannot guarantee that they can be canceled off of the order or returned once the order is placed. We do list this information directly on the item’s page. I was not able to locate your order with the information provided, but if you can email us at Help@WebstaurantStore.com and put it to the attention of "Cassandra B." I can certainly take a look at this with you.

Thank you for your review, Lillian. I was able to locate you order to look into this further. The bones you received are canoe cut because they were cut down the middle to expose the bone marrow. We try to provide the most accurate images of our products as possible. However, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. Therefore, we recommend that you carefully read the product description and other related product literature such as Specification Sheets, SDS Sheets, etc., before placing your order. If you have any questions or concerns about a product after reading the description and product literature, please contact us prior to placing your order. This item is intended for commercial restaurant cooking purposes and is described as such on the item’s page. This would not be recommended to be fed to a dog as we recommend all products on our site to be used in commercial settings. If you have further questions or concerns that you need to have addressed, please feel free to reach out to us at Help@WebstaurantStore.com.

Thank you for your review, Veena. I was able to locate your order and looked into this for you. I see that we worked on this with the manufacturer and they confirmed that this unit can hold approximately 144 plates, but this figure will greatly depend on the dish profile and height. We do list this approximate figure on the item’s page. They also confirmed that the unit takes 2-3 hours to warm the plates. I am very sorry that this unit did not hold the quantity of plates that you needed it to. We do ask that our returns be unused, still in the original packaging and free of damage. Because plates have been put into the unit, we were not able to set up a standard return of it. If you have further questions or concerns that you need to have addressed, please feel free to reach out to us at Help@WebstaurantStore.com.