Ease of finding what you need and ordering says it all. Would recommend this company use at hotel where I work and there delivery is quick and accurate
Great selection and prices. I was also pleasantly surprised with the super fast shipping! I have placed several orders and will continue to do so. Thank you! :)
Thank you for your review, Clarissa! I am so happy to hear that you are happy with our selection and pricing were able to fit your needs. I am also to hear that you were able to get your orders to you quickly! We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
I always know that shopping will be easy and fast! We've used this company for years and have never had any problem with any shipment. Thanks so much!
Thank you for your review, Barbara! I am glad to hear that you have had a pleasant experience. We certainly appreciate your kind words and continued business!. Should you ever have any questions or concerns, please reach out to us at help@webstaurantstore.com.
Great to be able to order what I did online. Shipping cost seemed steep, though (2.5 times my purchase), so I'll have to re-consider making any future purchases..
Thank you for your review, Joseph. I am glad that you enjoyed the product and that you were able to find what you needed on our website. With regards to shipping, we do not absorb shipping costs into our wholesale prices. Because of this, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. If you have any questions about this, or other products, feel free to email help@webstaurantstore.com and we will be happy to assist.
Always has what we need at great prices and fast shipping! Never disappointed. Suggesting an alternated shipping address was a great idea that I took advantage of. Thanks
Thank you for your review, Elena. I'm glad you found great prices and our shipping was fast! If you have any other questions or concerns, please reach out to us at Help@Webstaurantstore.com.
Placed an order about two month ago for a simple product the i recieved an email telling me order will be delivered in September when I tried to cancel and replace the product Iwas told cancelation is not allowed, will think twice before using the site ever again
Thank you for your review! I am happy to look further into this for you, but I am unable to locate your order with the above information. If you can provide me with this information, I would be happy to see where the status of the order is. I look forward to hearing back from you!
I called to discuss my wrong order and a very rude person told me sorry but there is nothing she can do. It was packaged so poorly that most of my order was broke.
Thank you for your review, Mitzi. I am sorry to hear that you received the incorrect order and you were not helped. If an item is incorrect and damaged, we do want to have this resolved with you. I am not able to locate a recent order with just your first name, but I am happy to look into this issue further with you. If you wish to do so, please email us at Help@WebstaurantStore.com with the order number and put it to the attention Emily A. I look forward to resolving this with you Mitzi!
DON'T EVER BUY ANY THING FROM THEM. BE aware they were sending damaged product. Their customer service is horrible, and they don't have free returns, even for damaged items. $800 BLANDER THAT WAS NOT WORKING, I CALLED AS I WE GET IT, NOW I NEED TO PAY TO SHIP IT BACK AND WAIT TO SEE IF THEY WILL CREDIT ME, AND MY ICE CREAM SHOP IS WITH OUT MILK SHACK BLANDER.
Thank you for your review, Jim. I am sorry that one of your drink mixers is not working properly. We certainly want you to have a fully functioning unit! The unit is backed by the manufacturer's warranty. After we reached out to the manufacturer on your behalf, we were informed that the motors on the HMD400 are an easily replaceable part (just one plug connection). In order to verify that the issue is with that single motor and not the whole unit, they have asked that you get one of the functional motors and switch positions with the one that will not work. If the functional motor has issues, then the problem is with the whole unit and would need to be replaced. If it works normally they should be able to fix the issue for you by just replacing the single motor. Please reach out to us at help@webstaurantstore.com if you need additional assistance working through the warranty.
I ordered a 5 gal, glass dispenser, and a few other things, it came in two days, everything was perfect, and not broken so I am very pleased, will order from them again!
Thank you for taking the time to provide us with your positive feedback and kind words, Belinda! We look forward to continuing to work together in the future!
Worst customer service in the business... I'll stick with Katom or Round Eye Supply from now on. Save yourself the time and hassle and avoid these people!
Thank you for your review, Sam. I am sorry to hear that you are unhappy with the customer service that was provided to you. I am happy to look into this further with you, but I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at Help@WebstaurantStore.com and put it to the attention of Emily A.
Please beware before ordering through webstaurant! They put false information behind a product that even the manufacturer said wasn't on their spec sheet. After we brought it to their attention they told us they would not return the unused product. Basically they said "Try and resale your $2,400 piece of equipment. It's now yours." It's the worst customer service I've ever experienced. We will be taking them to small claims court. DON'T ORDER FROM THIS COMPANY. THEY DO BAD BUSINESS!
Thank you for your review, Veena. I was able to locate your order and looked into this for you. I see that we worked on this with the manufacturer and they confirmed that this unit can hold approximately 144 plates, but this figure will greatly depend on the dish profile and height. We do list this approximate figure on the item’s page. They also confirmed that the unit takes 2-3 hours to warm the plates. I am very sorry that this unit did not hold the quantity of plates that you needed it to. We do ask that our returns be unused, still in the original packaging and free of damage. Because plates have been put into the unit, we were not able to set up a standard return of it. If you have further questions or concerns that you need to have addressed, please feel free to reach out to us at Help@WebstaurantStore.com.
I was excited to see that webstaurantstore carried the exact knives that I was looking for. They had a big banner at the top of their site saying "we ship from USA to Canada" so I was excited. So many USA companies don't bother offering shipping to Canada. So, I selected my items and was ready to check out. I spent a few minutes trying to get the form to accept my Postal Code, and it finally accepted it when I started with a capital letter followed by lower case, which was weird. However, my irritation came when I saw the shipping cost alone was higher than the $80 USD for my couple knives! I immediately backed away and started writing this review. I have had items ship from the USA for 10% of their cost. 100% is ridiculous. It would be nice to see some of these companies work on offering more reasonable shipping options for their friends up north! Contrary to what some may think, shipping costs on this side of the border are no longer used to subsidize feeding and housing for the polar bear delivery division.
Thank you for your review, Vincent! I am sorry that the shipping costs is what deterred you from placing your order. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Please let us know if you have any further questions or concerns!
This site is a ripoff. Purchase at your own risk! Equipment capabilities are grossly exaggerated and returns are not accepted.
My flour order went just fine. Then I purchased an Estella 8 quart commercial countertop mixer (#348MIX85V) because the description led me to expect it to be capable of mixing an 800g/40% water bread dough. When I attempted a 500g/53% water dough, it struggled to mix.
I attempted to return the item and was told "you used it, so no returns" despite the fact that one must use an item to determine whether or not it functions correctly. I then inquired about the warranty, figuring I may be able to contact the manufacturer, and was told the warranty was void due to me using the mixer for residential use.
Now I'm fighting for my $900 and still using my "residential" Kitchen-Aid Pro Stand Mixer that handles twice the dough as their "commercial" mixer with no hesitation or delay.
Thank you for your review, Daniel. I am sorry to hear your mixer is not making dough properly. While the warranty does not cover residential use, as seen here: https://cdnimg.webstaurantstore.com/documents/pdf/warranty/estella_mixers_warranty_2year.pdf, we have been trying to look into this and troubleshoot the product for you. The recommended water ratio is 40%. We have also asked for additional information such as a small video to help us determine what is going on with the mixer, but we have not yet received this. We are willing to work with you this, however there is additional information needed. Please reach out to help@webstaurantstore.com and we will be glad to help.
I have ordered from Webstaurant before with great results. So when I saw some lab coats that I was searching for on their site, I didn't hesitate to place my order. My staff usually takes a medium size, but because we are aware of size fluctuations, I ordered Large. When we received them, I had someone try them on. They were marked "Large", and which would have been accurate if the person was a child. None of us could get the coats on. So I went back online and initiated a return. The system rejected my return and indicated that I would need to speak with customer service. I entered into a live online chat. After explaining my problem, I was told that I could return the coats with a 30% restocking fee plus shipping. In other words, it would cost me more to ship them back than what I paid for them. When I objected to this, because their defective sizing was not my fault, she then offered to "split the restocking charge". See pic. I ended the chat. Soon afterwards I received a marketing email from Webstaurant. I went back into the chat and asked to be removed from any future contacts. The same rep then said she "would waive the restocking fee this one time" but I would still have to pay shipping. I basically told her to pound salt, and we would eat the loss and not do business with them again. I am posting this review everywhere possible.
Thank you for your review, Stanley. I’m very sorry that these coats did not fit. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. I looked into your order for you and do not see in the initial communication that we were made aware of the fact that the coats were so small that they would not reasonably fit an adult. In an instance like this, we request photos of the item so we can see the size discrepancy and provide a resolution when we can determine that the item is indeed defective. A representative from our Customer Solutions Team will be reaching out to you soon via email to look into this further for you.
I was looking to purchase a pallet of Crystal Geyser water which comes in an 84 case pallet for 293$ which is an amazing price. I place it in the cart and put in the destination for this pallet to be delivered and to my surprise the shipping cost was shocking. To ship one pallet to my home would be $828.12 which means the pallet of water would cost me $1128. 12. There is no benefit purchasing from the wholesale company if the are going to give you a low price on merchandise and make it up on the shipping. This may not be the case for every item but this has left a bad taste in my mouth. I reached out to the company and the rep simple told me that they don't control shipping rates. I asked if if could avoid shipping rates by picking up the pallet my self she said the ware house is not equipped to handle customer pick ups, but isn't that what happens when the currier goes to pick up the merchandise. Walmart, Biglots, etc are allowed to pick up their own merchandise. They said try purchasing in larger quantities but the more I ordered the higher the shipping. I am truly disappointed.
Thank you for submitting your review Richard! As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Certain items do ship for free though! Be sure to watch out for the “Free Shipping” banner on select items throughout the site. If you have an additional questions or concerns, please feel free to chat in with us or email us at help@webstaurantstore.com.
Great products and speedy delivery but outrageous shipping charges. Love that there are plus size aprons available. The cobbler aprons, however, were small and didn't work.
Thank you for your review, Paula! I am happy to hear that you were able to find an apron that worked for your business and was able to arrive to you quickly. As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. Most of the items we sell on our site are eligible for Free or Discounted Shipping with an active Plus subscription which is $99/month and can be canceled at any time. If that’s something you are interested in taking advantage of, you can learn more and subscribe here: https://www.webstaurantstore.com/plus/. If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
They have everything we need for our restaurant business, at prices you can't find anywhere and the assurance that you are dealing with a respectable business.
Thank you for your review, Fernando! I am so happy to hear that we provide a good selection for your restaurant as well as competitive pricing! We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.
Been a great customer for years. I bought a food prosser got it notice it was to small did not even open the box. Tried to return it and the tell me I have to pay$120 Restocking fee plus the postage! I did not know that SO PLEASE BE AWARE THAT THEY MAKE MONEY BOTH WAYS SELL IT OR RETURN, I WILL NEVER BUY FROM THEM AGAIN, PLEASE DO NOT WASTE YOUR TIME LOTS OF GREAT PLACES TO BUY FROM ON LINE JUST NOT THIS ONE!
Thank you for your review, Jose. I apologize that the food processor was not the right size for your needs. The reason we charge a restocking fee is because we want to continue to keep prices as low as possible for you. When an item is returned, there are additional costs associated with processing the return. Companies that do not charge restocking fees pass the costs of their Returns Department onto their customers through higher priced items. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are a standard return. If you purchase from us in the future and have questions about an item prior to purchasing, please reach out to us via our live chat or email and we can answer any questions that you may have.
I would not do business with this company. I received my order with several bud vases broken and when I asked for a return RMA number to return the broken products back and asked for a refund with proof of the order being received with multiple broken items they replied back asking for still more photos! Seriously I will never buy from this company again, and I would never recommend trying them as they will not resolve the issue or give you your money back for BROKEN products!
Thank you for your review, Ladona. When an item arrives damaged, we do ask for photos so we can get the situation resolved for you. In an instance where a majority of the order arrives damaged, we would need photos showing the complete damage to all of the affected items. When something arrives damaged and is reported to us within 5 business days of delivery, we can certainly refund you for the damaged pieces. Since there were pieces from the shipment that were not damaged, if you no longer wanted or needed them, they would process as a standard return. I was able to review your order and see that my colleague, Taylor, was able to resolve this with you. Should you have any further questions or concerns, please contact us at help@webstaurantstore.com.
So, I bought the Hobart Equivalent of the 20 qt mixing bowl for my Hobart HL200 Legacy Mixer from Webstaurant because it stated on the page that my mixer model was compatible with my mixer. Placed the order, waited over a month for it, and then it came and didn't fit. Customer service has stated that even though I had the right model mixer, because my model is an "older variation" that's why the bowl didn't fit and that's not their problem. So, if you're reading this and ever see equivalent on the listing, DON'T BUY IT. If you buy it and it's not compatible, you're out of luck. Before this experience, I thought WebstaurantStore was great. Now, I'm gonna think twice before doing business with them.
https://www.webstaurantstore.com/hobart-equivalent-legacy-20-qt-plastic-mixing-bowl/*******093.html This is what I bought, and it is not compatible with the Hobart HL200-1STD even though it says it is.
Thank you for your review, Janet. While I could not locate your order with the information provided, I was able to pull up the item number that you purchased. This is a Hobart Equivalent product, and is not actually from Hobart. While this is designed for HL200 mixers, they are designed for more recent models. The HL200 mixers have changed in variation with regards to how the bowls or attachments will fit to the mixer. We do not guarantee this will fit, and encourage customers to reach out to us with their model and serial numbers prior to purchasing attachments. We can then confirm with the manufacturer whether the attachments/bowls will fit the older model or not. If there are any questions, please email help@webstaurantstore.com and we will be happy to assist.
Overview
WebstaurantStore has a rating of 1.9 stars from 851 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebstaurantStore most frequently mention customer service, credit card and return shipping. WebstaurantStore ranks 25th among Restaurant Supply sites.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Lynn. It's great to hear you're able to find what you need! If you have any questions or concerns, please email us at Help@Webstaurantstore.com.