WebstaurantStore Reviews Summary
WebstaurantStore has a rating of 1.9 stars from 851 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebstaurantStore most frequently mention customer service, credit card and return shipping. WebstaurantStore ranks 27th among Restaurant Supply sites.
I ordered the same chef pants I always do, but this time from websturauntstore instead of chefuniforms. Every single item came in mis labeled and not as I ordered. Not one pair of pants came in as i ordered out of 4 pairs. Never using them again.
Item arrived damaged because it was sent in original packaging clearly not designed for the mail. It should have been placed inside another package and protected more. Especially when you consider the price I paid for the shipping. Customer service proceeds to school me in that since the item is generally used in the back end of a business it shouldn't be a big deal that it is damaged especially since the damage did not affect the usability of the item. It will cause the item to rust which is never a good thing that may come into contact with food. They gave me a partial credit for the damage but I would not order from this company again just because of the attitude that I should be okay with damage.
Thank you for your review, Tom. I was not able to locate your order, but I am sorry to hear that your product arrived damaged. If the damage appears to be cosmetic and will not affect the functionality of the product, we will start by offering a partial credit for customers to keep the item as is. If this shipped standard ground and was not common carrier, we do also have the option if you would like of reshipping the product. We will typically start with the partial credit, but do have other options available if the functionality is affected or the partial credit is not acceptable. If this is an ongoing situation, please let us know so we can assist you.
Ordered an expensive bar sink. The delivery company did not call to arrange drop off, showed up and actually had the yard guy, who doesnt speak English, sign for the sink and left it up against a tree in the front yard. The sink had several dents and a broken leg. The delivery company said it wasn't their fault and Webstaurant said it wasn't theirs so I'm stuck with a damaged sink. The companies idea for making this right was to offer me a 10% discount. Stay Away!
Thank you for your review, Mike. I was not able to locate your order with the information provided, but I am sorry to hear your product arrived damaged. When carriers arrive, they will typically have whoever is on hand sign for the delivery. It is important that anyone who may possibly sign for this be notified that the shipment must be inspected prior to delivery. If the damage is not noted, we are limited in what we can provide as a resolution because we can no longer hold the carrier liable for delivery. If you chose the call before delivery option and the carrier did not give you a call to schedule delivery, you may want to go back to the carrier to try for more compensation that way. If you have any questions about our delivery processes, please let us know.
WebsturantStore is the worst company to buy anything from. I ordered 6 HYGEN Mircofiber Cleaning carts almost 6 months ago and paid over $7,000 and they were happy to take my money. Every month I get an update saying they're going to be a month delayed.
I bought these for a Veterans Affairs hospital through a government contract that I won. This company assures me every month that these carts are going to be shipped. When they're not shipped, they blame Rubbermaid. Every time I try to get the two companies together in order to figure out what's going on, WebstaurantStore gives me some excuse as to why that can't happen.
I used two other companies for other plastic products for the same contract. Everything was delivered within a week ($22,000 worth of product). I used ULINE and GRANGER and they were more than happy to take my money and fulfill their end of the deal.
WebsturantStore offered me a refund, but unfortunately I can't take the refund because the contract is already in place. They'll take your money and not fulfill their obligation.
I will never use this company again and I'll be sure to tell everyone else not to. I'll also copy and paste this text every review site I see.
If I could give zero stars, I would.
Get your $#*! together, WebstaurantStore.
Thank you for your review. I am sorry to hear that the product you ordered is on back order. While we do stock most of the products we sell, there are some items that we do not stock and will come from the manufacturer directly. There are significant production and supply chain issues occurring all around the country/world, and our manufacturers are included. While we have offered you a refund, it is clear that is not going to work for you. We will continue to provide you with updates via email as we receive them from the manufacturer. The supply chain issues are beyond our control, but we will work with the manufacturer to get this to you as soon as possible.
Purchased a product arrived not working
Now it's up to the business to prove it?
What happened to companies backing the service and pride of what they do! Wonder why Amazon is successful? Because of webstraurant treatment of customers- #whereismyrefund
WebstaurantStore has a consumer rating of 2.59 stars from 639 reviews indicating that most customers are dissatisfied with their purchases. Consumers complaining about WebstaurantStore most frequently mention customer service, return shipping and credit card problems.
Thank you for your review, Steve. I am sorry to hear your scale is not working. When customers purchase items from our website, they also purchase the manufacturer's warranty included with that product. WebstaurantStore does not hold title to any warranties. We state on our website that "All warranty claims are handled based on the manufacturer’s warranty policy" and this can be found here: https://www.webstaurantstore.com/policies.html#Product_Policies. Please continue to contact the manufacturer so that they can take care of this for you under the warranty. If you have any questions about this process, please let us know.
Ordered 20 some Lancast chairs and one was damaged during transit. I filed a complaint and they responded with apologies but decided no action taken. Disappointed. Also a black board sign was defective too but they don't do anything to customer's complaint. Even though it seems like a good deal but if the product is damaged or defective, they won't care.
Thank you for your review. I am sorry to hear that a chair was damaged in transit and that a black board sign is defective. If these issues are still ongoing, please reach out to help@webstaurantstore.com so we can assist you.
This is a "HORRIBLE COMPANY".
They know nothing about the products they sell and
The reason I ended up ordering it is because their webpage is not designed properly, and instructions
Were lacking. (They should fix their webpage so that people do not order the wrong version of the equipment
They want also 30% restocking fee and have to pay the shipping costs.
Thank you for your review, Nuri. I am sorry to hear that the product you ordered is not what you needed. We will provide as much information as possible on the item pages. If customers have any questions about the product prior to purchasing, we have customer service reps available through email and Live Chat that would be more than happy to answer any questions so that customers can make the right decision for their needs. While we provide what we can online, it is ultimately the customers' responsibility to make sure they are ordering the product they need. In this case, since we shipped what was ordered, the restocking fee and return shipping would be applied. If you have any questions about this process, please let us know.
This site ought to go out of business. Try to buy a table top and they tell me it will be shipped half a year later. I contact them and they said it is normal that "lead time varies". If I cancel it, there might also be a cancelation fee. WTF!
Thank you for your review, Kev. I am sorry to hear that your table top is delayed for so long. Some products and manufacturers are experiencing significant production delays due to the supply chain issues happening all across the country/world. We are working to get this resolved as quickly as possible, however there are some delays that are out of our control. We will provide as much information as we can on our item pages, and will provide email updates on estimated shipping dates. If you would like to cancel this order, please reach out to us so that we can contact the manufacturer for you.
They advertising 1 day shipping. But reality it isnt going to ship for 37 days.
Lies. This isnt uncommon. And they wont let you change your order
Thank you for your review, Mark. I am sorry to hear that your order had been delayed. While our stocked items are typically able to ship within 1-2 business days, we are not able to guarantee stock and shipping times. Additionally, while we provide best estimates on the item page if the product is not stocked, we are not able to guarantee the lead time from items that will be coming to you directly from the manufacturer. There have been some production and shipping delays due to work shortages, ships not being able to bring product into port, and Covid19 issues. We will provide customers with updated lead times via email. If you have any questions about this process, please reach out to help@webstaurantstore.com so we can assist you.
I bought another case of oval plates but these are world Porcelana fully vitrified plates so I put away the other 2 cases I bought of different kinds. They make me happy every day. I also bought some GET Industries oval plate covers for them to keep flies away from the food. I bought a marble rolling pin, a food dehydrator, and a bunch of other stuff. My boyfriend I think I bought my big blue ice crusher from them. My boyfriend bought a mini Donner, Carnival King popcorn popper, a hot dog roller. I can't stay awake anymore to find the rest of thje pics. Sorry.
Thank you for the additional review, Rita! I am glad to hear that you have enjoyed more items from us. If you have any questions or need assistance, please let us know.
The shipping CAN be murder on non commercial household shoppers, but if you are careful, you can do things a little at a time without going into cardiac arrest over the sticker shock. Their prices are actually quite fair. It's the shipping that kills you. If only they had free shipping over x amount of dollars instead of the flat rate of $99.00 a month for fee shipping. That's commercial! It's still worth shopping there as some of the things they have, you won't find anywhere else. I bought so many things in the last 6 months - year. 2 sizes of 12 to a box plain oval China plates made by Choice and Acopa, which are the same, basically, a french fry cutter made by Choice, the push plates and blade assemblies for it, a square heavy stainless egg ring which is well made, and a 20 lb bag of dry green peas. Pictured is only less than half of the peas. They were only $15.00 but by the time you add in shipping, they were $50.00. I didn't care. I was hard after vitamin rich dry goods and no place else I know of sells green dry peas. Today I'm buying the suction cup feet for the french fry cutter. I have had great customer service with webstaurantstore even one time when I had to temporarily cancel my order after I had already ordered because I forgot I had to do my vehicle registration then. Embarrassing. They were very forgiving. Nobody is paying me to say anything. I just believe in doing the right thing. Just the oval plates were a dream come true. I like eating off of oval plates. :D There's a sample of my cooking on one of the plates for a bonus. O, that was such a great meal. My boyfriend cooked the rice. I did the rest. He just ordered a commercial popcorn popper from webstaurantstore. He's a political consultant, so you can see how that might come in handy at a fundraiser for one of his clients or someting, plus, we just wanted one. I think he ordered something else, too, but I can't remember what it is.
ADVICE - Just do chargebacks with your credit card or file complaint via PayPal. No matter what the replies are here, they have worse service than Amazon, etc. They will state in chats they are fixing issues they caused, and an email is incoming. Nope, just to get you out of chat and mark you down for their service quota. There is also no phone number to contact, since "we are an online only business". However, you might be able to get through on the phone number listed on the charge on your credit card. The first order I had an issue with, I was able to do that, though it took a while for someone to answer.
One order - sent 1/2 of my lot as a cheaper option
One order - sent an item in an ENVELOPE, which would be understandable if shipping was free. They charge an outrageous amount (calculate it for yourself, including dimensional weight).
The packaging is horrendous. Items shoved in boxes, little protection, too big of boxes that makes items bounce around. Not sure where they find their people, but it's a place devoid of common sense or the desire to provide passable service!
Thank you for your review. I am sorry to hear you experienced these issues with your orders. I was not able to locate your orders with the information provided. I can assure you that our Customer Solutions teams are located in the USA, and we can work to assist you. If this is still an ongoing issue, please email help@webstaurantstore.com so we can assist. Please be advised that we are not able to assist while a chargeback is open.
I placed an order for an ice scoop in June and after numerous emails reminders, I got a response to expect delivery in December.
Thank you for your review, Max. I am sorry to hear that your ice scoop is out of stock and that the lead time is too long. While we do stock a lot of items in our warehouse, we are not able to guarantee stock and lead times. It appears the manufacturer is experiencing production delays. If you have any questions about this process or your order, please email help@webstaurantstore.com so we can assist you.
Opted to have items overnighted as I really needed them. They charged me $70 for FedEx overnight then sent it standard delivery. I've spent thousands with this company and they won't get one more penny from me.
Thank you for your review! When customers purchase Next Day Shipping with their orders, as long as the order is placed before 2PM Eastern, the order is guaranteed to deliver the following business day. I was not able to locate an order with the information provided, but if you placed the order with Next Day Shipping and did not receive it the following business day, please reach out to help@webstaurantstore.com so we can resolve this for you.
Terrible experience with this company. I ordered a shelving unit from them (based on the website showing availability). They sent an email stating that the item was in fact not available, so I cancelled the order. I did not have time to wait for it to come back in stock. I found what I needed somewhere else. The next day I reached out again to make sure the order was cancelled. Still no response. Two days later, I got an email saying, "good news! Your order is ready to ship!". I tried their great "live chat" feature to see if I could get anyone to respond. They informed me that it was too late and I was welcome to return, but would incur a restocking fee plus shipping. I asked for a phone number (since their cute live chat is so delayed and it didn't seem like I was getting anywhere), but they informed me that since it was an e-commerce business, they mainly relied on emails and chats to communicate. Really? Like the two emails I sent requesting to cancel the order? So now I get to pay for their mistake. This is why Amazon Prime wins every time. Buyer beware!
Thank you for your review, Hannah. I was not able to locate your order with the information provided, but I am sorry to hear that you tried to cancel this and did not receive an answer nor additional information. While we are not able to guarantee cancellation, it does sound as though you tried well in advance. If this issue is still ongoing, please contact help@webstaurantstore.com so we can look into this further for you.
I placed a $6000. 00 order no customer support over 1 week still can't say when it will ship after they put on item 2 days now i need to spend 500 dollars to send a truck 4 hours to pickup and no service they are a lousy company not worth the savings
Thank you for your review, Eli. I was unable to locate your order with the information, but I am sorry that you have not yet received your order. While we are not able to guarantee shipping and delivery dates, we will typically provide customers with estimated dates through email. If this issue is ongoing, please contact help@webstaurantstore.com so we can assist.
If you are expecting webstaurantstore.com to advice you as to what to purchase, they don't do that. Online chats are the only way to talk to customer service that I could see and if you ask the question, this is what I need, what product will fill that need? They will tell you, unapologetically, we don't do that. They almost say it, like this is normal. I plan on investing about 30K in equipment and yet their business model, as my rep put it, doesn't lend itself to this level of service. So why Chat? Buyer beware, the catalog is huge and finding the right product could be a job in itself. Which makes me wonder, what is the advantage of buying from them? Tell me, please!
Thank you for your review, Michael. While we can help you navigate the website and provide you with information on products, we will typically not tell customers what to purchase, as we leave it up to our customers to determine what their needs are. Because we are not able to determine what customers' local inspectors require and what customers' locations need as far as equipment is concerned, we are unable to tell customers what to purchase. If you talk to your local inspector and can let us know what equipment and specifications you need, we are then able to help you narrow it down to try and make your decision easier. I apologize if this business model is not best suited for your needs. If you have any questions or need additional assistance, please let us know.
Bought cupcake liners. Had to pay $20 for shipping and good packaging according to them. Liners arrived smashed. When I contacted customer service was told they still look usable. I said my concern is that I was sent less than perfect item she then went in to the reason for high shipping prices based on weight etc. Cupcake liners weigh nothing. Tried to get ahold of someone of facebook they blocked my comment never responded back to my message. Will not use them again. Brown liners are from webstaurant. White from etsy.
Thank you for your review, Holly! I am sorry your order arrived with the cupcake liners folded. I was able to locate your order, and we will be issuing a full refund for this order. You will receive an email confirmation once this is issued, and you should see it on your statement in about 2-3 business days. The liners can be discarded, we do not need them returned. If you have any further questions, please let us know!
I have dealt with WebstaurantStore for over 3 years, and they have always stood by me, and their products. They bend over backwards to make sure that they have repeat customers coming back. I've never called them, just chatted with them, and they're very friendly & helpful! If I could leave them a 25 star rating I would!
Thank you for your review, Michele! I am thrilled that you have enjoyed our products and our service over these last 3 years. Should you have any questions about any products, or need further assistance, just let us know!
This is the worst site to order restaurant supply or parts, need new parts? Good luck you will have to see the future to order here WORST SITE EVER!
Thank you for your review, Kris. I am sorry to hear that you had difficulty in receiving parts. While we do try to list the best possible estimated lead times for items on our website, we are not able to guarantee the stock or those lead times. If you need something in a timely manner, please contact our Customer Solutions team at help@webstaurantstore.com with the product you need and we can check with the manufacturer to give you an up to date estimate.
If I could give them 0 stars I would. I ordered a portable restroom and not only has it been 2 months that I haven't received anything but they keep changing the ETA date of the order! I have sent them emails and chatted with someone but they were not helpful at all. It's been nothing but stress DO NOT buy from them.
Thank you for your review, Adriana. I could not locate your order with the information provided, but I do apologize for the lead time of your current order. It sounds as though this is an item that is not stocked in our warehouse and must be produced by the manufacturer. The manufacturer will be providing us with estimated shipping dates and updates, and this is what we are able to share with you. You will continue to receive updates via email as we get them, and you will receive an email confirmation once the product ships.
From the business
Conveniently shop over 345,000 restaurant supplies & equipment products in our online restaurant supply store. Extremely fast shipping & wholesale pricing on ALL restaurant supplies from the #1 restaurant supply company. Over the years we have expanded our selection of commercial equipment and wholesale supplies to include healthcare, educational, food, beverage, office, parts and hotel supplies.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your email, Joseph. I am sorry to hear that what you received was mis-labeled and not what you ordered. If you have not yet reached out to our customer solutions team, please email help@webstaurantstore.com or use our live chat and provide your order number. We will be happy to work with you on this to get it resolved.