M A.

I started purchasing from this company earlier this year and have been extremely pleased with the service and purchases. They do charge shipping (anyone with two functioning brain cells knows smaller companies don't receive the favoritism that Amazon/Walmart/that group receives and free shipping is NOT free). However, it is reasonable and shipment is prompt.

When I had some confusion with an order and called to figure out what was occurring, two individuals (real people at a real phone number!) were very helpful. I've decided a few times since that order to pay a little more to a company that apparently values it's customers vs the biggies that are selling out the U.S. I really wish we had one of the brick and mortar stores closer to us - would love to support them in person as well. Oh, and, some of the deals they have are lower in cost than the large retailers even with the shipping. Highly recommended.

ADVICE - Just do chargebacks with your credit card or file complaint via PayPal. No matter what the replies are here, they have worse service than Amazon, etc. They will state in chats they are fixing issues they caused, and an email is incoming. Nope, just to get you out of chat and mark you down for their service quota. There is also no phone number to contact, since "we are an online only business". However, you might be able to get through on the phone number listed on the charge on your credit card. The first order I had an issue with, I was able to do that, though it took a while for someone to answer.

One order - sent 1/2 of my lot as a cheaper option
One order - sent an item in an ENVELOPE, which would be understandable if shipping was free. They charge an outrageous amount (calculate it for yourself, including dimensional weight).
The packaging is horrendous. Items shoved in boxes, little protection, too big of boxes that makes items bounce around. Not sure where they find their people, but it's a place devoid of common sense or the desire to provide passable service!