WebstaurantStoreReviews 851

Normally very good service. This time very poor. They sent me the wrong item that I did not order because they substituted a different size product than what I wanted & ordered.

I emailed Customer Service and I had to jump through hoops to prove that I Ordered the product and then send them proof that I ordered and paid for the second, correct product. (At this point I paid twice). I had to send pictures and produce both sets of purchase order numbers before they would even talk to me. The rep told me if I don't do this all first he can't help me.

Customer service then let me know that "Even though you did in fact get the wrong product, the manufacturer states it should still work for what you want it for so we will not take it back".

I have two sets of product that I paid for and can only use one. This is incredibly bad customer service.

Here is the email text where they admit that I "proved" that I received the wrong items.
*******@webstaurantstore.com
Thu 7/8/2021 11:48 AM
Thank you for this very clear photo indicating the measurements of the item received are not correct!

I have reached the manufacturer to report this error and have requested a return for a full refund considering you've placed a new order already. I will follow up with you per the manufacturer's response, no later than 5 pm PST Monday 7/12/21.

Please let me know if you have any further questions or concerns.

I love this store, but unless you buy into their monthly "Prime" shipping plan, they charge at least triple actual shipping costs. Example: $48 in merchandise that weighs 3lbs, $34 shipping, and I'm in the same postal zone that they are. They do have great prices but unless you spend $100 +, you're better off looking elsewhere.

This was the worst experience I ever had with a company I dont suggest ever doing business with them. There delivery is way to complicated they will return your purchase and basically give you nothing back.

They are a great company, but be aware that they will try there to conceal their phone number to contact them. Also, make sure after you first order something they do not automatically enroll you in Webstaurant plus. It was extremely tedious to get my subscription canceled.

I ordered a small beverage cooler for my ranch headquarters to serve my guests beverages. The beverage cooler arrived with a problem and makes a very loud growling noise. I contacted the Webstaurant warranty department and after sending videos they acknowledged it was defective but refused to warranty it stating that I needed to call a repairman and pay for the repairs. For some reason they ask you on their website if it's for residential use when you check out. If the products are for residential use they have no warranties, which I didn't know, or I wouldn't have done business with them. I marked the residential box so they will do nothing to help me. Now looking at the reviews for this company I believe they intentionally send bad products out to residential customers.

This company has an excellent website that is well designed, easy to navigate, and unbeatable prices. However, every item that I have received from them has either been broken, missing parts and now sent to the wrong address. When ordering, I ensured that the address was correct but the confirmation email had the wrong address attempted to contact them right away but couldn't get ahold of anyone. The items were shipped to the wrong address and now they want me to pay $9 go have the address corrected. It isn't about the $9 but about the horrible operation of this company. I would send there garbage back to them but their return policy and restocking fee is almost as much as the product itself. Once again I was lured in by the low prices but am disappointed by the quality of the products and customer service. Lesson learned, you get want you pay for. Buy cheap get cheap.

Do not buy from this store they are very dishonest. They also have inaccurate website descriptions of the products they sell which is misleading and you will have a hard time returning anything you buy even when its their fault. Stay clear of them. They try to keep as much of your money as they can. They will charge you restocking fee, restocking tax, return shipping, shipping tax. They are a dishonest bunch.
If I could give them a 0 I certainly would.

Ordered a commercial fryer for my Restaurant and after 10 days had not received it. They had no problem taking the money from my account. When trying to call them to find out what was going on the only communication available is computer chat. Not being able to speak to an individual about customer service directly really, and I mean in this case REALLY, belittles customer service. When I FINALLY was able to speak to someone { 4 hours later} I was told my fryer had not even shipped yet. I own 4 restaurants and in the past was a good customer of this company. They have not only lost this order, they have lost my business. Beware people... Good customer service is becoming a thing of the past. Don't deal with a company that does not even post a telephone number to SPEAK with customers. Done with my rant... Shop elsewhere, I'm going to.!

I ordered two fryers from this company in October. My food truck wasn't finished being built until JUNE 1st. I had been using only one fryer due to a propane regulator issue. After I bought the right regulator I could use both fryers. I hooked both fryers up the night before last. The fryer that I hadnt even used AT ALL CAUGHT ON FIRE... I used it literally 3 hours and it was up in flames! I contacted the company and they pretty much said suck it up SO BUYER BEWARE!

WHEN A PERSON SPENDS LITERALLY THOUSANDS OF DOLLARS AND CAN NOT GET A PERSON ON THE PHONE AT ANY TIME, REGARDLESS OF HOW DIRE THE SITUATION... IT JUST SHOWS YOU HOW "IMPERSONAL" THIS COMPANY IS. THEY DON'T GIVE A CRAP ABOUT THE CUSTOMER... I HAVE WAITED MONTHS FOR BAR STOOLS... YOU KNOW, ITS NOT ABOUT THE WAITING, ITS THE HORRIBLE COMMUNICATION. WE ARE TRYING TO RUN BUSINESS, YET THEY DON'T GIVE UPDATES... EXCEPT... ESTIMATES. ESTIMATES ARE WORTHLESS. CAN'T COMMIT TO A DELIVERY TIME. BUT CHARGE MY CARD IN FULL FOR STOCK BAR STOOLS. BAR STOOLS THAT THEIR SITE SAID WERE IN STOCK... 3 MONTHS NOW AND STILL NO COMMITMENT OF A DELIVERY DATE, YET THEY GOT ALL OF THEIR MONEY. I AM GOING TO DO EVERYTHING IN MY POWER TO NEVER BUY FROM THEM AGAIN. I WILL TELL ALL OF MY FELLOW RESTAURANT AND BAR OWNERS IN MY TOWN... TO NOT SHOP AT WEBRESTAURANT. THERE ARE OTHER OPTIONS YOU KNOW.

I ordered trash can over 3 weeks ago and today I get 1/2 of my order, No customer service what so ever.

I had several placed my orders and realized I needed to change one of the orders. They cancelled the wrong order! By the time I realized it, I had a deadline and they refused to admit it was there mistake and waive the shipping fee. Other times I used them they order never came in on time, the items were always backordered and you are never notified until AFTER you purchase. I will never use them again
HORRIBLE CUSTOMER SERVICE

While WS may have attractive prices, the products must be either returns or substandard editions of what is represented. Once the sale is made, the only words you will hear from WS customer service is to contact the manufacturer. The product I received on my first order -A Bunn G3 grinder had several loose screws on the back plate, a wandering screw and large clip in the bottom of the box and the safety shut off switch did not work. This was the very first time I had tried it out of the box on the day it was delivered. If you are willing to repair or adjust the "brand new" item you saved some money on yourself, this is the perfect store for you. Just don't ask them for any help in doing so. Lesson learned on their "great prices."

I would not do business with this company. They have the worst return policy of any company that I have ever done business wit. Be warned and take your business elsewhere.

I received an order offend that was supposed to arrive frozen (per the box, must be kept below 0°. I received my food via FedEx warm due to hot weather. The price I paid to have this shipped was over $30. You can't tell me there isn't a more efficient way to ship frozen food better than wrapping a foil bag around the box? Incredible! I emailed the company and expressed my frustration, and absolutely no reply back. Horrible customer service and will not stand behind their product when they clearly have no clue how to ship frozen food. DO NOT BUY FROM THIS COMPANY, YOU'LL BE SORRY.

"I ordered a Regency 18" x 54" NSF Black Epoxy 4-Shelf Kit with 54" posts.

What I got was 2-Crome Shelves and a box of posts with damaged ends. The plastic inserts for the tubular shelf corners were damaged and unusable. Both boxes looked like they had been shipped and returned numerous times. Boxes don't sustain that kind of damage during a single shipping cycle from Lancaster PA. To Cleveland OH.

Five days ago Webstaurant sent me an email stating they didn't have items to complete the order. Yet they still sent me a damaged half order which is the wrong color?

Return shipping labels and a refund would be the appropriate action expected from Customer Service."

I was definately nervous ordering from here as everything was way cheaper than Amazon, which I usually order from & trust. The Shipping is expensive BUT I got my products PLUS shipping for less on Websturantstore.com than the products & free shipping on Walmart & My trusty pal Amazon! I did regular shipping & still receive my packages in 2 days which is crazy because I have Amazon prime & im still waiting on things from Amazon that I ordered the same day as my order on websturant! I would definately reccommend & keep using in the future! Also, for the people who say the recieved unexpected shipping amounts or complain about the amount of shipping, they tell you the amount before you even check out!

Worst service that I know. On 04/26 I ordered a commercial vacuum Hoover, the vacuum was in stock, the company sent me a notification that it was in stock. So 04/26 my order was confirmed. 05/11 I asked when my order will come, because no one let me know. They told me it will ship 05/24. But 05/25 I got another email saying it was on it's way but it will be delayed. It should've been here by the end of May. On 05/26 I got a email saying it will come 06/09 instead 06/05. Seriously? It's not the end of May. Okay I would wait. But today 05/27, I received another email saying my order was canceled because it wasn't in stock. Someone in this company lost their mind. Unprofessional service. For 6 weeks they kept my money and kept me waiting that my vacuum will come. Dagmar