WayfairReviews 2,098

Wayfair has lost my return after they shipped it to the wrong address initially and I never received the items. They shipped to my credit card billing address rather than my shipping home address. The items were picked up Saturday 05/7/22 according to Fedex and a resident in that building but now no one knows were they went and Wayfair keeps making excuses and a Case Manager named Kim A. *******213 keeps making excuses every time I contradict her reasoning as to why the order missing isn't their fault. It is Wayfairs fault. Fed ex was called by Wayfair so they paid the return. Fedex number was given to me from wayfair to call to report the error. I even was told by Wayfair initially this happens often.
Kim Case Mgr even said they cant track items returned then retracted that and said I had to wait for 3 plus months for a refund. I am now filing fraud complaints across every entity I can because Wayfair messed up and keeps justifying wrong over and over. At this point due to all the different answers given I have no idea what is going on other than Wayfair sent my items to the wrong address and blamed me for it so they don't have to refund me. I log into my account my address is correct so why send to the billing address instead of the shipping address?

I spent over few thousands with Wayfair for the first time and I must said I regretted for every penny of it. No Value, No Quality, No Customer Service, No Return, No Relationship with Vendors. It is just not worth of the aggravation, frustration over it. Don't & Please DONT feed them any business

We orded a couch about 8 weeks ago to our new house with a delivery planned within 2 weeks. One month later we called with little help or sympathy from customer service. They finally discovered it was lost. Told us to cancel order and ask for refund and order again. We said no no you do that from your end. After some debate they did with a schedule for delivery in two weeks. After 8 weeks, still no couch, no care, or concern from wayfair. They claim its a shipping issue and out of their hands. Well it is your shipper, you need to take ownership. It has been so long w3 dont know whether two cancel order and fight for a refund so we can purchase somewhere else, or wait it out? Would no reccomend this company.

Waited weeks for dining table. Had Saturday delivery scheduled. Never came. Said they couldn't find my place. They had correct address. Rescheduled Tuesday. Waited all day. Guy called he'd be at my house in 30 minutes. Never came. Called Wayfair and informed guy just decided to bypass me and move on. Would never buy from them again.

Purchased a fire pit for $800 back in 2021 through Covid first time" uncovering it on Mother's Day the entire pit is rusted and they will do nothing about it they told me to throw it out never will I purchase from them again the worst quality terrible personnel terrible customer service terrible

They advertise sale price on 2 pages of product then when you add to cart price goes thru roof. Look at pics

I had the most horrific experience of my entire life with Wayfair. I literally called customer service at least 10 times to ensure that I have an order replaced and expedited after they sent me the completely wrong item. Needless to say every single time I called I would receive different contrary information. I took so much time out of my own busy work schedule, it was like speaking to Wayfair customer service was my new full time job, and yet nothing was done to help expedite my order even after they had sent me the wrong item to begin with. Everyone up til this point with their fake concern, telling me that an item had shipped and left the warehouse when it was never even picked up at all. Please order from any other company other than this one. All I want is the correct item that I ordered. I don't want a refund. I just want my item expedited. I could have ordered it from multiple different sites, but unfortunately ordered from this inefficient unprofessional company. I spoke with the rudest supervisor on May 6,2022, named Linda who was so unhelpful and dismissive, Showing absolutely no empathy to my situation and not trying to resolve my problem at any capacity whatsoever. Having the correct item expedited to me seems like an easily correctable problem, but apparently this company finds simple problems like this impossible to fix. THIS COMPANY IS A TOTAL SCAM! BEWARE!

The hot tub is great. We love it and it was easy to set up. The light that comes with it was defective though and never did work. We bought this at Christmas time as a family gift and when we went to set it up in the spring, discovered the light was defective. Because we were outside of the 30 days, Wayfair refused to help us.

I explained it the situation to them, they sent me to their supplier and I had to explain everything to them (that was such a massive a hassle and was the wrong contact in the end), after many confusing and useless emails they sent me back to Wayfair, and then Wayfair told me they can't help me and sent me contact information to the manufacturer. This is horrible customer service.

I just found my hot tub light for $20 online and bought it to replace the broken one. $20! This small $20 fix could have been an easy way to keep a repeat customer happy and coming back to purchase more items. Instead, I am here to post a bad review and I will never shop with Wayfair again. $20!

My daughter bought outdoor furniture during Wayfair's annual Wayfair Days. Serveral days after placing her order, she was contacted by Wayfair advising her that her order was canceled by her request. She called Wayfair and the operator admitted that Wayfair canceled the order because they could not get the furniture from the manufacturer. She then asked to talk to a salesperson and pointed out that the furniture was still on the website. The salesperson finally admitted that the sales price was a mistake and Wayfair could not sell the furniture for that low of a price. The salesperson offered to sell the furniture to my daughter for 10% off. The orginial sales price was 50% off. Obviously, a switch and bait.

I will never order from here again! I decided last for my Daughter's birthday to make her room and they sent me a bed with the wrong parts and then still had the audacity to charge me for delivery so last minute I had to run to ikea and spend all night building a bed!

Last week I had ordered a rug and 2 rug pads during their Way Day sale. When ordering, there was an error, so I had to click "purchase" again. I then went onto my credit card app to make sure I wasn't charged twice, to which I found 1 charge that was pending. Perfect.
Now it's a week later, and I'm wondering why I still haven't received a notification that they received my order, or that it's shipped. So today I go onto my account and see that there is no order history for the order I placed last week, and the items are still in my cart. I then call my credit card company, who tells me that there is indeed a pending charge for $135.82 on 4/28/22 for Wayfair. Weird. So I call Wayfair to ask what's going on, and am told that their app experienced a glitch, and I'm not the only one who's had a problem. They offered me 10% off my next order (LOL I can find that online), and tell me that they can't honor the sale price EVEN THOUGH THE CHARGE IS PENDING ON MY CREDIT CARD. They told me to talk to my credit card company and get it sorted out with them, basically. I just want the items I intended to order, and was charged for, at the price that they originally charged me for. It could be as simple as honoring that price for a loyal customer, but instead, they want to provide horrible customer service. They didn't just lose a customer, but a whole place of business, as my entire office intended to order products from Wayfair now, and in the future. I'll now take our business elsewhere, thanks.

Don't even try to by there I purshce from wayfair couple of times and not happy, they pick of item totally different

I purchased several items from Wayfair in the amount of $531.41 paid in full. Upon receipt of the items, I contacted Wayfair regarding my dissatisfaction with the items. Below is an email I received.

Hi Shannon,

Good morning! I hope this email finds you well.

Thank you for reaching out to us regarding the metal decor that you received earlier this month. I am very sorry to hear that some of these pieces arrived in less than perfect condition.

I was able to review the pictures that you provided of the pieces that you received.

For the Rectangles Iron Wall Decor that you received, we do have a couple of options. The first option that we have is to provide you with a 5% discount to keep the wall decor as is. This would result in a partial refund of $21.51 that would be issued to your original method of payment. The second option that we have would be to set up a free return for you on this item.

For the Jerek Polystone Sculpture that you received, we do have a couple of options. The first option that we have is to provide you with a 5% discount to keep the sculpture as is. This would result in a partial refund of $2.34 that would be issued to your original method of payment. The second option that we have would be to set up a free return for you on this item.

For the "With Brave Wings She Flies" Metal Wall Decor that you received, upon review of those pictures, I am not able to see any damage to the item. The dark spots that you have provided pictures of are just patina spots that are part of the finish on the item. If you decide that you do not want this item, we can set up a return however please note that per our return policy the return shipping cost will be deducted from your refund.

In the meantime, if you need any further assistance I do urge you to reach out to us directly at the below contact information as all requests are forwarded through my department. Contacting us directly will help avoid any excessive delay in my response as speaking with our regular customer service can take 1-2 business days for us to review and process any request.

GT S.
Executive Resolution Account Manager
Monday - Friday: 8am - 4:30pm EST
*******@wayfair.com

I ordered a dishwasher from them, and gave them all the information etc. It was all set and they even gave me a delivery date! When I logged on the next day there was a message saying "someone else has snagged the item". Now, in all fairness I did not check out, but was assured by the CSR that it would be fine. So once again I'm beyond disappointed that this happened but even more the lack of communication from Wayfair. No invoice copy in my email, no information on the progress or lack of. Never do business with them again!

If you ever need to return an item - good luck! It has been 12 days and still can't get the return scheduled or any credit for the item. They stink!

Day 1 of the big wayday. I had a patio sectional in my cart for $469. Day 2 in my cart it went up to $867. Customer service said it was computer generated. It left a very bad taste in my mouth. You just lost a Customer. This rating deserves zero stars

Wayfair customer service is awful. I purchased a patio sectional, it hasn't even arrived yet, a couple days later it goes on sale by about $600 but because it's a sale i can't get a price adjustment. Unbelievable. Isn't that the point of a price adjustment? So consumers can purchase with confidence? They do not have the cheapest prices around any more. They literally wanted me to return the 5-piece section and re-purchase the same thing at the cheaper price. So let me get this straight, they are going to pay for shipping my item twice as well as restocking it yet they won't just give me a price adjustment? I can see why this company is struggling financially and probably why their prices aren't as good as they used to be. Not very business-savvy people making decisions.

Wayfair- I ordered tile from them. The order said the tile- which I needed within 2 weeks would arrive. Days later I check back, still no tracking info. I called they said it would not show a date of delivery and because of the weight of the item they could not give me a tracking number- totally bogus answer. 2-3 more days go by I call again and by now it's getting closer to the installation date for the tile- the still can give me no tracking information just that it's on a freight. The next day I ask to cancel, I am not told that the item will have a charge, $25, immediately upon hanging up it says I was charged $200 of the $350. I call and try to reason with them based on their inability to schedule a time I have to cancel, they refuse. I disputed the charge with BOA, finding in Wayfair's legal contract that charges are only to be incurred UPON RECEIPT of an item, I never received it! I canceled well within the time and yet they made $200 off of my purchase and non-receipt of any item. This is some racket they have going on. No updates and when customer's get tired of waiting for an item, as we usually order with an end date in mind, they charge for cancellation. I will never spend another dollar on this company again, they are completely unprofessional in their policies, deliveries, and explanations.

Wayfair lost me as a customer for life. I purchased 4 cabinet handles (samples) at one time with one purchase order for $35. When I tried to return them together as I had purchased them, Wayfair wants them separated and to charge me 4 separated FedEx charges... nearly the cost of products. This is unacceptable and not the way I had purchased them. If Wayfair can do the right thing on a small order, how can I trust you with a big order? Lost me for life.