WayfairReviews 2,097

Fedex lost the package and watfair would not file a claim. I had to dispute the credit card payment. I had issues with the order before not having accurate description. I'll never buy from them again.

I ordered an item that showed in-stock and short delivery time. It hadn't shipped 2 weeks after it was supposed to be delivered. I was then told it was on backorder. They refused to cancel the order because it was being processed (although it is on "backorder still.?!) I purchased sheets from them a few years ago. Supposed good thread count and Egyptian cotton. They pilled after first laundering. By far the worst quality sheets I've ever purchased.

First, I have to say, my mistake I did not realize you are only given 30 days to return an item. I ordered a vanity and medicine cabinet, same color description, but not the same color at all. They were nice enough to make an exception to return the cabinet, however... I have had to contact Wayfair every day for the past 3 days because Fed Ex never arrived to pick up the return. Today, they told me I need to contact Fed Ex personally. I appreciate them accepting the item back, but it is not worth the hassle. I will never order from them again.

Through out the years, I have ordered a lot of furniture and big ticket items from Wayfair due to the excellent customer service. But my recent order will be the last one unless Wayfair changes its policy on price adjustment. II placed an order for this bed 2 days ago and today it went on sale. I called to request for a credit of the difference and Wayfair refused to credit back the difference for the price adjustment. I have never experience such a policy with any other major online retailers before. I was planning on redoing my loft and ordering a new sofa and coffee table, entertainment center, etc. But based this experience, I don't think I'll be ordering them from Wayfair, which is unfortunate because the only reason I ordered many pieces of furniture from Wayfair in the past is due to the good customer service. However, the policy of no price adjustment really discourages me from ordering from Wayfair ever again.

Ordered recliners (2)... one delivered on time... 2nd one took another month to receive and required numerous follow up phone calls to get... nightmare. No apologies just you can cancel it or wait. Period. They don't care about their customers. Today I get auto generated email asking for second chance. Not interested.

Wayfair sucks! I bought a $3,000 dollar Murphy bed frame and when it was delivered one of the boxes was missing. I couldn't build the bed whatsoever. I did get all the boxes for the attached shelving. But I had guests coming the following week. I called wayfair they said they'd operate within my time constraints and find the box. Next thing I know, 2 days later, I get an email saying it could take 6 days to do a dock search. I called wayfair back the next day and they said there's nothing they can do. They're looking for it and won't be able to get it to me in time. So I have to go and spend more money to buy a bed frame so my guests aren't sleeping on a mattress on the floor! I asked if they'd do anything to help out and they said no it looks like you are going to have to just go buy another frame!
Don't waste your money on wayfair! Even with the shelf part of the bed I did have the boxes for and was able to put together it's not even that great of quality. It's made just like those $30 mainstays cube book shelves you get from Walmart.

This company sold me a sofa that was supposed to be down but was old chopped up mattresses. DO NOT TRUST THIS COMPANY!
Be sure to purchase elsewhere, you will get RIPPED OFF

Ordered my bed in September before I moved into my apartment. I love this bed I had a king size that I bought. I just moved to a smaller place and had to buy a smaller bed. I received the bed but the box was open with no screws, no instructions or legs. I looked everywhere. I called them and they said they will send them. I waited almost 2 Months and called again several more times. Finally only the screws showed up 2 Moths later. No legs or instructions. Their is no instructions to this bed on the internet or on the website. In the meantime I have been sleeping on a loveseat. Geez. I am so mad at them. Buyer beware of this company. I still don't have a bed. They said to donate it and I did. I have bought a lot of stuff for my business as well. With only a few hiccups. We will be using another company. Shame on you. I will provide pictures.

Will never order from them again! Worst shipping every I been waiting for my item for ten days now. They customer service is useless! I could have ordered something from China and got it sooner. Very disappointed and still no product. They say if it's not here by the 31st they will replace or refund.

We ordered two full-size beds for our kids clearly stated in the item descriptions that mattresses were included. Upon delivery mattresses are not included and the only thing they could offer was a 10% discount on a mattress. Customer support was poor and didn't even speak concerned about the issue have been reported to the Better Business Bureau along with yelp. I wish I could put negative stars I would put -5 stars.

This is the worst business I have ever dealt with. I will NEVER order from this company again. You order one thing and they send you something completely wrong. Then customer service is a joke, the first guy that answered was NO help what so ever, then hung up on me. So I call back n the second guy was worse. Don't waste your time or money with this company. Why do you people make us give you a star for messing up our orders in order to submit our review. Wayfair does not deserve a star or anything else

I ordered furniture on October 25th. That night I get email huge sale tomorrow. My item was going on sale of course. Customer service refused to consider honoring the price. Last sale ever from me.

I ordered a desk from wayfair and had the assembly package. They damaged the desk in 2 spots. I called wayfair they said I had to call the maker Bush so they transferred me. Bush said due to it was damage from assembly I would have to contact wayfair. I called wayfair again they said nothing they can do I have to call Handy for resolution. They completely ran me in circles with no resolution so far.

Ordered a Murphy Bed Cabinet in March of 2021. Didn't arrive till June of 2002. Wrong color. In the meantime, my credit card expired. I called Wayfare about the color and they gave me a credit so that I could have it painted. They mentioned nothing about an expired credit card. They claim to have sent me 2 emails about the bill. Never got them. They claim to have sent me a letter that was neither registered nor certified. Never got that either. Suddenly last week I'm getting emails and texts from a collection agency. Thought it was a scam. Called Wayfare. No apologies. No help. Rude and condescending. I will never use them again. A phone call would have resolved it!

Ordered an outdoor dining table in September. In stock item Said was shipped October 6. Never came talked to a rep said it was coming this weekOct 24. This week it says November 21 it is out of stock. The reason they said it was damaged. I don't get that message but all of the sudden AFTER I was told that it shows up on the tracking. By the time it comess we will have snow They have all of my money since September and will do nothing about it. Will never order again

The sofa fell apart after a month, the second one they sent was damaged and used. Fraud, fraud, fraud

I paid $129.29 for a room divider and it came with a piece that did not fit well and I could not use it I will not buy here again