WayfairReviews 2,097

Delivery takes forever, and they canceled myast ordered after waiting for 10 days to be delivered, raised the item price and refused to refund the store credit i used for this order, will never buy from there again.

I bought this rabbit cage sold by Wayfair and made by Vidaxl. Absolute junk. I hardly ever write a review. When I do. It is almost positive. This is one of the few time I have ever felt compelled to write a negative one. Terrible quality, and they would not take it back. Only if I said it was damaged. Not because of cheep quality. I'm sick about. Who does this? Even Amazon takes things back if you are unhappy with the product. This company can not stand behind there product because it is junk and they know it. 85 dollars down the drain for crap to throw in the garbage. Never again! I am sending a complaint to the Better Business Bureau.

I called customer service at Wayfair. What an absolute joke. If i could give them a zero on your scale i would!

I expedited an order for outdoor furniture and spent $155 in additional shipping fees to ensure i received the order in time for new guests staying at our VRBO. The order did not arrive by the date the system estimated.

Lyndsey a CS Manager was the least helpful person i have ever dealt with. I have spent close to $10,000 at Wayfair over the last 4 years. I wasnt asking to refund the merchandise. Just the $155 i paid to expedite the order. Wouldn't even make a gesture except for a 10% coupon that anyone can get on any coupon website. If a company wants to keep a customers coming back they have to always make exceptions to the rules. One upset guest will tell 10-20 people and on & on! The order will arrive on exact date that Wayfair offered without any expedited shipping! Why do they offer if they cant fulfill this!

Mark my words i will never use Wayfair again and every chance i can get i will leave a bad review. I cant return the items because i have the guests in the home for 8 weeks. The boxes will have to be put in the garage til we can put together after the guest departs!

Shop local and give your hard earned
Money to the businesses that keep your communities going. I'm going to change my ways! These big box companies dont give a hoot about customers anymore.

Stay away from WAYFAIR! Wayfair I will be putting my story everywhere I can! Would of been alot better to credit me $155. Cant make this $#*! up!

I've never had a problem with them. Kind and cooperative to help resolve any question I had had. Love their furniture and other products

I received an email from Wayfair thanking me for an order for something I did not order. I called Wayfair and told them I did not order the product. It was showing shipping to some address I have never heard of. They cancelled the order but never gave me a refund. I called them and they told me to get the charge removed I had to dispute the charge on my credit card and then they would not reply to the dispute so it would be removed as a charge on my credit card. This was the only way for me to get a refund. My credit card company did it but now they are having to send me a new card. Now I have to go to all of the places where I have direct charges to my credit card setup which is a lot because this is my business credit card. This is a VERY POOR way to do business.

Wayfair refused to stop an order that i made and instantly changed my mind customer service says will have to send back once received.didn't mske much sense until i ordered a bread box it was to large and wide for the space also unappealing to the eye once received, so trying to return item was $30and change but they don't cover paying to send back so my option was $12
10ct to return or a store credit of 20% which was $6.07ct and i keep the item i don't want! They force you to take the item even if its NOT shipped or processed yet, then cheat you to return it! They still won't credit $179.42 back for a refund that i received from a manger by email over a year ago, so citibank wants payment, i have a dispute on it but wayfair refuses to honor the emai from their manager to credit my account! This was the last damn straw for me with this horrible company their business practices are trash!

Pray that your order arrives correctly, or you will be spending hours of your life on the phone being lied to by their customer service team.

We ordered a dining room table which arrived without legs. Weeks later we still have not received them, despite being assured on multiple occassions that they were being "expedited," or will be sent on X date, only for X date to come and go without any legs being shipped.

They don't care that their shipping is unreliable or that their service is bottom of the barrel bad. Their only feeble effort to compensate you for your troubles will be to offer a 10% discount on a future purchase. A purchase which I assure you that you won't want to make.

I received a mixture of two different beds in one box. I ordered the Tufted Upholstered Storage Platform Bed but received the drawers from it but received the rest of the bed from Airi Upholstered Bed with Adjustable Headboard. When I called customer service because my assembler stated he was missing some item they could not identify the missing piece and asked me to send a picture of the instructions. The customer service rep should have acknowledge I had the wrong bed but she did not although she did not understand why my assembler had different instructions for a bed that was not what I order. So currently I have part of a bed put together and parts arriving for a bedframe that will not fit. Could I please have a full refund for the bed@ $439.99 and $51.99 protection plan. I am to old to continue to be worried about if you are going to provide me what a paid for. I am also to old to continue to pay someone to bring the ordered items from Wayfair to my door. This has caused me some unnecessary stress. I want a full refund and I will order locally. I chose Wayfair because my neighbor had a good experience and your prices. However I would rather pay more locally than to go through spending more money to have items delivered to my door properly and get what I purchased. I am just to old for all of this confusion. When I tried to get a refund Wayfair representative said they could not issue me a senior a refund because it is out of their hands and in the hands of a 3rd party manufacture plant. The customer service rep stated that I would have to work it out with them. Although I did not pay the manufacture I paid Wayfair I would have to wait 1 - 2 days to receive a response on whether or not I would receive a refund. This is my first time ordering from Wayfair and my last. When it comes to you as a customer you do not matter. I ONLY WANT MY FULL REFUND for the bed and the 5yr protection plan!

I received a broken cardinal snow globe for which I paid 40 plus dollars. When I called customer service they said I could send it back but it would cost me:$17.00. If I decided to keep the broken unit I would receive a 25 percent refund. They are genuine crooks. I will make a big effort to tell people NOT to buy from them after which I will contact the Better Business Bureau. Is it worth not sending a new unit or giving me a full refund? I don't think so.

Purchased a lamp, next day when I look at my credit card, there was a charge of ~$850. The lamp was only ~$100. Checked the order and 4 coffee tables were added to my order. I called Wayfair to understand what had happened and they were great and sent me shipping labels free of charge for me to return the items. At the time of the refund, the shipping fees were deducted and they would not add it to my refund. Called them again and there was nothing they could do. Big rip-off for a mistake they made. I had to pay ~$90 in shipping fees for something I didn't order. Never buying from them again.

I ordered a Maine coon cat tree and received a much smaller cat tree! When I called customer service, all they did was take $10.00 off the price of the cat tree that was much smaller than the one I ordered! Very bad customer service!

They are not even worth one star! I placed an order for a rug on January 16 a shortly after the same day decided to cancel the order. On Monday the next day I was told it couldn't be canceled as it was already on a truck! I have gone back and forth with their worthless customer service department to no avail! 3 days later it still hasn't shipped! It couldn't be cancelled though! I will never order from this company again! Read there reviews they are awful!

I'm now receiving two couches when I cancelled one practically right away after ordering, they refused to just not send it and it hasn't even left anywhere yet

I'm a business customer and placed a large order of several furniture items with Wayfair. Many of the items arrived damaged or defective. I contacted Support and was told a team member would get back with me within 24 hours to help me. Five days later, I finally heard from someone at Wayfair, and they wanted me to box up the large furniture and ship them back. By this point, I had given up on receiving a response from Wayfair and repaired the furniture myself, so I asked for a discount instead. They agreed to a 5% discount (you read that right — 5%). Not impressed at all. I'll be looking for a different vendor that's more responsive and who can deliver items in good condition.

Ordered a Bathroom Vanity for our Bathroom Reno. We were provided with a delivery date and time, and on the date of delivery, we were sent texts throughout the day to advise of the delivery time. We then received numerous texts in the evening apologizing that they were going to be late, which happens (NO PROBLEM). We then received a call from Customer Service, advising us that due to Transport Canada Regulations, they could not longer have their drivers on the road. After taking time off work to be home, and staying home b/w 1 - 6 p.m. I now receive this message. I began to complain on the phone, and the argument became heated, sue to my anger, and the customer service rep., just hung up! Absolutely disgusting! My wife then called them back, and she was told that the Vanity which was supposed to be delivered Monday evening, now cannot be delivered until Thursday! They missed the delivery date, and now they want us to take another afternoon off work, and wait almost 3 more days to have it delivered, with no concessions at all. Or in the alternative, I can ship it back to Wayfair, and PERSONALLYT pay for shipping. Now if anyone has ever shipped large packages or boxes, will tell you that returning it by courier is not an option, as the fee for shipping, 1 very heavy item, can cost up to as much as 1/2 of the item (RIDICULOUS POLCY)! Please DO NOT buy from Wayfair, unless, it is a very small ticket item, or it is a product that you have not been able to find elsewhere. This company WILL screw you on the return!

I purchased a bed, but bolts were missing to hook up the bed. I wanted my full refund. The bed was $148 dollars. Wayfair takes out $71 dollars what I spent to ship this bed back. Do not buy from this company. The word will be spread. I hope you this company deteriorates quickly.

Bought a Couch, couch was way too little, unlike the description, asked for a return, the couch was $400, the return shipping I would have to pay was $200, so then Wayfair gave me 15% Off, now I'm stuck with a Couch I don't want.