WayfairReviews 2,097

I order 3 folding tables from Wayfair, they all arrived damaged. The told me to dispose of them and sent me 3 new tables, the next 3 tables arrived also damaged. Broken beyond use, as they are plastic with sharp broken edges. They sent me a third set of 3 tables, and gave me a 10% credit, and assured me that the new shipment would be packaged with extra packing materials, it was not, all 3 tables arrived damaged. Now they are refusing to refund me until they get approval from the third party vendor they used. They have put in 2 tickets with no response from the other company, so they ate just holding my funds at this point. These tables are 75 pounds each, I am 60 with a bad back, and they somehow expect me to rebox them and have Fedex pick them back up. Fedex does not do the boxing. I am beyond disgusted with this company, they took my money not the third party vendor, they are legally obligated to refund me for defective merchandise. I have filed a complaint with the BBB, this company needs to be shut down, they are just peddling cheap $#*! Chinese $#*!.

I had few items in my cart not to buy just looking and thinking about these items. Not ready to purchase after few days I decided to purchase one of the items on my cart so I clicked on that one item. But Wayfair charge me for all. When I realized what happened right away I cancelled. Now it's pending and I have to wait for it to arrive and then return them one by one. I don't know what kind of business they're doing. But it's really confusing and waist of time.I would not shop from Wayfair again. No wonder they have 1.6 rating. Please do your research before you buy anything from Wayfair.

Beware, Wayfair charges for shipping when you return a product. The fridge we bought was too high and would not fit. The dimensions they showed online were wrong. Yet they are charging us $80 to return it! Asked them to waive the fee as it is THEIR mistake. Waiting since yesterday for a supervisor to call us back. THIS IS NOT GOOD CUSTOMER SERVICE.

They cancel your orders without explanation and when they do send the items, they came banged up and beoken.

I haven't had much luck with Wayfair in the past. I ordered something years ago that was in stock but it went into backorder so long that I cancelled it. Today, I got the new sales flyer for President's Day with prices good from today, 02/14, to 02/21. There were a few items that I wanted. One item was $44.99 sale price on the flyer but when I went to the website, it was $57.99. I called customer service and was told that their prices fluctuate daily and the sales flyer was made months ago. I really don't care. If you advertise a price, customers should get that price. I was told that I could order items over the phone and get the price but I wanted several things. I'm not ordering a list of things by phone. The whole point of ordering online is convenience. So once again, I am not getting anything from Wayfair. It doesn't even sound legal to me.

I ordered 2 items from Wayfair. The first item arrived but the second item did not ever arrive. When I tried to cancel the order I received an online message to say I could not cancel because the package was on its way. I never did receive that package, I could not contact Wayfair because their chat line was not working (tried 5 days in a row) and there is no telephone number. Will never risk using Wayfair again.

I ordered a Wayfair gift card - print at home - as a Christmas gift for my daughter Dec 17. When she went to use the gift card sometime early Feb it would not work - instructed to contact customer service. When she contacted customer service was told person purchasing gift card needed to call.

Short version is the card was flagged and frozen because I - Tony - purchased it using my wife's credit card. But Wayfair kept the money. Wayfair did not refund the money and did not contact me - via the same email they sent the card to - that there was a security concern and I needed to contact customer service/security.

So Wayfair kept the $$ and waited to see if someone called - that someone being my daughter who now couldn't use her Christmas gift card - even though Wayfair HAD THE MONEY. Adding further insult I had to buy another card and wait on a refund for the first card.

It's damn near attempted theft on Wayfair's part. Wayfair's security/fraud team should have either refunded the purchase of the card OR contacted the purchaser (me). But what Wayfair did was keep the money and sit and wait to see what happened.

Never again. My daughter will get an Amazon card next year.

I ordered dining room chairs and a kitchen cart and paid through Wayfair for Handy to assemble. Issue #1 Dining chairs came with the wrong legs and Wayfair wouldn't correct that day. Told the outsourced company wants to handle it and they will email me tomorrow or the next day. Not acceptable! Their issue with the supplier. They should arrange to have correct items sent out today. We just moved and have no chairs for eating. Issue #2 When I placed my order I added the assembly cost. For one, the website does not say this is an outsourced service. During purchasing I chose a date and time range for assembly. I got an email from Handy to with a different date and time. I was able to download the Handy app and change it. THEN, the technician texted me the day of asking if I could change the date to the next day because she had other jobs in my area. I agreed even though my husband had stayed home from work to meet her. She told me to contact Handy (gave me a number to call) and tell them the time had been changed. When I called them they said they couldn't change the date/time in the system but if the technician and I had worked it out, okay. Well, guess what. My husband stayed home from work again and she never showed up. Two hours after the expected time, I texted the number she had contacted me on twice to ask why she hadn't shown up. No response. I then called Wayfair--remember I purchased directly from them--and was told they couldn't refund my cost and I would have to contact Handy for a refund. SO, I called Handy and they told me since the computer showed the installation had already happened, they would have to process the refund and could only refund in the form of a check which would take approximately 5 weeks to go out. Bottom line, Wayfair outsources everything! And, if the price is much less than you find elsewhere, the products and customer service are why! I wish I had spent a little more for better quality, actually just the correct items and service. So many issues and customer service said on both issues they couldn't correct the issues. My hard learned advice: Buyer beware! Paying less did not pay off.

Wayfair used to be a good company to work with and would stand behind their products and services. Unfortunately, times have changed and they no longer hold themselves accountable to their word. They have handed off the issue and avoided responsibility and are pinning the expense on me to resolve their shipping delay. Because of their delay (product didn't even ship until AFTER the expected delivery date) I had to source elsewhere and now they are attempting to charge me for their error and not budging even though the dates were in bold large print on the website and the email. DO NOT ORDER FROM WAYFAIR

I purchased a cherry wood credenza for $1400. Within two weeks the price dropped $500. I contacted customer service and, unlike most companies would, Wayfar would not honor the price reduction. Then when cleaning the packing debris off the wood using lemon oil there are many areas that are rough so the rag just dragged through that area leaving a mess. Shame on me for not reading all the disastrous reviews on line for Wayfair.

I am HIGHLY disappointed in this Wayfair/Handy.com service... First, the purchasing/delivery went as planned. Thereafter scheduling a $442.00 "handy man" service... This is where the process is/going completely unsatisfactory.

On February 7,2023, A gentleman from handy.com "Martaveous B." contacted myself and texted "$51.00 from Handy.com isn't worthy the money to drive to your home and complete this pool table build. He attempted to schedule for days outside of my initial date of February 7,2023. I also received an anonymous phone call about "paying more than the $442.00 pool table setup fee."

On February 8,2023, A gentleman name Joshua T. Called and stated "For the quality work he produces, he will need to get paid additionally to compensate for the money that Handy.com pays.

This is beyond ridiculous that I contact Wayfair customer support twice on February 7,2023 (Between 11:30/2:30) timeframe to complain about this issue and I get the complete round around that led me to deal with Handy.com on my own. I do NOT recommend this company/service to anyone!

I ordered a couch on wayfair on Jan 15, was told it would arrive Jan 27. It gets here and it's the completely wrong color. Annoying but fine, things happen. I called the call center and was told to send in pictures of the couch for a replacement. I ended up getting a new one ordered with the right color and was told it'd be here Feb 7. I kept checking the status and called the center again when it said the ottoman would be backordered. I was reassured that it was just the ottoman that was coming in May and the rest of the couch would be in Feb 7. Feb 7 rolls around and I'm getting no delivery update emails at all. I look at the status and it says it's backordered until June. Mind you I have no couch at this point. I call and just totally cancel my order. I still have the wrong colored couch collecting dust in my living room because they said to wait 2 weeks so that they can decide what to do with it. So ridiculous.

Poor customer service. Item was not delivered on the day it was scheduled. Item was posted as delivered on my customer order page. I called customer service they said to wait for shipping company to call. They didn't call. Finally I bought another vanity and tried to cancel my order. They told me I couldn't cancel. Then when the item wasn't delivered and I communicated w customer service many times they cancelled the order. They took $90 out of my refund for shipping costs. Even through it was their fault their delivery company didn't ship the item. They refused to listen and told me I had no recourse. So they held onto hundreds of dollars for months and then took $90 more for not delivering an item.

I placed an order that was to be delivered by February 7th. On the 7th it had still not shipped. NO communication at all. I went on the site and it showed that I might receive it on the 13th. This was an item I needed and a follow-up would have been appreciated. I will be sure and share my experience with as many people as possible.

This. Guys. Is. Really bad. Productos only the customer service lady's is really nice but. The. Productos. Ir. Try to. Speak. With someone. To tell about your problems. Then not. Answer. Definitely. NOT. NOT. RECOMMEND.

I jinxed myself saying I've been lucky with ordering on line with Wayfair
I placed an order on January 18,2023 for a sectional., They charged me that day, delivery expected Jan. 26,2023
The ottoman came in Jan. 26th, nothing else, called Jan 27th they told me they'd look into it and call me back. No call No email update. Called Jan 31, it's lost, they have no answers, called Feb 1st, re-ordering, expected delivery Feb 7th, I said,,,it better be here, my old set was taken out already and the Super Bowl is approaching, I have NO LIVING ROOM SECTIONAL, called Feb 2nd to double check it was re-ordered,, nope...Dalton was putting in ticket now as I was complaining, he did not know what was going on. Called tonight Feb 6th to check that it was coming tomorrow Feb 7th being the 2nd attempt to deliver my sectional, I literally just got an email for the FIRST time through this whole waiting period that said,,, "We are sorry your furniture will be delayed until March 30,2023,,, are you for real? I should've trusted my gut, and gone to Jordans Furniture, Bob's, Bernie and Phyls, Ashley's, Cardi's, just to be local and delivery stress-free. This has been a really really bad experience, and I'm horrified my money is tied up and I have to now wait without a living room set to sit down after work until the tail end of March...NEVER AGAIN

My elderly parents bought a sideboard that came damaged. The guys who delivered and assembled the piece gave my parents the customer service number and said, "When you get a replacement, they'll take the damaged one." When my parents called, the customer service rep (Jaren), said that they could send out furniture repair to try and fix it. He said, "Check out Wayfair repair medics on YouTube. They're really good!" (The only wayfair furniture repair on YouTube is customers repairing furniture themselves!) When my parents asked him to put in writing what they had discussed (Having a repair guy come to fix the piece, and if the repair isn't good, they will exchange it for a new one, and the damaged one would be taken at no additional charge), Jaren refused to confirm it in an email because he was flat out lying to my parents! The email he sent us was purposely vague saying that some "resolution" could be reached if the result of the repair was unsatisfactory. He refused to define the resolution in writing. Clearly a scheme to screw over an elderly couple and not take responsibility! My mother asked to speak to a different supervisor/manager and they got Kasai. Kasai said that the return policy for large items was different than what was on the Wayfair website. WHAT?! They do NOT come to pick up damaged pieces, despite what their delivery guy told us AND despite what their website says. She said we could donate it. At this point I got on the phone and said that my parents are elderly and should not be expected to carry a large piece of furniture to the curb by themselves. Kasai then gave the option that we could exchange it, and pay extra for someone to pick up the damaged piece on a different day. None of these options are acceptable. They lie on their website, they don't care if their customers are inconvenienced, and they purposely send you damaged pieces so you (the customer) have to pay extra for removal. WHAT A SCAM! Every time I have ordered from Wayfair, the product comes damaged. It may look like you're getting a good deal, until you have to spend extra time and money to fix, return, or replace it. DO NOT GIVE THIS PATHETIC SHAM OF A COMPANY YOUR MONEY!

I'm a long time customer, a year ago got one drawer, after opened the box, the top drawer already broke. Didn't batter to return.
2 months ago ordered a big furniture over 180 lbs, they left by the lobby. ( it says deliver to your door). And recently needs to return an over 68 lbs table unopened still in the box. Printed out the label ready for pick up.
Called CS 3 weeks already, scheduled 5 times for pick up. Still sitting my the lobby.
They will say the same thing: I scheduled the pick up for tomorrow day after, I can push thru your credit, no worry it's scheduled will pick up ……., it's covid no one can pick up the return item,
how about it's covid I can order anything without pay for it?
5 schedules in 3 weeks, what a waste time!
Just make sure you don't need to return the item, or it's light weight and it's cheap, because I can't get my money back unless they pick up.
I learned my lesson.
DONE with WAYFAIR.