Warby ParkerReviews 386

This is it least the third or fourth time I have bought Warby Parker glasses. You would think I would learn my lesson. But the glasses are very attractive so I keep going back thinking they would get everything right this time. I bought two distinctively different frames one which was supposed to be for reading the other for driving. As best as I can tell. Both of them have the prescription for the driving glasses. I can't even come close to reading with either of them. I swear every other time I have purchased them they have gotten something wrong with the prescription. The only reason I give them a two and not a one is that they do eventually get things right and as I said the glasses are attractive

I recently broke my glasses and my vision is pretty crap and I'm looking through one lens. So after the commercial, I decided to make my order. I have a work trip on the 27th. I made the order to try-on 5 pairs on the 9th. I didn't get any confirmation until today and was told my order would arrive on the 24th. Mind you, I am only trying them on. I already have my prescription, I thought I would have them by today or tomorrow make my decision and arrange for my glasses to be shipped to the hotel I am staying at. Instead, I walked into existing franchise since the 90s. Made my purchase, insurance covered the cost, my glasses will arrive before I leave for the trip. So I decided to cancel my order, something I've been able to do with many other companies for many other goods. I was told that despite the shipment is sitting in a facility, it can't be canceled once sent out. I specifically stated I will not be here when they arrive. I will not assume any responsibility. Suddenly I get an email that I will be charged accordingly. They underestimate my pettiness.

A crew of nice bored employees. Didn't know the glasses well, a bit ruffled when I asked about the timetable for getting the glasses back from the lab--paid for the glasses on a Saturday, not expected until midweek next at the earlier (about 10 days). Very little traffic. One employee said that the store was only about sales and didn't have anything to do with getting the glasses. Not exactly inspiring.

Splashy TV ads show people absolutely loving loving the online experience, happy faces, different pictures as you try on a pair virtually before you buy it. What they don't tell you is, their APP only works on an iphone. Really? No cross platform app for an android phone? Seriously... looks like they want me to spend 800.00 on an iPhone in order to purchase an 45.00 frame. Sometime tell their tech team, and their advertising firm to get it together.

I fell and bend the frame of the prescription sunglasses I bought from WP for $445. They have not option to get them repaired or to replace them. They simply did not even try to help. Please DO NOT BUY THESE. They are far too much money with no warranty and customer support that is not helpful at all.

Ordered my first pair rather easily. Within a week I had a scratch on my lens. I called n they sent me a replacement pair since it is under 90 days. Within another week my left lens has a scratch. I have been so careful only cleaning them with eye cloth. I have never had glasses that scratches soo easily. Frustrated and sure I have no options

I'm still wearing Warby's! Yes, they're still cheap! They loosen, they scratch, they fog up, but I still don't care because they're inexpensive enough to keep changing out styles. And still contribute to a great cause. And what really keeps me coming back is the unbelievable online technology and service. They just added an app for an eye exam to renew your RX for $15! It took 5 minutes. Not 5 minutes on the phone to make an appointment 1 month out and then waiting in an office for 20 minutes before the hour exam and then forking over hundreds of dollars. 5 Minutes and DONE. $15. This company rules and I love them. BTW- I have a million Warby sunglasses which is what started the whole thing and I have zero complaints.

So these aren't the absolute highest quality glasses and I've had a couple issues, but I've owned several WP frames as well as several pairs from the quick online glasses places and WP have been by far the nicest. They're as good as the overpriced ones at your local optometrist. Most have been great and lasted for years. My most recent pair broke at the bridge in a very strange way, I think it was an imperfection in the material or some kind of fluke--it was weird. They replaced them expensive progressive lenses and all and got the order going immediately without wanting me to return the old ones first. I thought that was really nice. I also accidentally sent an order to the wrong address and they were super responsive and helpful. Also I once ordered a pair with progressive lenses and then sunglasses without the progressives and they reached out to make sure that was correct. So yeah, I've had issues, but those happen sometimes and they've always been helpful and quick correcting them.

Ok - so perhaps cheaper than the eye dr? Not actually sure. Their measuring system is useless, I even used a tape measure and that failed, use a human you fools! Just send me what I wanted vs. trying to be so technical, it is a horrible experience and I am glad I cancelled my order... so frustrated.

I have a script for progressive lenses (bifocals) and I wanted reading glasses but they sent me lasses for distance instant and then offered to I've me a $20 discount on the correct lens after the hassle. Insulting. I will be going back to the mall store instead.

I visited their store in George town DC today after I read on their website that their glasses are made of cellulose acetate (natural fiber). Once I arrived and started looking for glasses, they didn't seem or feel like cellulose acetate but a cheap synthetic plastic.
To confirm, I ask their manager who didn't know what cellulose acetate is and said these are made of plastic and which plastic she doesn't know at all.
I don't want to buy from a cheap store and from a place the managers don't have knowledge about it.

Through email exchanges, the Warby Parker folks were courteous, but when I wanted to return the WP glasses because they kept sliding down my nose, I exceeded (by a very short time!) the 30-day period for returning the glasses, and even though I never wore them, they won't allow me exchange them, so I'm stuck with glasses that I can't wear. I had also been planning to order contacts from them, but I see now how rigid they are, so I won't be doing business with them.

I have zero complaints about my experience with Warby Parker. I got my try-on frames promptly. Ordered and received my glasses within 10 days. Cool. And, they fit and improved my eyesight as promised. However, after a week I noticed an itching around the tops of my ears at frame contact. Now, I am noticing a slight itch on the nose of my bridge. I am not allergic, generally. So, what the hell are the frames made from and should I be worried?

Twice - I've attempted to buy a pair of glasses, but once I place the order and send prescription, I get an email that something is wrong! First email - no Pupillary distance #. Second email - no cylinder #. Twice I ended on phone with customer rep, not a good experience: I wish they'd have more patience; I gave them a prescription that I had no idea was lacking the needed information. I ask questions, they are inpatient and get irritated.

The positive side is that to have them send out glasses for try-on is a great idea. But I'm not doing business with them again.

Seems like a great idea but they definitely do not have their act together. Weeks of chats, texts, pictures for pupillary distance, emails for more information. Resending my prescription. Letting me know now after all of this wasted time that they can not accommodate my prescription and produce lenses for me. REALLY, you had my prescription as the first piece of information. Wow what a waste of time and energy - I would definitely not recommend this company. If they can't get the simplest details correct I can only imagine what the finished product would be like. Take a hard pass!

Had a bad experience with Warby Parker from start to finish. Followed all instructions online to a T, including uploading my prescriptions from Kaiser in the proper file format. Got a call that something was off and walked through all the prescription details with one of their representatives. Turned out everything submitted was perfect. Orders for contacts and two pairs of glasses with all the bells and whistles was placed to the tune of $898. Contacts arrived, then I waited quite awhile (a couple weeks) and finally a tracking # came through email indicating the glasses were on the way. Clicked through... no tracking info., glasses were not on the way. In the meantime, the payments have made it through one credit card cycle. Finally the glasses arrive and they look great BUT one lens on each has no prescription and the other has my proper prescription which is very strong (-9.5). Both pairs of glasses - unusable. After waiting all this time I'm ticked off. I call them and then a long discussion about whose fault it is on the mistake. HUH? They can't pull up the images for the original doctor's prescription and show my prescription is off in their files. Finally the assistant clears up the error which is on their end. I certainly don't remember an apology, just a syrupy STUPID comment about "we are certainly happy to issue a full refund." WTH! I just want my glasses! So, the person offers to EXPEDITE the corrected two pairs of glasses and to give me a $50 credit for the hassle and to send me a shipping label to return the defective glasses. Guess what... 5 days later, no $50 refund, no shipping label, no expedited glasses. I call this morning and more of their pretend kindness... they show no order whatsoever for the corrected glasses. NONE. Then as the assistant is supposedly issuing my refund on all of their products (yes, I am really pissed at this point) she hangs up on me while I'm on hold. AND then she doesn't call back. So, I call again and of course it is a new person who knows nothing about the situation. She determines the refunds are being issued but I can not get my refunds until they get their defective glasses back. So... here I sit: no glasses, and they have nearly $900 of my money. Yes, I am pissed. No, I will never use them again. Yes, I will tell everyone this story.

Ordered 2 pairs. Paid extra for faster delivery, to reach me in time for a trip. Got text offering thinner lenses, for more $ of course. Said OK. DAYS later, email. They needed to run credit card for that extra $50, and had delayed the order!
Contacted them as directed. Utterly unhelpful. Acknowledged their screwup but would not in any way get me jumped forward in production to meet my original due date! Kept encouraging me to just cancel the order (and go away). That's what I had to do! Off to Lens Crafters at twice the price.

Glasses were of inferior quality for the overprice.
Fogged and scratched immediately upon use.
Company has zero refund policy.
Do not use these people. Prescient was incorrect t

I do not need glasses. If I did, I would not use this company. They use third party "affiliate" spammers to drown your inbox with spam. I often have receive dozens of these spam emails per week. Why would a supposedly legitimate company need to use such sleazy marketing? I would not trust my vision to a company that resorts to such tactics.

Warby Parker was unable to secure a prescription from my eye doctor, so I called customer service. They said it was difficult for them to do this and it is always easier if the customer requests it. I asked, wouldn't that just be an extra step?" He then replied "I am going to tell you this one more time" and proceeded to tell me to secure my own prescription. Not okay, and I won't be recommending them again.