My first 2 orders were good but my 3rd item a long maxi dress came and was a shirt that was hideous ( I ordered a dress). I have 2 more orders and I am scared for what will come since it was Hello Styles. Boo!
I ordered 2 pairs of shoes, 1 pair of fake Fenty Puma Creepers and 1 pair of Maroon Converse. Both came in the mail in bags with busted shoeboxes, but the shoes were in fine shape. They both looked very authentic besides the somewhat weird smell. I ordered size Women's 9's for both pairs and received a 7 in womens in the Fenty Puma's and 7 1/2 in men's for the Maroon Converse... interesting. Gave the Pumas to my girlfriend and kept the maroon converse. $30 for a pair of $50+ shoes, it's up to you whether you want to gamble or not...
I had an order on an adidas sweatshirt for around 30 dollars and i never recieved it although it said delivered, i contacted Wanelo and never recieved an answer back until after about 4 emails to them, i recieved an answer with barely any help...
Order number: *******
Rip off and wanelo guarantee is nothing. Placed a order February 6th and today is MARCH 29th and nothing. They are a scam. And they do not guarantee crap. All they do is give u excuses and tell u to check the tracking. I can read. I don't need them to tell me what I've already read. Horrible horrible horrible.
I love Wanelo! My only complaint is that recently when I was organizing everything and separating my Epic Wishlist into more specific collections, I wasn't able to select more than one product at a time to move into a different collection. So I would have to hold the product, select 'move' and move it into the collection I wanted it in every single time, and it got very tedious. I'd love if there was an option to select a bunch of products at once to move into a different collection, it'd be super helpful!
I ordered a dress and it did not fit it said it was us size when it was probably asian size. I ordered another dress and I would like to know when it is going to arrive. If it is asian size then I can only purchase it if it is 3x. If it is us size then a xl should fit.
Hello Kaitlin, thank you for your review and I am sorry the first dress did not work out. I'd be happy to check the size details of the dress for you, as well as work with the seller to include an accurate sizing chart! I'll be sending you a private message to get your order details so this can get resolved as soon as possible. Thank you!
I ordered a dress from Wanelo. Lace, backless, short. When I received it, it looked like aone year old made it. It was very cheaply made. Did not look anything like the picture. The picture, the dress was black and short. The dress I received was blue and long. I ordered a size XS and received a size, I don't even know. Each part to the dress had a different size. From XS to XL, from a small bust to a super huge behind.
Hi Sarah! This definitely doesn't sound right. We'd love to help you have a better experience, and our customer support team is ready to help. Can you email us at shopping@wanelo.com?
First I
First of all,I did order a Gucci belt a while ago, I never wear it, it looks so cheap. I know it's fake, but at least it should look like a reasonable copy.
Secondly, I gave another chance, I order a Gucci sandal since January 2, I never received it, it said to receive between February to March, we are in June,6 month now. Every time I send an email to send me my money back the answer it's always the same" we are in it". And they have the nerve to send me offers for credit. I would never invest not a cent to this company, I just have to unsubscribe. If there is a BIG ZERO I will give to them.
My wife and I usually buy Nike shoes from this website. The shoes are always great prices but customer service is horrible with no updates or response
I ordered 200 plus dollars of items. Never received my orders. I have contacted them several times about a refund. Strongly advise not to use the site.
I placed an order over a month ago. It was never shipped just stated processing. I've emailed THREE times in regards of this matter with a refund. Have yet gotten a response. Will be disputing.
Hello I am so disgusted at myself for trusting this company again in January I ordered 3 pair of shoes from wanelo with excuse and reasons after reasons, before they cancelled all my orders, & finally getting a refund decided it had to be a fluke so gave the company another chance with same result but now I am literally Begging For my Refund it's like they take your money for 3 or 4 months of interest then return your money terrible business has anyone ever received any item
I ordered a blanket for my son for Christmas and I never recieved it. I contacted the company and they said because it showed delivered according to their tracker, there was nothing they would do. I showed them an email they sent to me that said they would ship a new one, "no questions asked" and still they wouldn't do anything. I requested a phone number so I could speak to a supervisor and I get no reply on those emails! This is the worst company I have ever ordered from and wouldn't recommend them to anyone!
Ordered a Chenal Bag described as vintage lambkins leather, original. I received a complete different bad that was a piece of fake leather and cardboard piece of junk.
My second purchase for a Chanel necklace, I still have not received going on 1-1/2 months past due date.
I have been in contact with their CSR since April on both issues only to get the same response. We are working on it, can't locate seller (hello).
I an end disputed both with my credit card company. Since then the sent me some a response saying they turned off my account. Who cares! I would ever buy from them again anyway.
DO NOT ODER FROM WANELO... SCAM BIG TIME!
My order has been processing for almost three weeks. I emailed the store and got NO ANSWER. I am going to be contacting the store through a lawyer my order was expensive! I can't believe I use to have no issues with this site!? I will never shop here again and make sure everyone I know won't either I will be posting on my TikTok as well where I have over 120k followers I hope they get shut down
Sold items two months ago was never paid. No response. No Nothing. This company is terrible. I urge other sellers in the same boat to contact the CALIFORNIA ATTORNEY GENERAL as this is fraud. They are stealing from people.
BEWARE!
Orderd a reverse camera it arrived but was faulty, contacted enjoy24 and said they would replace it after 6 months and aprox 10 to 15 emails nothing, I paid 18 dollars for it and they offered 4 dollars back because they could not afford any more, they finally offered full refund if I sent item back as I did, it's been 2 months and now they say they did not receive it. L advise every body not to deal with them they are very untrustworthy and deceiving. The company sells on ebay as enjoy24hours
Mal
Shoes were delivered from China. The box was completely destroyed inside the plastic delivery bag. The black addidas sambas look fake as soon as you take them out of the box. Plastic addidas label was put inside the shoe and addidas name was stamped on the tongue of the shoe. Terrible because it is a Christmas present.
Not even worth returning because of the charge to ship back.
Hi KP! I am so sorry about the state of the items when they were delivered and your description of the items is definitely something we will look into. Could you please send us a private message with your order number so we can help get this resolved for you as quickly as possible. Thank you!
Wanelo is Pinterest for shopping. I don't think there is any other way to describe it, but it is kind of fantastic because I can see what all my friends purchases and discover sets of things that I wouldn't have seen otherwise. The bad news is I'm convinced that I spend way more money now that I use it =( I used to spend a lot of time on Polyvore, but I have now traded up for Wanelo.
Here I go again. Don't won't to give a bad review so please help me. I ordered a hoody from you around Christmas time. It arrived after Christmas and did not fit. I returned it in January costing me $7.97 I have not heard from Wanelo yet. Order #******* tracking #LS*******cCN. Purchased from Sogomall, pink hoody s/m I was charged $20.50 plus Paid the $7.97 to mail it back to, you. I am looking for credit on my credit card and have yet to see it. This about the third time I have contacted you all. Do I need to go to my bank and ask them to take care of the charge? Please let me hear from you. Thank you
Hi June! I am sorry to hear of this experience. We try our very best to resolve issues as quickly and as hassle free as possible. I did check our records and noticed one of our representatives sent you two emails in February asking for more information but there was no reply so the case was resolved. It is possible our replies are going straight to your spam folder. Either way I'll definitely be sending you a private message so I can help get this resolved for you! Thanks so much!
Overview
Wanelo has a rating of 1.8 stars from 416 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wanelo most frequently mention customer service, credit card and tracking number. Wanelo ranks 65th among Social Shopping sites.
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- San Francisco, California
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Business History
Deena worked on Wanelo for more than two years using her own savings before attracting Wanelo’s first users. In 2011, she moved to San Francisco and raised funding after 40 investor rejections. Today, Wanelo is a team of over 30, and millions of people are using it to find and buy products they love.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christina! Thanks for posting! If you are unsatisfied with the item, you can always email us at shopping@wanleo.com and we can help initiate the return process!