I ordered a blanket for my son for Christmas and I never recieved it. I contacted the company and they said because it showed delivered according to their tracker, there was nothing they would do. I showed them an email they sent to me that said they would ship a new one, "no questions asked" and still they wouldn't do anything. I requested a phone number so I could speak to a supervisor and I get no reply on those emails! This is the worst company I have ever ordered from and wouldn't recommend them to anyone!