Wanelo

Honestly, I'm writing this with the hopes that someone from Wanelo will see this and actually help me with my order. I ordered an "Oversized Mystery Sweater" from a place called DirtySouthVintage on Wanelo, and it cost me 25$ (of which $10 was towards shipping). It took a month for me to get the sweater in the first place, and when I got it they gave me a super small sweater when I specifically asked for an XL because I wanted it very oversized, and also I'm 5'9". I returned it for an exchange because the store said that was alright, and now it has been another month and no one from both Wanelo or the store is getting back to my e-mails. I was still charged 25$ and have nothing to show for it. At this point I just want my money back and to move on with my life.
I'm never ordering from Wanelo again, and I advise anyone reading this not to as well!

I order a backpack for my grand daughter. My account was charged, then I received an email stating the backpack wasn't available. I did receive a refund less a processing fee. I question the fee and was told it was non refundable. I emailed them again asking why I should have to pay a processing fee when they could fulfill the order and no response. They also don't answer the phone.

Wanelo is a great app that allows you to access all of your favorite stores and all their products. However wanelo is not always 100% reliable. There are cases where the productsare nothing like they were portrade to look in photos. Sometimes they come broken or made very cheaply. On the other hand, most all products have reviews and pictures from people who already purchased that product, so you are able to see if its worth the money. For every person who has had a bad expirance with wanelo there is another who has had a great one with it. There are many cases where you purchase an amazing product and are completely satisfied. In general wanelo is a great app, just make sure you check reviews and make smart choices.

Terrible, Spent $90+ (£75) on a 'handmade panic at the disco blanket 150cm. After a month I chase the order before xmas as it is a gift for my 11 year old son. The reply 'sorry it is hand made the delivery takes 2-3 weeks but thats AFTER it is made which they do not say on site. I figure I'll give it to him for his bday instead? 7 weeks later still, nothing. Repeated emails. Eventually I get a tracking number and follow it for a week and I come home to a poorly made 20cm cushion with a picture of a bird on it. That was 3 weeks ago and now I'm getting there out of office. Raised a claim with pay pal but who knows what happens next as I have never had to do so in my life. It is my sons birthday next month and I usually spend about £150 its what I can afford. I had to use his bday monday for Xmas and now he will have very little as I cannot afford. I'm disgusted.

I ordered here a few times. I just ordered some shoes and delivery date is showing next year so I wanted to cancel i was told I couldn't so I started a dispute with my bank the next day my account was closed and I received an email for a order on a belt that I also ordered saying it was canceled and I would be refunded. What happened to my other order my shoes?, now they deleted and blocked my account I can't see my passed history of orders

Wanelo is comprised of a lot of different vendors selling on the site. Wanelo isn't the store, wanelo is more like a network, like Amazon. The key is to find vendors that are real and actually have good products. I have ordered many things from the Wanelo site and most have been wonderful. There have been one or two vendors that I have dealt with that have been a pain. Right now I am in a dispute with TZARO jewelry but the ring was purchased from Wanelo. The problem isn't that Wanelo isn't sending your things or sending you crap, it's the individual vendors and you would get things done a lot faster if you tried hunting down the vendor contact info first. Hope this helps!

HORRIBLE COMPANY! I would give a zero if I could.
I place 3 different orders about 6 months ago. I never received the items. I requested a refund for the items, considering their website states full refund for undelivered items. I have been asking for a refund since March 2023, no refund and still no items. They keep sending the same canned response saying they are waiting to hear from the seller. This is such Bu...it!
I did make the mistake of trusting this fraudulent site and spending a lot of money. I don't want anyone else to make the same mistake.
DO NOT BUY FROM WANELO

I have order three pairs of shoes from this app yess I received two pair that where not the size i order and never got my third pair. I have call several times and Left several emails so I know they know my number by now. So I'm going to file a dispute to get my money back for my third pair of shoes. But no if I were you WANELO is not the place to but from.

Your Sincerely
A Highly piss off customer

Hi there!
Im writing this in the hope someone from wanelo will read it.
Im litteraly in love with wanelo, its easy to work with, layout is great, there's so much cool stuff etc, etc.

There's one thing though. I live in Denmark, and even though the individual shops on wanelo does, the site doesn't ship outside the us, which for me (and my guess many others) is really frustating.

So please wanelo widden your range and ship to europe and the rest of the world!

The products and shipping are both hit or miss. Sometimes its speedy other times its slow. I remember complaining about an order that I almost never got. After I complained to my bank though, I got my order shortley after (suspicious). Anyway, Wanelo canceled my account and said that I couldnt get it back unless I dropped the case with my bank and sent them my bank statement as proof. Creepy. Dont even waste your time with this site. You cant even contact the sellers personally and sometimes customer service doesnt reply. Yes its hit or miss but its not worth the risk and worry.