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Texas
3 reviews
1 helpful vote
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Horrible
December 10, 2021

I order stuff online and either it gets "lost" "delayed" or canceled. I'm so upset because I tried to use walmart.com to buy all my holiday gifts. I am very upset also because when calling customer service they either act rude or like you don't know what you're talking about. Only time I actually get my items is when I order from the store close to my house!

Date of experience: December 10, 2021
California
11 reviews
19 helpful votes
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I would have given them 5 stars if they didn't have such a high threshold for 'free shipping'. I use walmart.com to buy many plastic organizational drawers of all sizes - for papers, makeup, clothes, garage use. Also, great car organizational items. They have the best prices for these items and I have received them in a timely manner and in good shape.

Date of experience: April 12, 2016
Texas
17 reviews
13 helpful votes
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There are some very good employees at Walmart - but the majority really don't seem to care about doing their jobs.

I've almost been knocked down several times by the employees texting on their phones or reading texts on their phones while they're walking through the store and not noticing me being in the aisle in front of them.

I blame their lack of caring on the management / owners (Walton family) for paying such low wages, cutting hours and benefits, and encouraging their employees who are making so little to get government benefits to subsidize their pay - which means the rest of us are subsidizing the profits of Walmart and the greed of the Waltons with our taxes we pay.

As I said earlier - there are some good employees, but they would be good employees no matter where they worked. I feel sorry for them that there aren't enough better paying jobs with better benefits in some of the areas where Walmart / Waltons take advantage of the local communities.

Date of experience: October 7, 2015
West Virginia
1 review
3 helpful votes
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Done with walmart
June 17, 2019

Went to Walmart and bought $200 worth of cat food, water, bird seed and medicinal products. I left all the big bags of stuff and the water in the cart and had the clerk scan it.As I was walking out an older man stopped me and asked for my receipt without telling me what he was during. He started scanning my stuff and checking to see if I paid for all the large not bagged items. No explanation or nothing. I don't need to steal and I would think that would be the clerks job to check my cart and see if she needs to scan anything. Come on Walmart get your act together! So not classy! ALSO stop moving everything on the shelves making me take the time to ask a worker. And why are your shelves empty, no matter what day I shop. Lets get some clerks that are pleasant and open up some checkout lanes. I guess I am going to shop at ALDIS' from now on. You guys aren't that cheap anymore and your prices have been going up since January.

Date of experience: June 17, 2019
New Jersey
1 review
11 helpful votes
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Don't Turst Them
August 20, 2020

Don't Trust Them!
They sold it as a set but it isn't. Normally when we place an order for a set of dining tables with 6 chairs we expect the table to fit the six chairs. Each chair takes 20 nails to set up; not easy squeezed ones! It took all-day. The surprise is the table doesn't fit the 6 chairs!
Walmart supported the VENDOR, not the customer...
The chairs are incapable of going under the two sides of the table all the way. The sides which should be able to fit 2 chairs in do not. Either the chairs were constructed to big or the table has the wrong dimensions for the chairs. Yet when measured the table is the correct proportions as are shown online and on the box. Even so, online and on the box, we were not given the dimensions of how far apart the legs of the table were so clearly this was the error made in the construction of said table. Since this is a dining set that should seat 6 we do not quite understand why it can only fit 4 chairs comfortably. I have attached pictures.

Date of experience: August 20, 2020
Kevin D.
Canada
1 review
1 helpful vote
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I ordered a Hot Tub cover online on Aug 1st, 2018 based on it would arrive on Aug 6th. It is now Aug 17. I contacted customer service who said they would put in an enquiry and that I would have an answer with what is going on within 24 to 48 hours. That was 12 days ago and nothing back. I called again 3 days ago and they said again I would hear back from someone within 24 and 48 hours and again nothing back. I finally called the supplier Canadian Spa Company who told me that if Walmart doesn't have the cover in stock it takes 4 to 6 weeks for them to build and ship. Why doesn't Wamart just be straight up and be honest with it's customers. The offshore customer service person reads from a manual with standard answers and doesn't get a hoot about telling the truth either. Terrible service. Stay away from online orders or you will be sorry.

Date of experience: August 17, 2018
New York
1 review
2 helpful votes
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Order cancelled
December 2, 2021

Order was cancelled due to low stock, despite having stock at the store used for pickup, and many other stores in the area. The same item was in stock at the same store and many others in the area the next day. However, when I went to place another order at another store, the price had jumped by $100, and the customer service representative refused to adjust the price to the previous price as purchased. Very shady practices from a retail giant.

Date of experience: December 2, 2021
Ohio
3 reviews
2 helpful votes
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Walmart.com is a great place to find deals on just about everything. I like the fact that you can pick up your order in the store nearest you. Even if the store doesn't have it in stock, and they have to ship it; takes only about two days.

Date of experience: April 29, 2017
New Jersey
6 reviews
7 helpful votes
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Good priced store.
February 14, 2017

I like the store, but the checkout lines are too long. The items are often cheaper here than at other stores. They carry a large selection of items. The jewelry department is not well-manned. You could wait there forever. If you have the time, it's a good store.

Date of experience: February 13, 2017
New Jersey
1 review
2 helpful votes
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My Walmart.com order never arrived after being shipped twice.
In fact, the 2nd time half of my order came as it was shipped in two boxes with two different carriers.
Things happen, I understand. When you cannot get it right 3 weeks after your delivery deadline, have no clue what is going on, offer no resolution other than sending standard templates (your satisfaction is important to us, blah, blah, blah), the problem is not that things happen, the problem is that you don't know your job.

So, not so much because they didn't do the job, but because they were so incompetent and downright idiotic throughout the whole process, I will never again give any business to this company and if you value your time or your money, neither should you.

Date of experience: September 12, 2015
Pennsylvania
1 review
0 helpful votes
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If I could leave a negative 5 stars, I would! Other people have had the same experience using Walmart. Com site. My brand new card was compromised there by a online gambler! I never used the card anywhere else, so it had to be there. Just an FYI...

Date of experience: October 14, 2022
Iowa
2 reviews
0 helpful votes
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SILVIS ILLINOIS WALMART BAKERY
May 21, 2022

Ordered a cake for my daughter's 13th birthday, they put in a flimsy box, not like they had in previous years. By time I got the cake home the box had touched the cake and ruined it. I will never order another cake from Walmart again, I will go to hyvee now on. Use boxes that are not flimsy, we pay money for this..

Date of experience: May 21, 2022
Florida
2 reviews
1 helpful vote
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Big is not better
March 14, 2017

I am a senior citizen, i do very little business with Walmart because of its size. As my prescription insurance has walmart as the prefered place to get the best price i used their pharmacy twice. Both times i had to wait in line. I would suggest that walmart look at modifying their hugh store and have drive ups. I

Date of experience: March 14, 2017
Maryland
1 review
0 helpful votes
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Sewing machine
September 13, 2019

I purchased a Singer Silver Heritage 8748 sewing machine. I tried numerous times to get the bobbin to thread properly. Nothing worked. It wouldn't sew - just made a gathered mess. I've been sewing for years and this is the worst machine on the face of this earth. DO NOT purchase this machine. Very cheaply made plastic type product. Stay away.

Date of experience: September 13, 2019
New York
1 review
0 helpful votes
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Service is terrible
September 21, 2017

Don't use this service. This is definitely customer no service, transferred from here to there with the phone ringing for over 2 minutes with no answer. Half the associates you cannot even understand. Where do they find these associates? Is there a rating of negative 10? Won't ever use this again for sure!

Date of experience: September 21, 2017
Louisiana
3 reviews
0 helpful votes
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Priced right
May 7, 2017

If you do not have time to check prices Wal Mart is the place for you. Their price checker on their grocery bills is super fair. They check prices from surrounding retail stores and return the difference between what you paid and the sale item of a competitor. Shazam! I have earned almost $20 since I started pittering with it.

Date of experience: May 7, 2017
Pennsylvania
1 review
1 helpful vote
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Horrible
May 1, 2018

So I order an unlocked last night and it said it would shipped within two days, no problem. Today, I find out they cancelled my order because it "exceeds the quantity". Like serious? WTF? I only ordered ONE bloody phone. Don't bloody have unlocked phones at the store if it's a "third party' then. Pathetic. So I said ef it and just ordered from Target, which is a lot better.

Date of experience: May 1, 2018
Ohio
1 review
2 helpful votes
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So here is the problem I am and amazon shopper. But my sister said Walmart has pretty much everything so I gave it a try. Extremely disappointed. My items did not come on time. Then I received a damaged item and took it to the store to refund it, only to find out that it was only returnable by shipping it back and I have to wait 2 weeks or more for a refund. I am so dissipated even though I saved $40 it's not worth it. I will never purchase anything online from Walmart again. I am still waiting on my delayed items. 2day shipping is a joke and false advertising they just say free standard shipping.

Date of experience: May 31, 2019
Georgia
1 review
2 helpful votes
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Beware
April 11, 2023

Bought a battery. It went bad under warranty. Had to fight and argue plus three trips back and forth to get it replaced. Was assured the new battery warranty started the day I received it. New battery went bad. Now told warranty on first battery expired so new battery warranty is also expired. I have all paperwork. No longer shopping at Walmart. Have bought all my tires,batteries, and groceries from Walmart for years. I'm letting everyone I know about their shady business practices as well. Beware!

Date of experience: April 11, 2023
Tennessee
3 reviews
0 helpful votes
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Online wait time
December 25, 2016

Online from Walmart do not go the day they say your order is ready. You will be put in a queue and have to wait in the order in which year package is received. What this means is, you will have to wait in a long line of online Shoppers that purchased before you. In reality your order will not be ready for at least 2 days after youth gotten a notice that your package has been delivered.

Date of experience: December 25, 2016

Overview

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
695
value
638
shipping
540
returns
494
quality
576
+350